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Jahoda, G.; Braunagel, J.S.: ¬The librarian and reference queries : a systematic approach (1980)
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Campbell, M.J.: Business information services : some aspects of structure, organization and problems (1981)
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Community information : what libraries can do (1980)
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Bunch, A.: Community information services : their origin, scope and development (1982)
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Sieburth, J.F.: Online search services in the academic library : planning, management, and operation (1988)
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Gurnsey, J.; White, M.: Information consultancy (1988)
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Crawford, M.J.: Information broking : a new carees in information work (1988)
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Papendieck, A.: Organisation des Auskunftsdienstes in öffentlichen Bibliotheken (1982)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
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Gloeckner-Rist, A.; Lehmler, W.; Wettler, M.: Endnutzerrecherchen in bibliographischen CD-ROM-Datenbanken (1989)
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Haywood, T.: ¬The withering of public access (1989)
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Stover, M.; Grassian, E.: Toward an automated reference information system : Inmagic and the UCLA ready-reference information files (1989)
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Informationsdienst an Öffentlichen Bibliotheken der Bundesrepublik Deutschland (1986)
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Micco, M.; Smith, I.: Designing a workstation for information seekers (1989)
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Grogan, D.: Grogan's case studies in reference work : Vol.1-6 (1987)
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