Search (259 results, page 3 of 13)

  • × theme_ss:"Informationsdienstleistungen"
  • × theme_ss:"Internet"
  1. McClure, C.R.: User-based data collection techniques and strategies for evaluating networked information services (1994) 0.00 
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    Abstract
    The rapid development of networked information resources and services has not been matched with ongoing assessment of how well these resources and services meet user needs. Stresses the importance of developing and implementing a range of user based evaluation techniques as a means of assessing the usefulness of the services, and planning for future services. Describes a number of user based data collection techniques appropriate for evaluations within the networked environment. Concludes with specific suggestions for enhancing the overall effectiveness of such evaluations
    Type
    a
  2. Olson, R.: Stumped reference librarians find help on the Internet (1994) 0.00 
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    Abstract
    Describes Stumpers, an electronic listserv, or mailing list, on the Internet devoted to finding the answers to difficult reference questions. Begun in 1992, it now has over 700 subscribers. When a question is sent via e mail to Stumpers, it appears in all subscriber's e mail boxes; replies are likely within a day or two and sometimes arrive within a matter of hours. 50-100 questions and answers are exchanged daily
    Type
    a
  3. Batt, C.: Creating the Clapham Junction of knowledge (1995) 0.00 
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    Abstract
    Very few public libraries in the UK have Internet connections as yet compared with the USA, where a recent survey revealed 21% of them offering some forms of access. An 18 month project at Croydon libraires is looking at the relevance of the net to public libraries in the UK, and aims to produce a list of 10 questions that can definitely be answered in better ways by using it than by traditional methods. The Internet is also seen as a valuable signposting system, putting people with similar interests quickly and directly in touch with one another
    Type
    a
  4. Kirby, H.: CLIP to Croydon Online : a community network in the making (1996) 0.00 
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    Abstract
    Croydon Libraries Internet Project, UK, is coming to an end in Mar 96. It aimed to access the value of the Internet to the general information services provided by public libraries; to identify the benefits of providing direct public access to the Internet; to investigate the contribution Internet access can make in a particular subject, for a selected group; and to consider methods of connection and networking models for public libraries. Describes the course of the project and sketches the early development of Croydon's community network, which has grown out the work of CLIP
    Type
    a
  5. Devine, S.; Woods, D.: Internet-based reference services and community libraries : a need for new models and strategies (1996) 0.00 
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    Abstract
    Examines emerging Internet based strategies for end user community libraries. There is a need for a new set of information access models in the areas of user access and control; rights and usage tracking; cost recovery on WWW based services; Internet based interlibrary loans; self service for the remote user; and community marketing via the WWW
    Type
    a
  6. Rampey, L.C.: Use it! : Usenet as a reference tool (1996) 0.00 
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    Abstract
    Despite its poor reputation in some quarters Usenet, a conglomeration of electronic bulletin boards, can be fruitfully exploited as a reference tool by librarians. Explains how Usenet is organised, Usenet in the reference environment, and posting queries to Usenet. Provides real life examples of Usenet reference queries and sets out the reference benefits of Usenet
    Type
    a
  7. Kong, L.M.: Academic reference librarians : under the microscope (1996) 0.00 
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    Abstract
    Declining levels of financial support for public institutions, particularly colleges and universities, have resulted in reduced staffing in academic libraries. Concurrently, libraries are besieged with greater demands from the academic community for access to and instruction in electronic information resources such as the Internet. Discusses the emerging organizational structures of academic libraries, then identifies and dicusses core competencies for academic reference librarians. These include a flexible attitude and approach towards technology, a high tolerance for rapid change in technology, creativity, curiosity, communication skills, public relations savvy, and the ability to effectively relate to a diverse clientele
    Type
    a
  8. Rosen, J.; Snow, C.E.: Internet resources for ready reference (1997) 0.00 
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    Abstract
    Libraries who decide to use the WWW to answer ready reference questions may want to create a ready reference WWW page with links to new or familiar reference sources so that reference librarians and patrons will become accustomed to using these resources. Provides a list of Meta-sites or WWW sites that are well organized with links to many different ready reference sources, and a listing of individual reference sources which is good but not all inclusive
    Type
    a
  9. Gallimore, A.: ¬The Manchester Community Information Network (1997) 0.00 
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    Abstract
