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Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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Tague-Sutcliffe, J.: Measuring information : an information services perspective (1995)
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- Footnote
- Rez. in: Information processing and management. 32(1996) no.3, S.389-391 (P.B. Kantor); Journal of academic librarianship 22(1996) no.2, S.147 (T.A. Brooks); Medical reference services quarterly 15(1996) no.2, S.109-110 (C. Gluck); JASIS 47(1996) no.10, S.794-795 (R. Losee)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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Rowley, J.: ¬The changing face of current awareness services (1998)
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Tenopir, C.: Integrating electronic reference (1995)
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