Search (107 results, page 1 of 6)

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Abstract

User studies provide libraries with invaluable insight into their users' information needs and behaviors, allowing them to develop services that correspond to these needs. This insight has become even more important for libraries since the advent of the Internet. The Internet has brought about a development of information technologies and electronic information sources that have had a great impact on both the ways users search for information and the ways libraries manage information. Although humanists represent an important group of users for academic libraries, research studies into their information-seeking behavior since the advent of the Internet have been quite scarce (Ellis & Oldman, 2005) in the past decade. This study presents updated research on a group of humanists, Jewish studies scholars living in Israel, as information users in the digital age based on two categories: (a) the use of formal and informal information channels, and (b) the use of information technologies and their impact on humanistic research.

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Abstract

In information needs, seeking and use (INSU) research, individuals have most commonly been perceived as users (e.g., Kuhlthau, 1991; Dervin & Nilan, 1986; Dervin, 1989; Belkin, 1980). The concept user originates from the user of libraries and other information services and information systems. Over the years the scope of the concept has become wider and it is nowadays often understood in the sense of seekers of information (e.g., Wilson, 1981; Marchionini, 1995) and users of information (e.g., Streatfield, 1983). Nevertheless, the concept has remained ambiguous by being on the one hand universal and on the other hand extremely specific. The purpose of this paper is to map and evaluate views on people whose information behaviour has been in one way or another the core of our research area. The goal is to shed some light on various relationships between the different aspects of doers in INSU studies. The paper is inspired by Dervin's (1997) analysis of context where she identified among other themes the nature of subject by contrasting a `transcendental individual' with a `decentered subject', and Talja's (1997) presentation about constituting `information' and `user' from the discourse analytic viewpoint as opposed to the cognitive viewpoint. Instead of the metatheoretical approach applied by Dervin and Talja, a more concrete approach is valid in the present analysis where no direct arguments for or against the underlying metatheories are itemised. The focus is on doers in INSU studies leaving other, even closely-related concepts (i.e., information, information seeking, knowledge etc.), outside the scope of the paper.

Date

22. 3.2002 9:55:52

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Footnote

Rez. in: JASIST 54(2003) no.7, S.695-697 (R. Savolainen): "Donald O. Case has written an ambitious book to create an overall picture of the major approaches to information needs and seeking (INS) studies. The aim to write an extensive review is reflected in the list of references containing about 700 items. The high ambitions are explained an p. 14, where Case states that he is aiming at a multidisciplinary understanding of the concept of information seeking. In the Preface, the author characterizes his book as an introduction to the topic for students at the graduate level, as well as as a review and handbook for scholars engagged in information behavior research. In my view, Looking for Information is particularly welcome as an academic textbook because the field of INS studies suffers from the lack of monographs. Along with the continuous growth of the number of journal articles and conference papers, there is a genuine need for a book that picks up the numerous pieces and puts them together. The use of the study as a textbook is facilitated by clearly delineated sections an major themes and the wealth of concrete examples of information seeking in everyday contexts. The book is lucidly written and it is accessible to novice readers, too. At first glance, the idea of providing a comprehensive review of INS studies may seem a mission impossible because the current number of articles, papers, and other contributions in this field is nearing the 10,000 range (p. 224). Donald Case is not alone in the task of coming to grips with an increasing number of studies; similar problems have been faced by those writing INS-related chapters for the Annual Review of Information Science and Technology (ARIST). Case has solved the problem of "too many publications to be reviewed" by concentrating an the INS literature published during the last two decades. Secondly, studies an library use and information retrieval are discussed only to a limited extent. In addition, Case is highly selective as to studies focusing an the use of specific sources and channels such as WWW. These delineations are reasonable, even though they beg some questions. First, how should one draw the line between studies an information seeking and information retrieval? Case does not discuss this question in greater detail, although in recent years, the overlapping areas of information seeking and retrieval studies have been broadened, along with the growing importance of WWW in information seeking/retrieval. Secondly, how can one define the concept of information searching (or, more specifically, Internet or Web searching) in relation to information seeking and information retrieval? In the field of Web searching studies, there is an increasing number of contributions that are of direct relevance to information-seeking studies. Clearly, the advent of the Internet, particularly, the Web, has blurred the previous lines between INS and IR literature, making them less clear cut. The book consists of five main sections, and comprises 13 chapters. There is an Appendix serving the needs of an INS textbook (questions for discussion and application). The structure of the book is meticulously planned and, as a whole, it offers a sufficiently balanced contribution to theoretical, methodological, and empirical issues of INS. The title, Looking for Information: A Survey of Research an Information Seeking, Needs, and Behavior aptly describes the main substance of the book. . . . It is easy to agree with Case about the significance of the problem of specialization and fragmentation. This problem seems to be concomitant with the broadening field of INS research. In itself, Case's book can be interpreted as a struggle against this fragmentation. His book suggests that this struggle is not hopeless and that it is still possible to draw an overall picture of the evolving research field. The major pieces of the puzzle were found and the book will provide a useful overview of INS studies for many years."

