Search (475 results, page 1 of 24)

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Abstract

This article characterises the questioning behaviour in reference interviews preceding delegated online searches of bibliographic databases and relates it to questioning behaviour in other types of interviews/settings. With one exception, the unit of analysis is the question (N=610), not the interview. The author uses A.C. Graesser's typology of questions to analyse type of question and M.D. White's typology of information categories to determine the question's content objective; this is the first application of Graesser's typology to interview questions in any setting. Graesser's categories allow for a more subtle understanding of the kind of information need underlying a question. Comparisons are made between questions asked by the information specialist and those asked by the client. Findings show that the information specialist dominates the interview, about half the questions were verification questions and about 22% were judgemental questions or requests; all but four types of questions from Graesser's categories appeared in the interviews, but no new question types were discovered. Clients often phrase questions as requests. In content, both clients and information specialists focus on the subject and service requested, but the clients ask also about search strategy and output features. Both parties ask predominantly short-answer questions. Results are related to interface design for retrieval systems.

Date

2.12.2005 14:48:22

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Abstract

The new paradigm of reference, in which the reference librarian becomes a consultant more than a quick-answer specialist, needs to be stretched, Mood advocates. Rather than assisting people with their research, the reference librarian needs to do the research for them. After an interview to assess the user's needs, the librarian searches various print and nonprint access tools, then presents to the patron a bibliography of sources and - possibly - copies of articles and books. This new approach to reference is needed because of both the increasing complication of libraries, with their myriad computer access points to information, and the increasing number of patrons who want information but do not want to learn how to retrieve it. This change in library reference can be implemented with better signage, more prepackaging of information, and an increased knowledge of the local community's information needs

Source

Reference services review. 22(1994) no.3, S.27-32

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Abstract

The role of a modern librarian has become more and more demanding in the information age. One of the new challenges for the information specialists is what's usually called "the teaching librarian", meaning that the librarian or information specialist should be able to teach at least basic practical searching skills to the patrons in need for relevant information. Query Performance Analyser (QPA) is a tool for analysing and comparing the performance of individual queries. It has been developed in the department of information studies at the University of Tampere. It can be used in user training to demonstrate the characteristics of IR systems and different searching strategies. Usually users can't get any feedback about the effectiveness of their queries and therefore may have difficulties to perceive the actual fectiveness of a query formulated, or the effect changes between queries. QPA provides a instant visual feedback about the performance of a given query and gives the user a possibility to compare the effectiveness of multiple queries and the performance of different query formulation strategies. QPA is based on predefined search topics. They all contain a corpus of documents that are relevant to the given topic. The purpose of this paper is to give a brief insight to the infrastructure of QPA, the basic :Functionality of the QPA-based game, and to its implementation in IR education.

Date

22. 7.2009 11:03:43

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Abstract

Professional librarians operate in an environment characterized by a high level of change. In order to respond to this information environment, it is essential for science and engineering librarians to keep pace with the staggering growth in research information and resources, and with the heightened expectation of the populations with which they interact. The paradox of the need for subject specificity coupled with the need for diversity of subject knowledge presents reference librarians with an unusual challenge. Continuing education programs that are woven into the fabric of job responsibilities can be utilized effectively to enhance the abilities of reference librarians and the quality of services delivered. In this article, Cromer and Testi present a model of a structured, integrated continuing education program for reference librarians utilized at the University of New Mexico's Centennial Science and Engineering Library

Source

Reference services review. 22(1994) no.4, S.51-58

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Abstract

Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. Examines 7 misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. the misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement anf jargon, communicating with librarians, and caring about competency

Date

14.11.1998 19:22:48

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Abstract

Presents a 3-part model for the referral transaction based on the '3C's' training model used by INFO LINE of Los Angeles. Explains what happens during the contact, clarification and closure stages of a referral interview, and offers practical tips on each. Also discusses handling problem clients and looks in some detail at the nature of the specialist's role: a specialist can present information and suggestions for addressing a problem, but only the client can actually address it

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Abstract

Outlines the 5 stages in the referral process: the client interview; assessing the client's situation; researching available resources; making the referral; and follow up. Stresses that the referral specialist must not be judgemental, and must actively listen to the client in order to understand his or her situation and to establish a trusting relationship upon which an effective referral can be built

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Abstract

Notes the phenomenon of huge mergers of professional services companies and the boom in demand for knowledge services and specialist contract workers. Comments on the implications of these trends for the knowledge management field and the opportunities to be seized by information professionals if they can develop the technical and business skills to move into it. Stresses the need to be proactive and tactical

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Abstract

Explores techniques for integrating the WWW into day-today reference services. Identifies categories of queries that are likely to be answered more easily using the WWW. Explains how and when to use search tools. Stresses the importance of search statement format or syntax when using search tools. Traditional reference evaluation criteria should be used when deciding between print and online versions or ready reference materials. Bookmarking should be used to develop reference and subject specialist pages. Electronic collection development strategies should be developed

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Abstract

Asserts that although the library landscape may shift a great deal, reference librarians will still be in the business of negotiating with users and helping them find what they need. The electronic environment may cause a shift in the tools librarians use and the speed in which they change; it may also allow them to look more closely at their users' needs and deliver what they request more quickly and in a wider variety of forms

