-
Salvesen, G.: Is the library able to find the answer? (2005)
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- Abstract
- To answer this question I need a theoretical discussion of the aspects that have implication on the quality of the reference service, and an empirical study of the service. By combining theories from the field of reference service, service, goods quality and service quality, I propose six factors related to the total quality of the reference service: The library, the servicescape, the librarian, the user and the answer. From these aspects I have in this paper chosen to focus on the librarian's ability to communicate with the user. The empirical study consists of an analysis of 20 dialogs conversations between user and librarian. The analysis has its theoretical and conceptual roots in Conversation Analysis or CA.
- Date
- 22. 7.2009 10:54:45
-
Nicholas, D.; Huntington, P.; Jamali, H.R.; Rowlands, I.; Fieldhouse, M.: Student digital information-seeking behaviour in context (2009)
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- Date
- 23. 2.2009 17:22:41
-
International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
-
Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008)
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- Date
- 9. 2.2008 17:52:22
-
Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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- Date
- 25.11.2005 18:58:22
-
Dillon, M.; Jul, E.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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- Footnote
- Teil eines Themenheftes: OCLC and the Internet: An Historical Overview of Research Activities, 1990-1999 - Part I
-
Dillon, M.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001)
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- Footnote
- Teil eines Themenheftes: OCLC and the Internet: An Historical Overview of Research Activities, 1990-1999 - Part I
-
Duckett, R.J.; Walker, P.; Donnelly, C.: Know it all, find it fast : an A-Z source guide for the enquiry desk (2008)
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- Abstract
- 'I wish that I had been able to obtain such a guide when I started dealing with enquiries' - "Managing Information". 'By the time I got to it 3 staff had noticed it on the desk and written a note saying really good and can we have a copy' - "BBOB News". 'This is certainly a comforting and very useful guide for the information worker, particularly inexperienced or unqualified, staffing a general enquiry desk' - "New Library World". There is a queue, the phone is ringing, the photocopier has jammed and your enquirer is waiting for a response. You are stressed and you can feel the panic rising. Where do you go to find the information you need to answer the question promptly and accurately?Answering queries from users is one of the most important services undertaken by library and information staff. Yet it is also one of the most difficult, least understood subjects. There are still very few materials available to help frontline staff - often paraprofessional - develop their reader enquiry skills. This award-winning sourcebook is an essential guide to where to look to find the answers quickly. It is designed as a first point of reference for library and information practitioners, to be depended upon if they are unfamiliar with the subject of an enquiry - or wish to find out more. It is arranged in an easily searchable, fully cross-referenced A-Z list of around 150 of the subject areas most frequently handled at enquiry desks.Each subject entry lists the most important information sources and where to locate them, including printed and electronic sources, relevant websites and useful contacts for referral purposes. The authors use their extensive experience in reference work to offer useful tips, warn of potential pitfalls, and spotlight typical queries and how to tackle them. This new edition has been brought right up-to-date with all sources checked for currency and many new ones added. The searchability is enhanced by a comprehensive index to make those essential sources even easier to find - saving you valuable minutes! Offering quick and easy pointers to a multitude of information sources, this is an invaluable reference deskbook for all library and information staff in need of a speedy answer, in reference libraries, subject departments and other information units.
-
Birnholtz, J.P.: What does it mean to be an author? : the intersection of credit, contribution, and collaboration in science (2006)
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- Abstract
- In this article, I draw on interview data gathered in the High Energy Physics (HEP) community to address recent problems stemming from collaborative research activity that stretches the boundaries of the traditional scientific authorship model. While authorship historically has been attributed to individuals and small groups, thereby making it relatively easy to tell who made major contributions to the work, recent collaborations have involved hundreds or thousands of individuals. Printing all of these names in the author list on articles can mean difficulties in discerning the nature or extent of individual contributions, which has significant implications for hiring and promotion procedures. This also can make collaborative research less attractive to scientists at the outset of a project. I discuss the issues that physicists are considering as they grapple with what it means to be an author, in addition to suggesting that future work in this area draw on the emerging economics literature on mechanism design in considering how credit can be attributed in ways that both ensure proper attribution and induce scientists to put forth their best effort.
-
Rowlands, I.; Nicholas, D.; Williams, P.; Huntington, P.; Fieldhouse, M.; Gunter, B.; Withey, R.; Jamali, H.R.; Dobrowolski, T.; Tenopir, C.: ¬The Google generation : the information behaviour of the researcher of the future (2008)
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- Footnote
- Vgl. auch: Rowlands, I.: Google generation: issues in information literacy. In: http://www.lucis.me.uk/retrieval%20issues.pdf.
