Search (81 results, page 1 of 5)

  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  • × year_i:[2000 TO 2010}
  1. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.06 
    0.05533268 = product of:
  0.11066536 = sum of:
    0.11066536 = sum of:
      0.0108246 = weight(_text_:a in 5649) [ClassicSimilarity], result of:
        0.0108246 = score(doc=5649,freq=2.0), product of:
          0.053105544 = queryWeight, product of:
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046056706 = queryNorm
          0.20383182 = fieldWeight in 5649, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.125 = fieldNorm(doc=5649)
      0.09984076 = weight(_text_:22 in 5649) [ClassicSimilarity], result of:
        0.09984076 = score(doc=5649,freq=2.0), product of:
          0.16128273 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046056706 = queryNorm
          0.61904186 = fieldWeight in 5649, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.125 = fieldNorm(doc=5649)
  0.5 = coord(1/2)
    Date
    20. 4.2002 17:30:22
    Type
    a
  2. Herrmann, C.: Partikulare Konkretion universal zugänglicher Information : Beobachtungen zur Konzeptionierung fachlicher Internet-Seiten am Beispiel der Theologie (2000) 0.05 
    0.048416097 = product of:
  0.09683219 = sum of:
    0.09683219 = sum of:
      0.009471525 = weight(_text_:a in 4364) [ClassicSimilarity], result of:
        0.009471525 = score(doc=4364,freq=2.0), product of:
          0.053105544 = queryWeight, product of:
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046056706 = queryNorm
          0.17835285 = fieldWeight in 4364, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.109375 = fieldNorm(doc=4364)
      0.087360665 = weight(_text_:22 in 4364) [ClassicSimilarity], result of:
        0.087360665 = score(doc=4364,freq=2.0), product of:
          0.16128273 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046056706 = queryNorm
          0.5416616 = fieldWeight in 4364, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.109375 = fieldNorm(doc=4364)
  0.5 = coord(1/2)
    Date
    22. 1.2000 19:29:08
    Type
    a
  3. Heller, L.: Warum Wissenschaftler nicht mehr einfach nur publizieren : Beobachtungen anhand aktueller digitaler Trends (2009) 0.03 
    0.02766634 = product of:
  0.05533268 = sum of:
    0.05533268 = sum of:
      0.0054123 = weight(_text_:a in 3021) [ClassicSimilarity], result of:
        0.0054123 = score(doc=3021,freq=2.0), product of:
          0.053105544 = queryWeight, product of:
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046056706 = queryNorm
          0.10191591 = fieldWeight in 3021, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.0625 = fieldNorm(doc=3021)
      0.04992038 = weight(_text_:22 in 3021) [ClassicSimilarity], result of:
        0.04992038 = score(doc=3021,freq=2.0), product of:
          0.16128273 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046056706 = queryNorm
          0.30952093 = fieldWeight in 3021, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.0625 = fieldNorm(doc=3021)
  0.5 = coord(1/2)
    Date
    22. 7.2009 13:38:36
    Type
    a
  4. Beddies, A.: Sprung ins digitale Zeitalter : Geisteswissenschaftliche Forschung nutzt Potenziale des Internet (2009) 0.03 
    0.025188856 = product of:
  0.05037771 = sum of:
    0.05037771 = sum of:
      0.00669738 = weight(_text_:a in 3019) [ClassicSimilarity], result of:
        0.00669738 = score(doc=3019,freq=4.0), product of:
          0.053105544 = queryWeight, product of:
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046056706 = queryNorm
          0.12611452 = fieldWeight in 3019, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.0546875 = fieldNorm(doc=3019)
      0.043680333 = weight(_text_:22 in 3019) [ClassicSimilarity], result of:
        0.043680333 = score(doc=3019,freq=2.0), product of:
          0.16128273 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046056706 = queryNorm
          0.2708308 = fieldWeight in 3019, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.0546875 = fieldNorm(doc=3019)
  0.5 = coord(1/2)