    Reports an interview with Alec Gallimore, Central Library Manager of Manchester Public Libraries, where the public library has joined with the Citizens Advice Bureau, a national firm of management consultants, local voluntary groups and city council departments to establish the Manchester Community Information Network. The project is designed to proved community information through public terminals in the form of Web pages with access to local databases. Notes that there is a project de develop touch screen kiosks
    Type
    a
  10. Clausen, H.: Online, CD-ROM and Web : is it the same difference? (1997) 0.00 
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    Abstract
    Discusses some obstacles to the use of electronic information. Outlines the major differences between information from online, CD-ROM and Web sources. Analyzes data from Arhus Public Library's (Denmak) business information services, 1992-96, citing electronic information media as the reason for the decrease in the number of enquiries after 1994. States that future users of electronic information will need a more professional attitude and new skills. Defines a concept of 'Web information literacy' and discusses 2 implications: knowledge about the Internet and its resources, and innovativeness as a major component in Internet user skills
    Type
    a
  11. Neue Mailingliste RABE (1998) 0.00 
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  12. Pomerantz, J.; Nicholson, S.; Belanger, Y.; Lankes, R.D.: ¬The current state of digital reference : validation of a general digital reference model through a survey of digital reference services (2004) 0.00 
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    Abstract
    This paper describes a study conducted to determine the paths digital reference services take through a general process model of asynchronous digital reference. A survey based on the general process model was conducted; each decision point in this model provided the basis for at least one question. Common, uncommon, and wished-for practices are identified, as well as correlations between characteristics of services and the practices employed by those services. Identification of such trends has implications for the development of software tools for digital reference. This study presents a snapshot of the state-of-the-art in digital reference as of late 2001- early 2002, and validates the general process model of asynchronous digital reference.
    Type
    a
  13. Pomerantz, J.: ¬A conceptual framework and open research questions for chat-based reference service (2005) 0.00 
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    Abstract
    This article seeks to shift the literature an chat-based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat-based reference, to a higher level of discussion an the creation and discussion of theoretical frameworks to unite these standards and practices. The article explores the varlous steps in the process of providing synchronous, chat-based reference, as well as issues involved in providing such service at each step. The purpose of this exploration is twofold: First, this article presents some open research questions at each step in the process of providing chatbased reference service. Second, the entire process of providing chat-based reference is viewed as a whole, and a model of the provision of chat-based reference service is developed at a high level of abstraction. lt is hoped that this model may serve as a conceptual framework for future discussions of and development of applications for chat-based reference.
    Type
    a
  14. Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004) 0.00 
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    Abstract
    Reports on a small-scale experiment designed to assess the performance of the freely available digital reference services. Ten questions - five purely fact-finding, and five on the subject of political affairs - were submitted to three digital reference services (DRS), namely, AllExperts, Ask a Librarian, and UCLA E-Mail Reference Service. The findings show that DRS deliver generally accurate information although the time taken to do so varies both between services and within a particular service. The collaborative nature of such endeavours is also likely to continue as individual institutions seek to limit the expense they incur. Instructing users on how to find information independently has always been one of the hallmarks of academic reference services, and this has to be given priority in a digital environment.
    Object
    Ask a Librarian
    Type
    a
  15. Coffman, S.: Going live : starting and running a virtual reference service (2003) 0.00 
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    Abstract
    If your customers don't sleep, why should your reference service? Online library reference services available 24/7 are offered in a growing number of institutions. With many models to choose from and more details to be worked out, it is a critical time for librarians to assess their patrons' needs and market their services to address these needs. Collecting and documenting what thousands of virtual reference librarians have learned over the past few years, this comprehensive guide provides a needed overview to help new and aspiring virtual reference library departments to understand the entire process and its ramifications. In a text supplemented with checklists so no key element is forgotten, this reference offers the real-world answers from Ieading experts to the most common questions: - Where has Web-based library reference come from and where is it going? - What is the best digital reference software to address specific needs? - How do they get hired and trained? - When and how does a library market such a radial new Service? - Why are evaluations and system enhancerncnts critical to the future of digital reference? With a look into the costs, and a look into the future, supplemented with the most comprehensive bibliography available an the topic, Going Live is a one-stop resource for getting started in digital reference services.
