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  • × theme_ss:"Informationsdienstleistungen"
  1. Church, J.: ¬The evolving Information Commons (2005) 0.15 
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    Abstract
    Purpose - To examine the changing nature and adaptation of the Information Commons concept at the University of Nevada, Las Vegas. Design/methodology/approach - This article is primarily a case study on the growth and development of technology at Lied Library, including its expansion beyond the physical confines of the original model of the Information Commons. Additionally, a cross-section of articles regarding the principles of providing services and systems within an Information Commons is surveyed. Findings - Stresses the importance of maintaining a flexible model for the integration of technology and library services. Practical implications - A matter-of-fact source for the implications of rethinking and reinventing the Information Commons concept. Originality/value - This article addresses considerations important to the integration and evolution of technology services and space within academic libraries.
  2. Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008) 0.12 
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    Date
    9. 2.2008 17:52:22
    Source
    Journal of the American Society for Information Science and Technology. 59(2008) no.4, S.577-590
  3. Library resources on the Internet : strategies for selection and use (1992) 0.10 
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    Abstract
    A project of Direct Patron Access to Computer-based Reference Systems Committee, Machine-assisted Reference Section, Reference and Adult Services Division, American Library Association.
    LCSH
    Library information networks / United States
    Subject
    Library information networks / United States
  4. Online information services in the social sciences : from practice to need, from need to service (2004) 0.09 
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    Abstract
    Information professionals are increasingly responsible not only for running traditional information and library services but also for providing an online presence for their organisation. This book shows how best practice in delivering online information services should be based an actual user needs and behaviour. A series of case studies provide real life examples of how social science information is being used in the community. The book then draws an these case studies to outline the main issues facing service providers: such as usability, meta-data and management. The book concludes with a look to the future and how both technological and organisational changes will shape online information services.
    Content
    Key features - Case studies show how - in practical terms - information science issues relate to users' behaviour - The book is written by experts in the field, with each chapter drawing an both case studies and extensive experience in the field - The book can be used as a detailed reference or an overview The Authors The contributors to the book are based at the Institute for Learning and Research Technology, University of Bristol, UK and are responsible for developing and running national online services. The book is edited by Dr Jacobs, an experienced information professional who has worked both in traditional libraries and an national projects and online services. Readership The book is aimed at anyone providing an online service to Chose using social science information, including information officers, librarians and knowledge managers, together with related IT managers and students of LIS at undergraduate and postgraduate level. Contents Section 1 - case studies, describing how information is used in the health, government, academic, trades union, media and other sectors, with particular attention to online information practices. Section 2 - drawing the lessons from the case studies. Section 3 - the major issues facing service providers, including selection, metadata, usability, accessibility, management, and building user skills. Section 4 - the future, covering both technological developments such as the semantic web and portals, and organisational issues such as the changing role of the information professional.
  5. Polly, J.A.: Somebody knocking' : the public library at the electronic door (1993) 0.09 
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    Abstract
    A suburban public library with a long history of technological innovation chronicles its adventures during its first year of Internet connectivity, including staff use of electronic mail, TELNET, and File Transfer Protocol. Future plans include public use from the computer lab located in the library. A resource section includes information on how to get on the Internet and how to learn more about it through user guides
    Imprint
    Illinois : University of Illinois at Urbana-Champaign, Graduate School of Library and Information Science
    Source
    Proceedings of the Clinic on Library Applications of Data Processing: held April 5-7 1992 at University of Illinois at Urbana-Champaign. Ed. by L.C. Smith and P.W. Dalrymple
  6. Shaw, D.: Challenges of information technology in improving information services (1997) 0.09 
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    Abstract
    Reviews the significant changes in information technology over the last 50 years and considers the many implications for information services. The Internet, global access to distributed information sources, and remote users all present challenges to would-be providers of information services. As resources proliferate, the information professional must develop new methods for locating and accessing them: reliance on publishers and reviews is no longer sufficient. Information service providers can now serve more diverse clienteles, but must be aware of the greater range of information needs and styles of information seeking. The continuing challenge is to harness the information technologies to meet these needs
    Date
    22. 2.1999 16:50:03
    Source
    Journal of information; communication; and library science. 4(1997) no.1, S.3-9
  7. Gross, M.: ¬The imposed query : implications for library service evaluation (1998) 0.09 
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    Abstract
    Evaluations is a process that depends on the reappraisal of its various methodologies to remain responsive to new techniques, new services, and new insights in the field. Explores the possible impact of a new model of information seeking behaviour, the imposed query, on current approaches to library service and system evaluation. The areas considered are: reference service evaluation; user studies; output measures; and relevance; as an evaluation tool. Each section explores the implications of the imposed query model for research and practice and offers suggestions for incorporating the imposed query into these evaluation efforts: It is believed that inclusion of the imposed query in current methodology will broaden understanding of the user and the role that information organizations play in users' information seeking behaviour
  8. Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000) 0.09 
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    Abstract
    This work tackles one of the fundamental problems of information management - how to get the right information to the right person at the right time. It provides a practical framework to enable information services to gather information from users in order to aid information system design, and to monitor the effectiveness of an information service. This new edition has been fully revised and now has increased coverage of the Internet. The Web raises many problems when it comes to meeting information needs - authority and overload, for example - and these problems make an effective information needs analysis even more crucial. There is a new methodology section on Web log analysis and focus group interviews. Practical advice is given concerning interview technique and an interview schedule is included.