    Date
    22. 7.2009 13:41:03
    Type
    a
  5. Kasperek, G.: Recherchieren - auch mal mit dem Mut zur Lücke : Literaturbezogene Arbeitsweisen bei Naturwissenschaftlern am Beispiel der Biologie (2009) 0.02 
    0.020749755 = product of:
  0.04149951 = sum of:
    0.04149951 = sum of:
      0.0040592253 = weight(_text_:a in 3020) [ClassicSimilarity], result of:
        0.0040592253 = score(doc=3020,freq=2.0), product of:
          0.053105544 = queryWeight, product of:
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046056706 = queryNorm
          0.07643694 = fieldWeight in 3020, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046875 = fieldNorm(doc=3020)
      0.037440285 = weight(_text_:22 in 3020) [ClassicSimilarity], result of:
        0.037440285 = score(doc=3020,freq=2.0), product of:
          0.16128273 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046056706 = queryNorm
          0.23214069 = fieldWeight in 3020, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046875 = fieldNorm(doc=3020)
  0.5 = coord(1/2)
    Date
    22. 7.2009 13:41:12
    Type
    a
  6. Heller, L.: Literatur- und Informationsversorgung in der Spitzenforschung (2009) 0.02 
    0.020749755 = product of:
  0.04149951 = sum of:
    0.04149951 = sum of:
      0.0040592253 = weight(_text_:a in 3022) [ClassicSimilarity], result of:
        0.0040592253 = score(doc=3022,freq=2.0), product of:
          0.053105544 = queryWeight, product of:
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046056706 = queryNorm
          0.07643694 = fieldWeight in 3022, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046875 = fieldNorm(doc=3022)
      0.037440285 = weight(_text_:22 in 3022) [ClassicSimilarity], result of:
        0.037440285 = score(doc=3022,freq=2.0), product of:
          0.16128273 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046056706 = queryNorm
          0.23214069 = fieldWeight in 3022, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046875 = fieldNorm(doc=3022)
  0.5 = coord(1/2)
    Date
    22. 7.2009 13:40:29
    Type
    a
  7. Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005) 0.02 
    0.017291464 = product of:
  0.034582928 = sum of:
    0.034582928 = sum of:
      0.0033826875 = weight(_text_:a in 4207) [ClassicSimilarity], result of:
        0.0033826875 = score(doc=4207,freq=2.0), product of:
          0.053105544 = queryWeight, product of:
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046056706 = queryNorm
          0.06369744 = fieldWeight in 4207, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.0390625 = fieldNorm(doc=4207)
      0.03120024 = weight(_text_:22 in 4207) [ClassicSimilarity], result of:
        0.03120024 = score(doc=4207,freq=2.0), product of:
          0.16128273 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046056706 = queryNorm
          0.19345059 = fieldWeight in 4207, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.0390625 = fieldNorm(doc=4207)
  0.5 = coord(1/2)
    Date
    22. 9.2005 20:50:31
    Type
    a
  8. Windrath, M.: Auf der Suche nach der richtigen Antwort : Von der Bücherrallye bis zur Web-Recherche: Neuer Schulservice der Stadtbibliothek boomt (2006) 0.01 
    0.01383317 = product of:
  0.02766634 = sum of:
    0.02766634 = sum of:
      0.00270615 = weight(_text_:a in 4994) [ClassicSimilarity], result of:
        0.00270615 = score(doc=4994,freq=2.0), product of:
          0.053105544 = queryWeight, product of:
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046056706 = queryNorm
          0.050957955 = fieldWeight in 4994, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.03125 = fieldNorm(doc=4994)
      0.02496019 = weight(_text_:22 in 4994) [ClassicSimilarity], result of:
        0.02496019 = score(doc=4994,freq=2.0), product of:
          0.16128273 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046056706 = queryNorm
          0.15476047 = fieldWeight in 4994, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.03125 = fieldNorm(doc=4994)
  0.5 = coord(1/2)
    Date
    3. 5.1997 8:44:22
    Type
    a
