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Gurstein, M.: Community informatics : enabling communities with information and communication technologies (2000) 1.00
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Janes, J.; Hill, C.; Rolfe, A.: Ask-an-expert services analysis (2001) 1.00
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Davies, C.: Finding and knowing : the psychology of digital information use (2003) 1.00
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Garcia, L.S.; Oliveira, S.M.M.; Luz, G.M.S.: Knowledge organization for query elaboration and support for technical response by the Internet (2000) 1.00
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Lancaster, F.W.; Warner, A.: Intelligent technologies in library and information service applications (2001) 1.00
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Duckett, B.: From reference library to information service : services in danger (2004) 1.00
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Janes, J.: Digital reference : reference librarians' experiences and attitudes (2002) 1.00
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Ma, W.: ¬A database selection expert system based on reference librarians's database selection strategy : a usability and empirical evaluation (2002) 1.00
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Byström, K.: Information and information sources in tasks of varying complexity (2002) 1.00
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Abell, A.; Oxbrow, N.: Competing with knowledge : the information professionals in the knowledge management age (2001) 1.00
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Crawford, J.: Evaluation of library and information services (2000) 1.00
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Dillon, M.: Assessing Information on the Internet: : Toward Providing Library Services for Computer-Mediated Communication (2001) 1.00
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Sühl-Strohmenger, W.: ¬Das Bibliothekswesen als eigene wissenschaftliche Disziplin : Was Studierende in »Einführungen zum wissenschaftlichen Arbeiten« über Bibliotheken und Literaturrecherche so alles erfahren (2005) 1.00
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Schuller-Zwierlein, A.: Senden auf allen Kanälen : Wie sich die Bibliothek der Ludwig-Maximilians-Universität zur Teaching Library entwickelt (2007) 1.00
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New technologies and reference services (2000) 1.00

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Brabazon, T.: ¬The Google effect : Googling, Blogging, Wikis and the flattening of expertise (2006) 1.00
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Pennanen, M.; Vakkari, P.: Students' conceptual structure, search process, and outcome while preparing a research proposal : a longitudinal case study (2003) 1.00
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Henderson, L.; Tallman, J.I.: Stimulated recall and mental models : tools for teaching and learning computer information literacy (2006) 1.00
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Wu, M.-M.; Liu, Y.-H.: Intermediary's information seeking, inquiring minds, and elicitation styles (2003) 1.00
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Hutchins, E.O.; Fister, B.; MacPherson, K.H.: Changing landscapes, enduring values : making the transition from bibliographic instruction to information literacy (2002) 1.00
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