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  1. Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996) 0.11 
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    Source
    Journal of academic librarianship. 22(1996) no.6, S.423-429
  2. Durrance, J.C.: Community information services : an innovation at the beginning of its second decade (1984) 0.09 
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  3. Durrance, J.C.: Reference success : does the 55 percent rule tells the whole story? (1989) 0.09 
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  4. Mottorn, J.C.: Current awareness : a review of automated tables of contents services (1994) 0.05 
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  5. Durrance, J.C.: Factors that influence reference success : what makes questioners willing to return? (1995) 0.04 
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  6. Phillips, J.C.; King-Blandford, M.: Electronic instruction at Carlson Library : emerging challenges (1997) 0.04 
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  7. Durrance, J.C.: Information needs : old song, new tune (1989) 0.04 
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  8. Stalker, J.C.; Murfin, M.E.: Frequently Asked Questions : an effective way to store and retrieve reference information? (1996) 0.03 
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  9. Durrance, J.C.; Fisher, K.E.: Determining how libraries and librarians help (2003) 0.03 
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  10. Bertot, J.C..; McClure, C.R.: Outcomes assessment in the networked environment : research questions, issues, considerations, and moving forward (2003) 0.03 
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  11. Matylonek, J.C.; Ottow, C.; Reese, T.: Organizing ready reference and administrative information with the reference desk manager (2001) 0.03 
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  12. Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996) 0.03 
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  13. Fisher, K.E.; Durrance, J.C.; Hinton, M.B.: Information grounds and the use of need-based services by immigrants in Queens, New York: : a context-based, outcome evaluation approach (2004) 0.03 
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  14. Pettigrew, K.E.; Durrance, J.C.; Unruh, K.T.: Facilitating community information seeking using the Internet : findings from three public library-community network systems (2002) 0.03 
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  15. Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940) 0.02 
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    Source
    Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
  16. Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970) 0.02 
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    Source
    Bücherei und Bildung. 22(1970), S.63-71
  17. Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965) 0.02 
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    Source
    Bibliothekar. 19(1965), S.15-22
  18. Metz, A.: Community service : a bibliography (1996) 0.02 
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    Date
    17.10.1996 14:22:33
  19. Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001) 0.02 
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    Date
    20. 4.2002 17:30:22
  20. Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994) 0.02 
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    Date
    27.12.2015 18:22:38

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