  9. Hoffmann, R.: Mailinglisten für den bibliothekarischen Informationsdienst am Beispiel von RABE (2000) 0.01 
    0.013237141 = product of:
  0.026474282 = sum of:
    0.026474282 = product of:
      0.052948564 = sum of:
        0.052948564 = weight(_text_:22 in 4441) [ClassicSimilarity], result of:
          0.052948564 = score(doc=4441,freq=4.0), product of:
            0.16128273 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.046056706 = queryNorm
            0.32829654 = fieldWeight in 4441, product of:
              2.0 = tf(freq=4.0), with freq of:
                4.0 = termFreq=4.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.046875 = fieldNorm(doc=4441)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Date
    22. 2.2000 10:25:05
    Series
    Kölner Arbeitspapiere zur Bibliotheks- und Informationswissenschaft; Bd.22
  10. Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 0.01 
    0.008996021 = product of:
  0.017992042 = sum of:
    0.017992042 = sum of:
      0.0023919214 = weight(_text_:a in 3992) [ClassicSimilarity], result of:
        0.0023919214 = score(doc=3992,freq=4.0), product of:
          0.053105544 = queryWeight, product of:
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.046056706 = queryNorm
          0.045040898 = fieldWeight in 3992, product of:
            2.0 = tf(freq=4.0), with freq of:
              4.0 = termFreq=4.0
            1.153047 = idf(docFreq=37942, maxDocs=44218)
            0.01953125 = fieldNorm(doc=3992)
      0.01560012 = weight(_text_:22 in 3992) [ClassicSimilarity], result of:
        0.01560012 = score(doc=3992,freq=2.0), product of:
          0.16128273 = queryWeight, product of:
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.046056706 = queryNorm
          0.09672529 = fieldWeight in 3992, product of:
            1.4142135 = tf(freq=2.0), with freq of:
              2.0 = termFreq=2.0
            3.5018296 = idf(docFreq=3622, maxDocs=44218)
            0.01953125 = fieldNorm(doc=3992)
  0.5 = coord(1/2)
    Date
    22. 3.2004 14:46:50
    Footnote
    Rez. in: B.I.T. online 6(2003) H.3, S.298-299 (J. Plieninger): "Wer im vorigen Heft von B.I.T.online den Fachbeitrag von Hermann Rösch über Bibliothekarische Auskunft im Web gelesen und sich daraufhin überlegt, einen solchen Dienst einzuführen, für den wäre dieses Buch das geeignete Mittel, sich für die Einführung einer Online-Auskunft fit zu machen. Die Autorin ist in der amerikanischen Internet Librarian- und Reference Librarian-Szene wohlbekannt: 1993 verfasste sie mit zwei Mitautoren Crossing the Internet Treshold, ein Tutorial für die Nutzung des Netzes, welches für die Profession eine Hilfestellung für die breite Nutzung des Internets bot. Das hier besprochene Buch könnte eine ähnliche Funktion für die Einführung der Virtual Reference bekommen: Es bietet einen Selbstlernkurs, welcher anschaulich die Grundlagen und die Grundhaltung bei der Implementation eines solchen Dienstes vermittelt. Was ist alles in diesem Kurs enthalten? Der erste Teil des Buches behandelt den Entscheidungsprozess, einen Online-Auskunftsdienst einzuführen: Es werden Vor- und Nachteile diskutiert, die Bedürfnisse der Benutzer untersucht ("There will always be a need for a human consultant to satisfy the needs of the information seeker.") und die Grundlagen der Entscheidungsfindung für eine geeignete Software behandelt. Der zweite Teil handelt dann von den Fragen der "Einrichtung" des virtuellen Auskunftsplatzes. Hier gibt es z.B. eine Schulung in den besonderen Kommunikationsformen, welche beim Chat zu beachten sind, eine Einbettung des neuen Dienstes in das Leitbild, die Geschäftsordnung bzw. Arbeitsorganisation der Bibliothek ("library policies") und zuletzt die komfortable Ausstattung des Auskunftsplatzes für Benutzer und Beschäftigte bis hin zu Fragen der Evaluation und Qualitätssicherung. Der dritte Teil behandelt die Aufgabe, einen Dienst zu implementieren, der sich selbst trägt, indem man ein Marketing für den neuen Dienst einrichtet, das ihn auf herkömmlichen und neuen Wegen promotet und ihn benutzerfreundlich ausgestaltet.
