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Härkönen, S.: Digital Reference Konsortien : Kooperative Online-Auskunft in Bibliotheken (2007) 1.00
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Klostermann, J.: Digitale Auskunft in Bibliotheken : Eine vergleichende Evaluation zwischen ausgewählten digitalen Auskunftsverbünden (2007) 1.00
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¬The information literacy cookbook : ingredients, recipes and tips for success (2007) 1.00
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Saxton, M.L.; Richardson, J.V. Jr.: Understanding reference transactions : transforming an art into a science (2002) 1.00
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Ronan, J.S.: Chat reference : A guide to live virtual reference services (2003) 1.00
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Medienkompetenz : wie lehrt und lernt man Medienkompetenz? (2003) 1.00
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St. Clair, G.: Beyond degrees : professional learning for knowledge services (2003) 1.00
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Information literacy programs : successes and challenges (2002) 1.00
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Coffman, S.: Going live : starting and running a virtual reference service (2003) 1.00
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Siess, J.A.: ¬The visible librarian : asserting your value with marketing and advocacy (2003) 1.00
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Pace, A.K.: ¬The ultimate digital library : where the new information players meet (2003) 1.00
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Pugh, L.: Change management in information services (2000) 1.00
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Orna, E.: Information strategy in practice (2004.) 1.00

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Wissenschaftskommunikation im Netzwerk der Bibliotheken : Scholarly Communication in Libraries-Networking (2005) 1.00
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Lipow, A.G.: ¬The virtual reference librarian's handbook (2003) 1.00
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Online information services in the social sciences : from practice to need, from need to service (2004) 1.00
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Porter, K.: Setting up a new library and information service (2003) 1.00
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Crawford, J.: ¬The culture of evaluation in library and information services (2006) 1.00
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Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003) 1.00
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Brennscheidt, A.: AskA-Services : Nicht-bibliothekarische Informationsdienstleister im Internet (2003) 1.00
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