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Abstract

The study analyses how students' growing understanding of the topic and search experience were related to their choice of search tactics and terms while preparing a research proposal for a small empirical study. In addition to that, the findings of the study are used to test Vakkari's (2001) theory of task-based IR. The research subjects were 22 students of psychology attending a seminar for preparing the proposal. They made a search for their task in PsychINFO database at the beginning and end of the seminar. Data were collected in several ways. A pre- and post-search interview was conducted in both sessions. The students were asked to think aloud in the sessions. This was recorded as were the transaction logs. The results show that search experience was slightly related to the change of facets. Although the students' vocabulary of the topic grew generating an increased use of specific terms between the sessions, their use of search tactics and operators remained fairly constant. There was no correlation between the terms and tactics used and the total number of useful references found. By comparing these results with the findings of relevant earlier studies the conclusion was drawn that domain knowledge has an impact on searching assuming that users have a sufficient command of the system used. This implies that the tested theory of task-based IR is valid on condition that the searchers are experienced. It is suggested that the theory should be enriched by including search experience in its scope.

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Abstract

This article reports on a longitudinal analysis of query logs of a web-based case library system during an 8-year period (from 2005 to 2012). The analysis studies 3 different information-seeking approaches: keyword searching, browsing, and case-based reasoning (CBR) searching provided by the system by examining the query logs that stretch over 8 years. The longitudinal dimension of this study offers unique possibilities to see how users used the 3 different approaches over time. Various user information-seeking patterns and trends are identified through the query usage pattern analysis and session analysis. The study identified different user groups and found that a majority of the users tend to stick to their favorite information-seeking approach to meet their immediate information needs and do not seem to care whether alternative search options will offer greater benefits. The study also found that return users used CBR searching much more frequently than 1-time users and tend to use more query terms to look for information than 1-time users.

Theme

Case Based Reasoning

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Abstract

The 4th edition of this popular and well-cited text is now co-authored, and includes significant changes from earlier texts. Presenting a comprehensive review of over a century of research on information behavior (IB), this book is intended for students in information studies and disciplines interested in research on information activities. The initial two chapters introduce IB as a multi-disciplinary topic, the 3rd provides a brief history of research on information seeking. Chapter four discusses what is meant by the terms "information" and "knowledge. "Chapter five discusses "information needs," and how they are addressed. The 6th chapter identifies many related concepts. Twelve models of information behavior (expanded from earlier editions) are illustrated in chapter seven. Chapter eight reviews various paradigms and theories informing IB research. Chapter nine examines research methods invoked in IB studies and a discussion of qualitative and mixed approaches. The 10th chapter gives examples of IB studies by context. The final chapter looks at strengths and weaknesses, recent trends, and future development.

Editor

Case, D.O. u. Lisa M. Given

Series

Studies in information

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Abstract

Recent studies show that humans engage in multitasking behaviors as they seek and search information retrieval (IR) systems for information on more than one topic at the same time. For example, a Web search session by a single user may consist of searching on single topics or multitasking. Findings are presented from four separate studies of the prevalence of multitasking information seeking and searching by Web, IR system, and library users. Incidence of multitasking identified in the four different studies included: (1) users of the Excite Web search engine who completed a survey form, (2) Excite Web search engine users filtered from an Excite transaction log from 20 December 1999, (3) mediated on-line databases searches, and (4) academic library users. Findings include: (1) multitasking information seeking and searching is a common human behavior, (2) users may conduct information seeking and searching on related or unrelated topics, (3) Web or IR multitasking search sessions are longer than single topic sessions, (4) mean number of topics per Web search ranged of 1 to more than 10 topics with a mean of 2.11 topic changes per search session, and (4) many Web search topic changes were from hobbies to shopping and vice versa. A more complex model of human seeking and searching levels that incorporates multitasking information behaviors is presented, and a theoretical framework for human information coordinating behavior (HICB) is proposed. Multitasking information seeking and searching is developing as major research area that draws together IR and information seeking studies toward a focus on IR within the context of human information behavior. Implications for models of information seeking and searching, IR/Web systems design, and further research are discussed.

