Search (191 results, page 1 of 10)

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Date

6. 4.1996 13:22:31

Footnote

Übers. des Titels: How to assess a library information service

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Abstract

The new paradigm of reference, in which the reference librarian becomes a consultant more than a quick-answer specialist, needs to be stretched, Mood advocates. Rather than assisting people with their research, the reference librarian needs to do the research for them. After an interview to assess the user's needs, the librarian searches various print and nonprint access tools, then presents to the patron a bibliography of sources and - possibly - copies of articles and books. This new approach to reference is needed because of both the increasing complication of libraries, with their myriad computer access points to information, and the increasing number of patrons who want information but do not want to learn how to retrieve it. This change in library reference can be implemented with better signage, more prepackaging of information, and an increased knowledge of the local community's information needs

Source

Reference services review. 22(1994) no.3, S.27-32

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Abstract

Academic librarians seeking to assess information literacy skills often focus on testing as a primary means of evaluation. Educators have long recognized the limitations of tests, and these limitations cause many educators to prefer rubric assessment to test-based approaches to evaluation. In contrast, many academic librarians are unfamiliar with the benefits of rubrics. Those librarians who have explored the use of information literacy rubrics have not taken a rigorous approach to methodology and interrater reliability. This article seeks to remedy these omissions by describing the benefits of a rubric-based approach to information literacy assessment, identifying a methodology for using rubrics to assess information literacy skills, and analyzing the interrater reliability of information literacy rubrics in the hands of university librarians, faculty, and students. Study results demonstrate that Cohen's can be effectively employed to check interrater reliability. The study also indicates that rubric training sessions improve interrater reliability among librarians, faculty, and students.

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Abstract

The increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, often forms barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Suggests guidelines for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs

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Abstract

Academic reference and instruction librarians are committed to providing excellent and appropriate service to their library users. However, the increasing diversity of users in today's academic libraries, coupled with the overwhelming amount of information available in a variety of formats, orften form barriers which prevent users from feeling sufficiently comfortable in approaching the reference desk to ask for assistance. Guidelines are suggested for use by academic librarians in evaluating facilities, services and staff in their libraries to assess their effectiveness in welcoming users and validating their information needs

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Abstract

From 1978 to 1990 the College of Engineering, Michigan University, offered a course: 'Technical Communications: Information Resources for Engineers' to students working on research projects. Reports results of a 1993 follow up study, to assess the impact of the course. The study also revealed that many engineers have access to the tools needed for electronic information retrieval, and that while few receive formal training in their use, there is widespread interest in learning more

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Abstract

Proposes a reference interview strategy that will allow the reference librarian to: efficiently assess the information need of undergraduates undertaking a social science assignment, label the information need, and assign the most appropriate online search strategy to satisfy this need

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Abstract

Findings of the Croydon Libraries Internet Project (CLIP), 1994 Mar 96, which aimed to assess the value of the Internet for UK public libraries. Reviews the Internet as a staff tool (the Electronic Reference model), the potential benefits of providing public access and a range of technical issues which will be relevant to public libraries establishing such services

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Abstract

Reports results of a questionnaire survey to assess the impact of CD-ROMs on reference information services in Ghanaian libraries, how they are being used, to what extent and their advantages and disadvantages. Concludes that, although CD-ROM appear to be beneficial to reference services, there are various problems in their use in information services in general. Notes the problem of limited user access to CD-ROMs caused by over protectiveness and lack of staff training

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Abstract

Provides 5 tips for using the Internet in reference work: use the rsources that are physically present in the library first as they will probably be faster to find there than on the Internet; use collection development skills to assess Internet resources before they are actually consulted in a reference transaction; use Veronica to search the Internet when there is no clear starting point; keep in mind that the Internet is heavily used and that it may not be possible to connect to an Internet site; and use Internet discussion groups for librarians to post reference questions

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Abstract

The purpose of this study was to develop concepts from information science to understand information behavior between multiple actors in high reliability operations. Based on previous research and framework development in human information behavior, the Distributed Information Behavior System was designed to assess the social practice of information identification, gathering, and use. In this study, flight crews were used as the test bed. The goal of this research was to assess if different information behaviors are practiced by accident-involved crews and crews not involved in an accident. The results indicate that differences indeed exist in the way crews identify, gather, and use information based on their performance level. This study discerns that high performing crews practice substantially different information behaviors than low performing and accident-involved crews. This work serves as a way to understand the social practice of information structuring within high reliability operations. Subsequently, this may aid researchers to identify the role sequencing plays in critical information negotiation. This work also serves as a tool to inform training and is applicable to other domains where work is supported through distributed collective practice.

