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Edbom, T.: ¬The libraries and municipal information in Sweden (1974) 1.00
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Boucher, V.: Nonverbal communication and the library reference interview (1976) 1.00
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Swope, M.J.; Katzer, J.: Why don't they ask questions? (1972) 1.00
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Cheney, F.N.: Guidelines for reviewing reference books (1971) 1.00
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Coleman, K.; Dickinson, P.: Drafting a reference collection policy (1977) 1.00
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Harrelson, L.E.: Large libraries and information desks (1974) 1.00
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Becker, C.A.: Community information service (1974) 1.00

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Gelfand, M.A.: New York Metropolitan reference and research library agency (METRO) (1977) 1.00
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Information for the community (1976) 1.00

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Peck, T.P.: Ladsirlac, Sinto, Herties and all that (1974) 1.00
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¬The librarian and reference service (1977) 1.00

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Halldorsson, E.A.; Murfin, M.E.: ¬The performance of professionals and non-professionals in the reference interview (1977) 1.00
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Galvin, T.J.: Current problems in reference service (1971) 1.00
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Grogan, D.: More case studies in reference work (1972) 1.00
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Kister, K.F.: Wanted: more professionalism in reference book reviewing (1979) 1.00
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Galvin, T.J.: Case studies and case method (1970) 1.00

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Standards for reference services in public libraries (1970) 1.00
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Slavens, T.; Horn, B.: Computer assisted instruction in education of reference librarians (1975) 1.00
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Garvey, W.D.: Communication: the essence of science : facilitating information exchange among librarians, scientists, engineers and students (1979) 1.00
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Grogan, D.: Practical reference work (1979) 1.00

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