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Tenopir, C.: Electronic reference options : tracking the changes (1995)
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Tenopir, C.: Reference services from RLG (1995)
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Tenopir, C.: Integrating electronic reference (1995)
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Tenopir, C.: Plagued by our own successes (1998)
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Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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