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Nagl, M.: ¬Die Bibliothek als kulturelles Dienstleistungszentrum (1988)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Source
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Source
- Maktaba. 11(1989), no.1, S.19-22
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Rasche, M.: Zwei Jahre Informationsbroschürendienst : ein Angebot und seine Annahme (1989)
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Preuss, V.: Benutzerorientierte Informationsberatung (1984)
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- Imprint
- Frankfurt/M. : DGD
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Boulanger, M.: Online services at the reference desk : new technologies vs. old problems (1986)
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Kesselman, M.; Watstein, S.B.: ¬The measurement of reference and information service (1987)
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Felsky, M.: ¬The legal liability of information professionals (1989)
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Grüner, M.: Markt und Staat in der Fachinformation : welche Rolle werden sie in Zukunft spielen? (1985)
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Dervin, B.; Nilan, M.: Information needs and uses (1986)
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Gloeckner-Rist, A.; Lehmler, W.; Wettler, M.: Endnutzerrecherchen in bibliographischen CD-ROM-Datenbanken (1989)
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Stover, M.; Grassian, E.: Toward an automated reference information system : Inmagic and the UCLA ready-reference information files (1989)
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Micco, M.; Smith, I.: Designing a workstation for information seekers (1989)
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