Source

Journal of library administration. 22(1996) nos.2/3, S.111-121

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Abstract

Provides illustrative examples of the methods, tools and resources that enable librarians, information specialists and end users to make the most of the WWW. The 4 key factors that facilitate access are location, evaluation, organization and communication. Outlines how a number of sistes make use of these factors. Describes: the Internet Library for Librarians, Argus Clearinghouse's Digital Librarian's Award; FEDSTATS, the University Library System, chines University of Hong Kong, the WWW Virtual Library, the Finnish Virtual Library Project, and BIBNET

Date

22. 2.1999 13:19:44

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Abstract

In some areas of librarianship, such as cataloguing and subject classification, there are established rulebooks to guide librarians in their work. Information librarians however have no such aid; their metier is more an art than a profession, since reader queries may concern any aspect of human knowledge. After analysing hundreds of information library reader requests; G. Jahoda and colleagues have sought to formulate self-operating rules for interpreting such queries, utilising the 2 basic elements - what is 'known' and what is 'required' - contained in each request. Lists the categories into which each element breaks down. When presented in matrix form these can indicate the type of reference work to consult to resolve any reader queries

Date

6. 4.1996 13:22:31

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Abstract

Developments in information technology have led to changes in the mode of delivery of library services, and in the perceptions of the role of librarians in the information-seeking context. In particular, the proliferation of electronic resources has led to the emergence of new service paradigms and new roles for librarians. The Gateway Library at Penn State University (PSU) is an electronic library in transition, with new technology-based services evolving to address the ever growing and changing needs of the academic community. It facilitates access to and navigation of electronic resources in an integrated technology environment.

Source

Library hi tech. 22(2004) no.2, S.217-226

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Abstract

Research on the use of online catalogues reveals that information retrieval by subject is the most common form, but the least successful. Most problems are attributed to users' search terms, which are either to broad or too specific. Presents an Intelligent Negotiating Neural Network (INN) design model for solving this aspect of online catalogues. The network is designed to act as as electronic information specialist capable of learning to negotiate a user's query and translate it into a true, well formulate statement prior to accessing an online catalogue. The network's architecture includes 4 dimensions: conceptual graphs for queries, inheritance and recognition, knowledge base, and modules. This architecture corresponds to four elements of the traditional query negotiation interview performed by information specialists. These are: query/concept; types of sources/answer-providing tools; types of literature; and time frame. 3 different sessions of the user interface are presented: negotiation of a broadly stae query; negotiation of a norrowly stae query; and negotiation of a query for which concepts are nonexistent in the knowledge base

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Abstract

An in-depth analysis of strategic management concepts and techniques and how they can be usefully applied to the planning and delivery of information services. Offers practical guidance on the strategy process from appraisal and assessment through to implementation and improvement. Examines the environment in which planning takes place, and financial management issues.Annotated references to management and information service literature.Includes further reading and index. Sheila Corrall is the University Librarian at the University of Reading. She has worked as an information specialist, manager and consultant in public, and national academic libraries. At the British Library, her roles included policy and planning support to top management and responsibility for a portfolio of revenue-earning services in science, technology, patents and business information.

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Abstract

Recaps the Southern California Online User's Group workshop in Industry, CA. Presents highlights from 6 presentations. Herb White spoke about the role of computers, and Chris Ferguson and John Supra discussed the University of Southern California information services division, created from a merger of the computer and library services. Bob Kent talked about service and budget issues, citing how librarians at Lucent Technologies automated back office functions and saved the company

Date

22. 2.1999 19:14:43

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Abstract

Discusses the art of the reference interview, suggesting that although it may be possible that the ability to conduct a good reference interview can only be learned through experience, there are some useful pointers that can help librarians hone their skills and identify possible problem areas: these are discussed. Points out that time invested in the primary reference interview is time that does not have to be spent later on when it turns out the client really wanted something different

Date

22. 2.1999 19:19:54

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Abstract

Considers the differences between the intellectual, emotional and social development of children and adults can lead to difficulties in understanding and communication, in the case of children, during the reference interview. Presents a state of the art review of studies of reference interviews conducted with children in public libraries. Concludes that, in order to have a more successful reference interview, librarians must take account of the specific differences between adults and children

Date

23. 5.1999 19:11:22

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Abstract

This article presents the consequences to librarians and teachers for the flattening of expertise, or the Google Effect. As blogs continue to fill the Web with the bizarre daily rituals and opinions of people who we would never bother speaking to at a party, let alone invite into our homes, there has never been a greater need to stress the importance of intelligence, education, credentials and credibility. The problem is not only accuracy, but also the mediocrity initiated through the Google Effect. The concern is not with the banality of information - there has always been a plurality of sources in the analogue environment. The concern is the lack of literacy skills and strategies to sort the trash from the relevant. This paper addresses not only the social choices about computer use and information literacy, but the intellectual choices we make in our professional lives as teachers and librarians. In such a time, the Google Effect raises stark questions about the value of reading, research, writing and scholarship.

Date

16. 3.2019 16:22:08

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Abstract

Reports the findings of an experiment designed to compare on-line data bases and equivalent printed versions in 1 area of reference services, the answering of ready reference questions. 68 reference librarians searched for answers to the same set of 12 questions using either print or on-line sources. Details of the questions are given. In the case of conceptual questions on-line proved faster than print, particularly for 2-concept questions, and the increased speed was not at the expense of accuracy. In the case of factual questions, print sources proved to be considerably faster than on-line. Suggests 2 guidelines: when bibliographic information is available in both print and on-line formats, on-line should be the tool of choice, particularly for multi-concept questions; simple factul questions can be answered more quickly using printed sources.

Source

Online. 14(1990) no.1, S.22-28