  11. Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 0.01 
    0.00780006 = product of:
  0.01560012 = sum of:
    0.01560012 = product of:
      0.03120024 = sum of:
        0.03120024 = weight(_text_:22 in 1883) [ClassicSimilarity], result of:
          0.03120024 = score(doc=1883,freq=2.0), product of:
            0.16128273 = queryWeight, product of:
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.046056706 = queryNorm
            0.19345059 = fieldWeight in 1883, product of:
              1.4142135 = tf(freq=2.0), with freq of:
                2.0 = termFreq=2.0
              3.5018296 = idf(docFreq=3622, maxDocs=44218)
              0.0390625 = fieldNorm(doc=1883)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Date
    22. 8.2009 19:50:27
  12. Pomerantz, J.; Nicholson, S.; Belanger, Y.; Lankes, R.D.: ¬The current state of digital reference : validation of a general digital reference model through a survey of digital reference services (2004) 0.00 
    0.0026849252 = product of:
  0.0053698504 = sum of:
    0.0053698504 = product of:
      0.010739701 = sum of:
        0.010739701 = weight(_text_:a in 2562) [ClassicSimilarity], result of:
          0.010739701 = score(doc=2562,freq=14.0), product of:
            0.053105544 = queryWeight, product of:
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046056706 = queryNorm
            0.20223314 = fieldWeight in 2562, product of:
              3.7416575 = tf(freq=14.0), with freq of:
                14.0 = termFreq=14.0
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046875 = fieldNorm(doc=2562)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Abstract
    This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state-of-the-art in digital reference as of late 2001- early 2002, and validates the general process model of asynchronous digital reference.
    Type
    a
  13. Pomerantz, J.: ¬A conceptual framework and open research questions for chat-based reference service (2005) 0.00 
    0.0026849252 = product of:
  0.0053698504 = sum of:
    0.0053698504 = product of:
      0.010739701 = sum of:
        0.010739701 = weight(_text_:a in 4340) [ClassicSimilarity], result of:
          0.010739701 = score(doc=4340,freq=14.0), product of:
            0.053105544 = queryWeight, product of:
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046056706 = queryNorm
            0.20223314 = fieldWeight in 4340, product of:
              3.7416575 = tf(freq=14.0), with freq of:
                14.0 = termFreq=14.0
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046875 = fieldNorm(doc=4340)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Abstract
    This article seeks to shift the literature an chat-based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat-based reference, to a higher level of discussion an the creation and discussion of theoretical frameworks to unite these standards and practices. The article explores the varlous steps in the process of providing synchronous, chat-based reference, as well as issues involved in providing such service at each step. The purpose of this exploration is twofold: First, this article presents some open research questions at each step in the process of providing chatbased reference service. Second, the entire process of providing chat-based reference is viewed as a whole, and a model of the provision of chat-based reference service is developed at a high level of abstraction. lt is hoped that this model may serve as a conceptual framework for future discussions of and development of applications for chat-based reference.
    Type
    a
  14. Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004) 0.00 
    0.0026849252 = product of:
  0.0053698504 = sum of:
    0.0053698504 = product of:
      0.010739701 = sum of:
        0.010739701 = weight(_text_:a in 747) [ClassicSimilarity], result of:
          0.010739701 = score(doc=747,freq=14.0), product of:
            0.053105544 = queryWeight, product of:
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046056706 = queryNorm
            0.20223314 = fieldWeight in 747, product of:
              3.7416575 = tf(freq=14.0), with freq of:
                14.0 = termFreq=14.0
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046875 = fieldNorm(doc=747)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Abstract
    Reports on a small-scale experiment designed to assess the performance of the freely available digital reference services. Ten questions - five purely fact-finding, and five on the subject of political affairs - were submitted to three digital reference services (DRS), namely, AllExperts, Ask a Librarian, and UCLA E-Mail Reference Service. The findings show that DRS deliver generally accurate information although the time taken to do so varies both between services and within a particular service. The collaborative nature of such endeavours is also likely to continue as individual institutions seek to limit the expense they incur. Instructing users on how to find information independently has always been one of the hallmarks of academic reference services, and this has to be given priority in a digital environment.
