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  • × author_ss:"Tenopir, C."
  • × year_i:[1990 TO 2000}
  1. Tenopir, C.; Neufang, R.: ¬The impact of electronic reference on reference librarians (1992) 0.03 
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  2. Tenopir, C.: Plagued by our own successes (1998) 0.02 
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    Abstract
    Reports on a survey of electronic reference sources and their impact on the work of reference librarians. Reference librarians in university libraries in the Association of Research Libraries (ARL) in the USA were asked to comment on how the library's use of such sources has changed over the past 2 to 3 years and how the work of reference staff has changed. The themes highlighted by the survey include changes in user instructions; the impact of technology; the rising expectations of users; and 'technostress'
  3. Tenopir, C.: Electronic reference options : tracking the changes (1995) 0.02 
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    Abstract
    Reports the results of a 1994 survey of the academic library memebers of the Association of Research Libraries, USA, to discover what types of electronic reference services they offer and how these services affect reference librarians' jobs and user and staff training. This survey was a follow up to an earlier survey in 1991
  4. Tenopir, C.: Common end user errors (1997) 0.01 
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    Abstract
    Observes that whether in academic, special, or public libraries or on commercial online systems, CD-ROM, the online catalogue, or the Internet, certain end user errors crop up repeatedly. Details the main errors, which include input errors, errors arising from confusion in the face of different interfaces and screen designs, Boolean logic errors, term errors, conceptual errors, and errors due to the fact that users do not read instructions. Concludes that systems must solve the trivial errors automatically, but user instruction librarians must help solve the more complex problems
  5. Tenopir, C.: Online databases : taking online interaction for granted (1997) 0.01 
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    Abstract
    Considers some of the human factors in online interaction and Internet use. Discusses the following: users' need for help from libraries and librarians, given the difficulties people continue to have in accessing and using networked information; the challenge of user demands for speedy delivery of information and documents; the trend towards 'humanizing the net' through chat rooms and social agent interfaces (such as Microsoft's Bob); and the problems for libraries of users using the Internet for trivial or pornographic purposes
  6. Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998) 0.01 
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    Source
    Online. 22(1998) no.4, S.22-28
  7. Tenopir, C.: Reference services from RLG (1995) 0.01 
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    Date
    25.11.1995 19:22:01
  8. Tenopir, C.: Integrating electronic reference (1995) 0.01 
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    Date
    25.11.1995 19:22:01
  9. Tenopir, C.; Neufang, R.: Electronic reference options : how they stack up in research libraries (1992) 0.01 
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    Source
    Online. 16(1992) no.2, S.22-28

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