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Malan, C.: Personal strategies in reference work (1992)
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Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990)
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Rader, H.B.: Library orientation and instruction - 1993 (1994)
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Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Footnote
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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Rowley, J.: ¬The changing face of current awareness services (1998)
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Wasman, W.: Ask Dr. Dino, or, my life as an electronic reptile (1993)
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Lanier, D.; Wilkins, W.: Ready reference via the Internet (1994)
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Sullivan, W.; Schoppmann, L.A.; Redman, P.M.: Analysis of the use of reference services in an academic health sciences library (1994)
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Patrick, W.: Consumer health information services in England : a personal view of the top two (1989)
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Wormell, I.: Success factors for fee-based information services (1996)
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- Footnote
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Achieving cultural change in networked libraries (2000)
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- Editor
- Foster, W.
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Adlington, J.; Benda, C.: Checking under the hood : evaluating Google Scholar for reference use (2005)
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