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Nilan, M.S.; Hert, C.A.: Incorporating the user in system evaluation and design (1992)
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Hert, C.A.: Information retrieval as situated action (1995)
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Hert, C.A.; Nilan, M.S.: User-based information retrieval evaluation : an examination of an online public access catalog (1991)
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Hert, C.A.: User goals on an online public access catalog (1996)
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