    Object
    Ask a Librarian
    Type
    a
  15. Coffman, S.: Going live : starting and running a virtual reference service (2003) 0.00 
    0.0026742492 = product of:
  0.0053484985 = sum of:
    0.0053484985 = product of:
      0.010696997 = sum of:
        0.010696997 = weight(_text_:a in 3097) [ClassicSimilarity], result of:
          0.010696997 = score(doc=3097,freq=20.0), product of:
            0.053105544 = queryWeight, product of:
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046056706 = queryNorm
            0.20142901 = fieldWeight in 3097, product of:
              4.472136 = tf(freq=20.0), with freq of:
                20.0 = termFreq=20.0
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.0390625 = fieldNorm(doc=3097)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Abstract
    If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments to understand the entire process and its ramifications. In a text supplemented with checklists so no key element is forgotten, this reference offers the real-world answers from Ieading experts to the most common questions: - Where has Web-based library reference come from and where is it going? - What is the best digital reference software to address specific needs? - How do they get hired and trained? - When and how does a library market such a radial new Service? - Why are evaluations and system enhancerncnts critical to the future of digital reference? With a look into the costs, and a look into the future, supplemented with the most comprehensive bibliography available an the topic, Going Live is a one-stop resource for getting started in digital reference services.
  16. Ford, N.; Eaglestone, B.; Madden, A.; Whittle, M.: Web searching by the "general public" : an individual differences perspective (2009) 0.00 
    0.0026742492 = product of:
  0.0053484985 = sum of:
    0.0053484985 = product of:
      0.010696997 = sum of:
        0.010696997 = weight(_text_:a in 3607) [ClassicSimilarity], result of:
          0.010696997 = score(doc=3607,freq=20.0), product of:
            0.053105544 = queryWeight, product of:
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046056706 = queryNorm
            0.20142901 = fieldWeight in 3607, product of:
              4.472136 = tf(freq=20.0), with freq of:
                20.0 = termFreq=20.0
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.0390625 = fieldNorm(doc=3607)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Abstract
    Purpose - The purpose of this paper is to explore the impact of a number of human individual differences on the web searching of a sample of the general public. Design/methodology/approach - In total, 91 members of the general public performed 195 controlled searches. Search activity and ratings of search difficulty and success were recorded and statistically analysed. The study was exploratory, and sought to establish whether there is a prima facie case for further systematic investigation of the selection and combination of variables studied here. Findings - Results revealed a number of interactions between individual differences, the use of different search strategies, and levels of perceived search difficulty and success. The findings also suggest that the open and closed nature of searches may affect these interactions. A conceptual model of these relationships is presented. Practical implications - Better understanding of factors affecting searching may help one to develop more effective search support, whether in the form of personalised search interfaces and mechanisms, adaptive systems, training or help systems. However, the findings reveal a complexity and variability suggesting that there is little immediate prospect of developing any simple model capable of driving such systems. Originality/value - There are several areas of this research that make it unique: the study's focus on a sample of the general public; its use of search logs linked to personal data; its development of a novel search strategy classifier; its temporal modelling of how searches are transformed over time; and its illumination of four different types of experienced searcher, linked to different search behaviours and outcomes.
    Type
    a
  17. Lankes, R.D.: ¬The digital reference research agenda (2004) 0.00 
    0.0026473717 = product of:
  0.0052947435 = sum of:
    0.0052947435 = product of:
      0.010589487 = sum of:
        0.010589487 = weight(_text_:a in 2177) [ClassicSimilarity], result of:
          0.010589487 = score(doc=2177,freq=10.0), product of:
            0.053105544 = queryWeight, product of:
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046056706 = queryNorm
            0.19940455 = fieldWeight in 2177, product of:
              3.1622777 = tf(freq=10.0), with freq of:
                10.0 = termFreq=10.0
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.0546875 = fieldNorm(doc=2177)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Abstract
    A research agenda for the study of digital reference is presented. The agenda stems from a research symposium held at Harvard University, Boston, Massachusetts in August 2002. The agenda defines digital reference as "the use of human intermediation to answer questions in a digital environment." The agenda also proposes the central research question in digital reference: "How can human expertise be effectively and efficiently incorporated into information systems to answer user questions?" The definition and question are used to outline a research agenda centered an how the exploration of digital reference relates to other fields of inquiry.