  16. Ford, N.; Eaglestone, B.; Madden, A.; Whittle, M.: Web searching by the "general public" : an individual differences perspective (2009) 0.00 
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    Abstract
    Purpose - The purpose of this paper is to explore the impact of a number of human individual differences on the web searching of a sample of the general public. Design/methodology/approach - In total, 91 members of the general public performed 195 controlled searches. Search activity and ratings of search difficulty and success were recorded and statistically analysed. The study was exploratory, and sought to establish whether there is a prima facie case for further systematic investigation of the selection and combination of variables studied here. Findings - Results revealed a number of interactions between individual differences, the use of different search strategies, and levels of perceived search difficulty and success. The findings also suggest that the open and closed nature of searches may affect these interactions. A conceptual model of these relationships is presented. Practical implications - Better understanding of factors affecting searching may help one to develop more effective search support, whether in the form of personalised search interfaces and mechanisms, adaptive systems, training or help systems. However, the findings reveal a complexity and variability suggesting that there is little immediate prospect of developing any simple model capable of driving such systems. Originality/value - There are several areas of this research that make it unique: the study's focus on a sample of the general public; its use of search logs linked to personal data; its development of a novel search strategy classifier; its temporal modelling of how searches are transformed over time; and its illumination of four different types of experienced searcher, linked to different search behaviours and outcomes.
    Type
    a
  17. Pluye, P.; El Sherif, R.; Granikov, V.; Hong, Q.N.; Vedel, I.; Barbosa Galvao, M.C.; Frati, F.E.Y.; Desroches, S.; Repchinsky, C.; Rihoux, B.; Légaré, F.; Burnand, B.; Bujold, M.; Grad, R.: Health outcomes of online consumer health information : a systematic mixed studies review with framework synthesis (2019) 0.00 
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    Abstract
    The Internet has become the first source of consumer health information. Most theoretical and empirical studies are centered on information needs and seeking, rather than on information outcomes. This review's purpose is to explore and explain health outcomes of Online Consumer Health Information (OCHI) in primary care. A participatory systematic mixed studies review with a framework synthesis was undertaken. Starting from an initial conceptual framework, our specific objectives were to (a) identify types of OCHI outcomes in primary care, (b) identify factors associated with these outcomes, and (c) integrate these factors and outcomes into a comprehensive revised framework combining an information theory and a psychosocial theory of behavior. The results of 65 included studies were synthesized using a qualitative thematic data analysis. The themes derived from the literature underwent a harmonization process that produced a comprehensive typology of OCHI outcomes. The revised conceptual framework specifies four individual and one organizational level of OCHI outcomes, while including factors such as consumers' information needs and four interdependent contextual factors. It contributes to theoretical knowledge about OCHI health outcomes, and informs future research, information assessment methods, and tools to help consumers find and use health information.
    Type
    a
  18. Bishop, A.P.: ¬A pilot study of the Blacksburg Electronic village (1994) 0.00 
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    Abstract
    Describes a pilot study performed in the summer of 1993 to help develop instruments appropriate for a full-scale assessment of the Blacksburg Electronic Village. The Blacksburg Electronic Village is a joint effort of Virginia Polytechnic and State University, C&P Bell, and the town of Blacksburg, VA. It represents an attempt to 'wire the community' with high speed network connections in order to attract and provide new kinds of electronic information and communication services to town residents
    Type
    a
  19. Fox, C.J.: ¬The public library on the electronic frontier : starting a community online information system (1995) 0.00 
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    Abstract
    Outlines the activities involved in developing a community on line information system and the not for profit organisation which was established to run it. The catalyst for the system was Rockford Public Library, Illinois and includes the mission statement, guiding principles, policy statements, standing committees and their goals and objectives during the first year of operation. Funding, staffing, users, and information providers are also discussed. The Sinnissippi Valley Information Network now provides the local community with access to the Internet, a wide range of state information such as property tax records, council minuates and library holdings, as well as WEB pages. The only area of disappointment has been the lack of interest by schools. Sets out 11 suggestions for those considering starting a similar venture
    Type
    a
  20. Bushallow-Wilbur, L.; DeVinney, G; Whitcomb, F.: Electronic mail reference service : a study (1996) 0.00 
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    Abstract
    Presents results of a study, conducted at the State University of New York at Buffalo, to examine the use of an e-mail reference service in 3 library units. Data gathered includes a snapshot of user demographics, question classification, and use patterns. The questionnaire survey found that the service was being utilized in a different manner than providers may have intended. One example demonstrates that projected use during off duty hours, weekends, and evenings was significantly lower than use during regular reference hours. In moving towards the virtual library, it is important that librarians learn more about the remote user and to consider additional electronic services. Although much is known about how e-mail reference services are administered and used, little is known about the 'invisible' people who ask the questions
    Type
    a

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