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Tenopir, C.: Integrating electronic reference (1995)
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Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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Bates, M.J.: Learning about the information seeking of interdisciplinary scholars and students (1996)
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Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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Thomas, N.R.: Planning and developing cross-platform interactive multimedia library instruction (1997)
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Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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Moore, A.: As I sit studying : WWW-based reference services (1998)
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Peterson, I.C.: Effective question negotiation in the reference interview (1997)
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