    Type
    a
  18. McCrea, R.: Evaluation of two library-based and one expert reference service on the Web (2004) 0.00 
    0.0026473717 = product of:
  0.0052947435 = sum of:
    0.0052947435 = product of:
      0.010589487 = sum of:
        0.010589487 = weight(_text_:a in 4757) [ClassicSimilarity], result of:
          0.010589487 = score(doc=4757,freq=10.0), product of:
            0.053105544 = queryWeight, product of:
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046056706 = queryNorm
            0.19940455 = fieldWeight in 4757, product of:
              3.1622777 = tf(freq=10.0), with freq of:
                10.0 = termFreq=10.0
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.0546875 = fieldNorm(doc=4757)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Abstract
    It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/"expert" services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from all the services was good, library-based services were found to be more trustworthy since they provided the answers together with the sources.
    Object
    Ask a Librarian
    Type
    a
  19. Kwon, N.: Community networks : community capital or merely an affordable Internet access tool? (2005) 0.00 
    0.0025370158 = product of:
  0.0050740317 = sum of:
    0.0050740317 = product of:
      0.010148063 = sum of:
        0.010148063 = weight(_text_:a in 3560) [ClassicSimilarity], result of:
          0.010148063 = score(doc=3560,freq=18.0), product of:
            0.053105544 = queryWeight, product of:
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046056706 = queryNorm
            0.19109234 = fieldWeight in 3560, product of:
              4.2426405 = tf(freq=18.0), with freq of:
                18.0 = termFreq=18.0
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.0390625 = fieldNorm(doc=3560)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Abstract
    In this study a perceived gap between the ideal and the reality of a community network (CN) is examined. Most proponents of CNs state that building a better physical community is their major service goal. However, there has been a concern that citizens might use the service simply as a means to connect to the Internet rather than as a means to connect to their communities. Using a survey research method (n = 213), users' perceptions of community aspects of CN service and the influence of such perceptions an their use were investigated. User demographics and alternative service accessibility were also examined as predictors of use. The present study found that the respondents were using the service mainly for general Internet features. More than two thirds of the respondents were not aware of the community content aspect of the service. Approximately 20% of respondents were identified as those whose perceptions of the community aspects actually affected their use of the service. They were both aware of community contents and using an additional Internet service provider. Findings suggest that the providers did not fully communicate the community aspects of the service with the users, while the user perception of community aspects is a key to further promotion of the service.
    Type
    a
  20. Numminen, P.; Vakkari, P.: Question types in public libraries' digital reference service in Finland : comparing 1999 and 2006 (2009) 0.00 
    0.0024857575 = product of:
  0.004971515 = sum of:
    0.004971515 = product of:
      0.00994303 = sum of:
        0.00994303 = weight(_text_:a in 2850) [ClassicSimilarity], result of:
          0.00994303 = score(doc=2850,freq=12.0), product of:
            0.053105544 = queryWeight, product of:
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046056706 = queryNorm
            0.18723148 = fieldWeight in 2850, product of:
              3.4641016 = tf(freq=12.0), with freq of:
                12.0 = termFreq=12.0
              1.153047 = idf(docFreq=37942, maxDocs=44218)
              0.046875 = fieldNorm(doc=2850)
      0.5 = coord(1/2)
  0.5 = coord(1/2)
    Abstract
    This study analyzes to which degree the question types addressed to a digital reference service run by a consortium of public libraries have changed between the Years 1999 and 2006. The data consist of representative samples of reference questions to a Finnish Ask a Librarian digital reference service in the years studied. Questions were classified based on a taxonomy refining earlier major taxonomies. The proportion of ready reference questions had increased from 33 to 45% whereas the proportion of subject-based research questions had decreased from 57 to 47%. Among the former, fact-finding questions had especially increased, and among the latter, topical search questions had decreased. These changes in the popularity of question types are likely related to the way people are searching on the Internet. It is concluded that the Internet has somewhat reduced the traditional role of public libraries in mediated topical searching.
    Type
    a

Authors

Languages

  • d 48
  • e 33

Types

  • a 71
  • m 9
  • b 1
  • x 1
  • More… Less…

Themes

Subjects

Classifications