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year_i:[1990 TO 2000}
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Radford, M.L.: Communication theory applied to the reference encounter : an analysis of critical incidents (1996)
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- Author
- Radford, M.L.
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Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998)
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- Author
- Radford, M.L.