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Quality management and benchmarking in the information sector : results of recent research (1997)
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Total quality management in information services (1995)
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Zimmermann, E.H.: CRIS-Cross : Current Research Information Systems at a Crossroads (2002)
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Rowley, J.: Managing quality in information services (1996)
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Broadbent, M.: ¬The emerging phenomenon of knowledge management (1997)
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