    LCSH
    Information services
    Subject
    Information services
  9. Kim, J.: Describing and predicting information-seeking behavior on the Web (2009) 0.08 
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    Abstract
    This study focuses on the task as a fundamental factor in the context of information seeking. The purpose of the study is to characterize kinds of tasks and to examine how different kinds of task give rise to different kinds of information-seeking behavior on the Web. For this, a model for information-seeking behavior was used employing dimensions of information-seeking strategies (ISS), which are based on several behavioral dimensions. The analysis of strategies was based on data collected through an experiment designed to observe users' behaviors. Three tasks were assigned to 30 graduate students and data were collected using questionnaires, search logs, and interviews. The qualitative and quantitative analysis of the data identified 14 distinct information-seeking strategies. The analysis showed significant differences in the frequencies and patterns of ISS employed between three tasks. The results of the study are intended to facilitate the development of task-based information-seeking models and to further suggest Web information system designs that support the user's diverse tasks.
    Date
    22. 3.2009 18:54:15
    Source
    Journal of the American Society for Information Science and Technology. 60(2009) no.4, S.679-693
  10. Chew, S.W.; Khoo, K.S.G.: Comparison of drug information on consumer drug review sites versus authoritative health information websites (2016) 0.08 
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    Abstract
    Large amounts of health-related information of different types are available on the web. In addition to authoritative health information sites maintained by government health departments and healthcare institutions, there are many social media sites carrying user-contributed information. This study sought to identify the types of drug information available on consumer-contributed drug review sites when compared with authoritative drug information websites. Content analysis was performed on the information available for nine drugs on three authoritative sites (RxList, eMC, and PDRhealth) as well as three drug review sites (WebMD, RateADrug, and PatientsLikeMe). The types of information found on authoritative sites but rarely on drug review sites include pharmacology, special population considerations, contraindications, and drug interactions. Types of information found only on drug review sites include drug efficacy, drug resistance experienced by long-term users, cost of drug in relation to insurance coverage, availability of generic forms, comparison with other similar drugs and with other versions of the drug, difficulty in using the drug, and advice on coping with side effects. Drug efficacy ratings by users were found to be different across the three sites. Side effects were vividly described in context, with user assessment of severity based on discomfort and effect on their lives.
    Date
    22. 1.2016 12:24:05
    Source
    Journal of the Association for Information Science and Technology. 67(2016) no.2, S.333-349
  11. Julien, H.: Bibliographic instruction trends in Canadian academic libraries (1997) 0.08 
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    Abstract
    Determines how bibliographic instruction in Canadian academic libraries is evolving to meet this need in the current dynamic environment. The survey data revealed that traditional content and delivery continues to be stressed. Technology is reportedly changing bibliographic instruction in positive ways, towards the teaching of critical evaluation and research strategies and incorporating more hand-on user training
    Source
    Canadian journal of information and library science. 22(1997) no.2, S.1-15
  12. Lamb, R.; King, J.L.; Kling, R.: Informational environments : organizational contexts of online information use (2003) 0.08 
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    Abstract
    In this issue we begin with Lamb, King and Kling who are interested in the effect of the industry environment on information gathering practices, particularly those involving information and communication technologies like online searching. They studied use of online services in 26 widely differing California firms operating in law, real estate, or biotechnology over a 17 month period. Data was gathered through semi-structured on-site interviews. Five influences on online usage were identified: interaction with regulatory agencies; demonstration of competence to clients; client expectations for timely, cost effective information; the possibility of shifting information responsibilities outside the organization; and the existence of industry wide infrastructures as information sources. The institutional and technical environment of a firm consistently circumscribes the domain in which choices of online resources are made by its employees. Firms the operate in highly technical and institutional environments have more incentive to gather information than do those in low tech unregulated industries.
    Date
    5. 7.2006 18:43:22
    Source
    Journal of the American Society for Information Science and technology. 54(2003) no.2, S.97-114
  13. ¬The reference assessment manual (1995) 0.07 
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    Editor
    Evaluation of Reference and Adult Services Committee Management and Operation of Public Services Section, Reference and Adult Services Division
    Footnote
    Rez. in: College and research libraries. 57(1996) no.3, S.307-308 (M. Crist); Journal of academic librarianship 22(1996) no.4, S.314 (D. Ettinger)
  14. Information services policy manual : an outline (1994) 0.07 
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    Abstract
    Outlines the document: 'Information services policy manual'; produced by the American Library Association, Reference and Adult Services Division, Management and Operation of Public Services Section, Management of Reference Services Committee. The document is designed to provide a framework and guide to develop a manual addressing the organizational structure, services and service philosophy, staff and collections of reference services
  15. Barjak, F.: ¬The role of the Internet in informal scholarly communication (2006) 0.07 
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    Abstract
    The present analysis looks at how scientists use the Internet for informal scientific communication. It investigates the relationship between several explanatory variables and Internet use in a cross-section of scientists from seven European countries and five academic disciplines (astronomy, chemistry, computer science, economics, and psychology). The analysis confirmed some of the results of previous U.S.-based analyses. In particular, it corroborated a positive relationship between research productivity and Internet use. The relationship was found to be nonlinear, with very productive (nonproductive) scientists using the Internet less (more) than would be expected according to their productivity. Also, being involved in collaborative R&D and having large networks of collaborators is associated with increased Internet use. In contrast to older studies, the analysis did not find any equalizing effect whereby higher Internet use rates help to overcome the problems of potentially disadvantaged researchers. Obviously, everybody who wants to stay at the forefront of research and keep upto-date with developments in their research fields has to use the Internet.