-
Hildebrand, I.: Service please! : rethinking public library Web sites (2003)
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-
Pennanen, M.; Vakkari, P.: Students' conceptual structure, search process, and outcome while preparing a research proposal : a longitudinal case study (2003)
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- Abstract
- This article focuses an analysing students' information needs in terms of conceptual understanding of the topic they propose to study and its consequences for the search process and outcome. The research subjects were 22 undergraduates of psychology attending a seminar for preparing a research proposal for a small empirical study. They were asked to make searches in the PsycINFO database for their task in the beginning and end of the seminar. A pre- and postsearch interview was conducted in both sessions. The students were asked to think aloud in the sessions. This was recorded, as were the transaction logs. The results show that during the preparation of research proposals different features of the students' conceptual structure were connected to the search success. Students' ability to cover their conceptual construct by query terms was the major feature affecting search success during the whole process. In the beginning also the number of concepts and the proportion of subconcepts in the construct contributed indirectly via search tactics to retrieving partly useful references. Students' ability to extract new query terms from retrieved items improved search results.
- Date
- 19. 6.2003 17:22:33
-
Limberg, L.; Alexandersson, M.: Learning and information seeking (2009)
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- Date
- 27. 8.2011 14:22:22
-
Moyo, L.M.: PSU Gateway Library : electronic library in transition (2004)
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- Source
- Library hi tech. 22(2004) no.2, S.217-226
-
Gwizdka, J.; Lopatovska, I.: ¬The role of subjective factors in the information search process (2009)
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-
Xie, I.: Information searching and search models (2009)
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-
Lancaster, F.W.; Warner, A.: Intelligent technologies in library and information service applications (2001)
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- Footnote
- Rez. in: JASIST 53(2002) no.4, S.321-322 (I. Fourie): "A substantial literature exists on artificial intelligence (AI) and expert systems in general, as well as in Library and Information Science (LIS). Many reports are over-confident and grossly exaggerate the power and potential of artificial intelligence (AI). This is especially true of the first phase of At, and to some extent also of the third phase that is stimulated by developments surrounding the Internet. The middle phase was mostly marked by disillusionment about the potential of Al and expert systems. The confusion around the promises made by AI and the lack of operational success, leaves managers of library and information services with the dilemma of distinguishing between worthwhile research reporting on operational projects and projects that exists only on paper or in the researchers' heads. It is very difficult to sieve between the two when working through the subject literature, and to distinguish between working technology/applications and wishful thinking. This might be one reason why working systems are sometimes ignored. According to Lancaster and Warner, library managers must also look much wider than the LIS literature to note new trends; this can, however, become a daunting task. Against this background the authors report on a study conducted with the support of the Special Libraries Association's Steven I. Goldspiel Memorial Research Grant. The objective of the study was to gain sufficient familiarity with the developments in Al and related technologies to make recommendations to the information service community on what can be applied, and what to expect in the near future. The intention therefore was to focus on systems that are actually operational, and systems that hold potential for the future. Since digital libraries seems an inevitable part of our future, applications concerning them features strongly in the final recommendations. The scope of AI in Library and Information Science depends on the interpretation of the concepts artificial intelligence and expert systems. "If a system has to `behave intelligently' (e.g. make inferences or learn from its mistakes) to qualify as having AI, few such systems exist in any application. On the other hand, if one accepts that a system exhibits AI if its does things that humans need intelligence to do, many more systems would qualify" (p. 107). One example is the field of subject indexing. The same would apply if a more relaxed definition of expert systems is applied as a system that "can help the non-expert perform some task at a level closer to that of an expert, whether or not all the essential components are in place" (p. 107). Most of the AI literature relevant to libraries falls in the field of expert systems. Lancaster and Warner identify (p. 6) expert systems as " a branch of artificial intelligence, even though very few expert systems exhibit true intelligence.""
-
Brabazon, T.: ¬The Google effect : Googling, Blogging, Wikis and the flattening of expertise (2006)
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- Date
- 16. 3.2019 16:22:08
-
Lin, S.-j.; Belkin, N.: Validation of a model of information seeking over multiple search sessions (2005)
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- Date
- 10. 4.2005 14:52:22
-
Koopmans, N.I.: What's your question? : The need for research information from the perspective of different user groups (2002)
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- Date
- 2. 7.2005 12:22:50
