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Malan, C.: Personal strategies in reference work (1992)
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Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990)
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Rader, H.B.: Library orientation and instruction - 1993 (1994)
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Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Footnote
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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Nicholas, D.: Assessing information needs : tools and techniques (1996)
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Ford, N.: Introduction to information behaviour (2015)
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Rowley, J.: ¬The changing face of current awareness services (1998)
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Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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- Editor
- Fisher, K.E. u.a.
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Broady, J.E.: Costing of bibliographic services (1997)
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Thomas, J.; Sottong, S.P.: Automating your ready-reference file (1994)
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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Tenopir, C.: Reference services from RLG (1995)
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Tenopir, C.: Integrating electronic reference (1995)
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