    Source
    Journal of the American Society for Information Science and Technology. 57(2006) no.10, S.1350-1367
  16. Zhang, X.; Wang, D.; Tang, Y.; Xiao, Q.: How question type influences knowledge withholding in social Q&A community (2023) 0.06 
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    Abstract
    Social question-and-answer (Q&A) communities are becoming increasingly important for knowledge acquisition. However, some users withhold knowledge, which can hinder the effectiveness of these platforms. Based on social exchange theory, the study investigates how different types of questions influence knowledge withholding, with question difficulty and user anonymity as boundary conditions. Two experiments were conducted to test hypotheses. Results indicate that informational questions are more likely to lead to knowledge withholding than conversational ones, as they elicit more fear of negative evaluation and fear of exploitation. The study also examines the interplay of question difficulty and user anonymity with question type. Overall, this study significantly extends the existing literature on counterproductive knowledge behavior by exploring the antecedents of knowledge withholding in social Q&A communities.
    Date
    22. 9.2023 13:51:47
    Source
    Journal of the Association for Information Science and Technology. 74(2023) no.10, S.1170-1184
  17. ¬The librarian's role in the provision of consumer health information and patient education (1996) 0.06 
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    Abstract
    Presents the full test of the policy statement of the Medical Library Association and the Consumer and Patient Health Information Section (CAPHIS/MLA) which defines consumer health information and the role of librarians in comsumer health information and patient education in terms of: collection management; knowledge and resourse sharing; advocacy; access and dissemination of information; education; and research
  18. Bodoff, D.; Raban, D.: Question types and intermediary elicitations (2016) 0.06 
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    Abstract
    In the context of online question-answering services, an intermediary clarifies the user's needs by eliciting additional information. This research proposes that these elicitations will depend on the type of question. In particular, this research explores the relationship between three constructs: question types, elicitations, and the fee that is paid for the answer. These relationships are explored for a few different question typologies, including a new kind of question type that we call Identity. It is found that the kinds of clarifications that intermediaries elicit depend on the type of question in systematic ways. A practical implication is that interactive question-answering services-whether human or automated-can be steered to focus attention on the kinds of clarification that are evidently most needed for that question type. Further, it is found that certain question types, as well as the number of elicitations, are associated with higher fees. This means that it may be possible to define a pricing structure for question-answering services based on objective and predictable characteristics of the question, which would help to establish a rational market for this type of information service. The newly introduced Identity question type was found to be especially reliable in predicting elicitations and fees.
    Date
    22. 1.2016 11:58:25
    Source
    Journal of the Association for Information Science and Technology. 67(2016) no.2, S.289-304
  19. Rawlinson, S.: Key skills and behaviours for information services (1998) 0.06 
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    Footnote
    Contribution to a section devoted to customer care
    Source
    Managing information. 5(1998) no.4, S.31-32
  20. Cole, C.; Behesthi, J.; Large, A.; Lamoureux, I.; Abuhimed, D.; AlGhamdi, M.: Seeking information for a middle school history project : the concept of implicit knowledge in the students' transition from Kuhlthau's Stage 3 to Stage 4 (2013) 0.05 
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    Abstract
    The article reports the findings of a content analysis study of 16 student-group proposals for a grade eight history project. The students listed their topic and thesis in the proposal, and information in support of their thesis. The study's focus is this topic-to-thesis transition. The study's conceptual framework is Kuhlthau's six stage ISP Model's transition from exploring information in Stage 3 to formulating a focus or personal perspective on the assignment topic in Stage 4. Our study coding scheme identifies elements of the students' implicit knowledge in the 16 proposals. To validate implicit knowledge as a predictor of successful student performance, implicit knowledge was coded, scored, and then the correlation coefficient was established between the score and the students' instructors' marks. In Part 2 of the study we found strong and significant association between the McGill coding scores and the instructors' marks for the 16 proposals. This study is a first step in identifying, operationalizing, and testing user-centered implicit knowledge elements for future implementation in interactive information systems designed for middle school students researching a thesis-objective history assignment.
    Date
    22. 3.2013 19:41:17
    Source
    Journal of the American Society for Information Science and Technology. 64(2013) no.3, S.558-573

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