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Abstract

Reports the results of a questionnaire survey of 414 libraries in 4 categories: academic libraries; school libraries; public libraries and special libraries; to assess the status of library training initiatives with respect to the libraries' OPACs. Answers were sought to 3 questions: how have libraries modifoed OPAC software; have libraries developed any instructional methods for teaching the use of OPACs; and to what extent are online catalogues self instructional? Results show that most participants' libraries have modofied library OPAC software; librarians continue to teach use of the online catalogue, depending heavily on handouts; few systems have built-in tutorials for users; and very fes have developed computer assisted instruction for the OPAC

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Abstract

As part of a project to develop a means of measuring service quality in special libraries, the authors review the service marketing literature for models and methods. They focus on 2 techniques; SERVQUAL, which measures service quality on the basis of expectations and performance, and SERVPERF, which is based on performance alone. The authors then assess the applicability of these methods to special libraries and information centres. The methods of SERVQUAL and SERVPERF seem applicable to not only these kinds of libraries, but to other kinds as well. An important unknown which may prevent outright adoption of one of these instruments is the extent to which they adequately reflect the values library clients attach to information services. If they do not, some item may have to be addedd

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Abstract

The library literature suggests that bibliographic instruction (BI) librarians are at risk for burnout, a syndrome of emotional ehaustion, depersonalization, and loss of a sense of personal accomplishment. To assess the extent and nature of burnout in this group 142 college and university librarians in New England, USA completed the Maslach Burnout Inventory and a Role Questionnaire, using a mailed survey. Survey data indicate that BI librarians experience burnout, with 52% reporting high burnout in one dimension of the syndrome and 8,5% showing high burnout in all 3 dimensions. Follow-up interviews explored the nature of the role conflict experienced by survey respondents and its contribution to burnout. The study raised questions about the failure of the profession to provide adequate educational preparation for the role of the BI librarian

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Abstract

The journal subscription data of the Central Library (CL) at the Indian Institute of Technology (IIT), Kharagpur during 1995-97 is analysed to assess the prevalent information drought experienced by researchers in less developed countries. The rationale of the study, some of the myths about electronic alternatives over print media, etc. are explained. A study conducted in 1995 at the CL by gathering subscription details from other IITs to explore the options of resource sharing is extracted to present the duplication rates of costly journals. Quantification of research publications from the IIT, Kaharagpur and India are also attempted using electronic databases like CCOD and INSPEC. The budgeting pattern of CL is presented from the IIT's Annual Report. Some possible suggestions to get over the information drought are also explored.

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Abstract

In order to assess the extent of the integration of library instruction into the higher education curriculum in the USA, a search was made of 29 discipline-specific pedagogical journals in the ERIC database for descriptions or mentions of library resources and personnel. Of the 13,016 articles in the 29 journals, only 53 citations included some form of the word library in the ERIC record. A more in-depth study of 13 selected titles from the list was undertaken to identify articles discussing or relating to library instruction, research skills, or assignments. Results show that few articles discuss the importance of reviewing the literature, teaching the major information tools of their field, critically evaluating the published literature, or of building upon skills learned in core courses. References to bibliograhic instruction and the impact librarians can have on student research are scattered and sketchy. The study provides little evidence of the integration of the library and library instruction into the curriculum

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Abstract

Reports on a small-scale experiment designed to assess the performance of the freely available digital reference services. Ten questions - five purely fact-finding, and five on the subject of political affairs - were submitted to three digital reference services (DRS), namely, AllExperts, Ask a Librarian, and UCLA E-Mail Reference Service. The findings show that DRS deliver generally accurate information although the time taken to do so varies both between services and within a particular service. The collaborative nature of such endeavours is also likely to continue as individual institutions seek to limit the expense they incur. Instructing users on how to find information independently has always been one of the hallmarks of academic reference services, and this has to be given priority in a digital environment.

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Source

Zentralblatt für Bibliothekswesen. 57(1940), S.16-22

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Source

Bücherei und Bildung. 22(1970), S.63-71

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Source

Bibliothekar. 19(1965), S.15-22