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Abstract

This article reports on a qualitative study exploring: (1) strategies and behaviors of public library users during interaction with an OPAC; and (2) users' confidence in finding needed information on-line. Questionnaires, interviews, and observations were employed to gather data from 32 public library users. the results found search behaviors, confidence, and other feelings varied, based on 3 types of searches: unknown-item searches; area searches; and known-item searches. Term generation was the most important factor in unknown-item search strategies. Speed and convenience palyed a role in area searches, and simplicity characterized known-item searches. Of the 3 types, unknown-item searchers experienced the most frustration and doubt; known-item searchers the most disappointment; and area searchers the most confidence and contentment. Knowledge of these differences may prove helpful for librarians and interface designers

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Content

Key Features - Importantly, the book enables readers to develop strategies which will continue to be useful despite the rapidly-evolving state of the Internet and Internet technologies - it is not about technological `tricks'. - Enables readers to be aware of and compensate for bias and errors which are ubiquitous an the Internet. - Provides contemporary information an the deficiencies in web skills of novice users as well as practical techniques for teaching such users. The Authors Dr Alison Stacey works at the Learning Resource Centre, Cambridge Regional College. Dr Adrian Stacey, formerly based at Cambridge University, is a software programmer. Readership The book is aimed at a wide range of librarians and other information professionals who need to retrieve information from the Internet efficiently, to evaluate their confidence in the information they retrieve and/or to train others to use the Internet. It is primarily aimed at intermediate to advanced users of the Internet. Contents Fundamentals of information retrieval from the Internet - why learn web searching technique; types of information requests; patterns for information retrieval; leveraging the technology: Search term choice: pinpointing information an the web - why choose queries carefully; making search terms work together; how to pick search terms; finding the 'unfindable': Blas an the Internet - importance of bias; sources of bias; usergenerated bias: selecting information with which you already agree; assessing and compensating for bias; case studies: Query reformulation and longer term strategies - how to interact with your search engine; foraging for information; long term information retrieval: using the Internet to find trends; automating searches: how to make your machine do your work: Assessing the quality of results- how to assess and ensure quality: The novice user and teaching internet skills - novice users and their problems with the web; case study: research in a college library; interpreting 'second hand' web information.

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Abstract

Multitasking is the human ability to handle the demands of multiple tasks. Multitasking behavior involves the ordering of multiple tasks and switching between tasks. People often multitask when using information retrieval (IR) technologies as they seek information on more than one information problem over single or multiple search episodes. However, limited studies have examined how people order their information problems, especially during their Web search engine interaction. The aim of our exploratory study was to investigate assigned information problem ordering by forty (40) study participants engaged in Web search. Findings suggest that assigned information problem ordering was influenced by the following factors, including personal interest, problem knowledge, perceived level of information available on the Web, ease of finding information, level of importance and seeking information on information problems in order from general to specific. Personal interest and problem knowledge were the major factors during assigned information problem ordering. Implications of the findings and further research are discussed. The relationship between information problem ordering and gratification theory is an important area for further exploration.

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Abstract

Search engine users typically engage in multiquery sessions in their quest to fulfill their information needs. Despite a plethora of research findings suggesting that a significant group of users look for information within a specific geographical scope, existing reformulation studies lack a focused analysis of how users reformulate geographic queries. This study comprehensively investigates the ways in which users reformulate such needs in an attempt to fill this gap in the literature. Reformulated sessions were sampled from a query log of a major search engine to extract 2,400 entries that were manually inspected to filter geo sessions. This filter identified 471 search sessions that included geographical intent, and these sessions were analyzed quantitatively and qualitatively. The results revealed that one in five of the users who reformulated their queries were looking for geographically related information. They reformulated their queries by changing the content of the query rather than the structure. Users were not following a unified sequence of modifications and instead performed a single reformulation action. However, in some cases it was possible to anticipate their next move. A number of tasks in geo modifications were identified, including standard, multi-needs, multi-places, and hybrid approaches. The research concludes that it is important to specialize query reformulation studies to focus on particular query types rather than generically analyzing them, as it is apparent that geographic queries have their special reformulation characteristics.

Date

26. 1.2014 18:48:22

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Abstract

Previous studies have examined various aspects of user behavior on the Web, including general information-seeking patterns, search engine use, and revisitation habits. Little research has been conducted to study how users navigate and interact with their Web browser across different information-seeking tasks. We have conducted a field study of 21 participants, in which we logged detailed Web usage and asked participants to provide task categorizations of their Web usage based on the following categories: Fact Finding, Information Gathering, Browsing, and Transactions. We used implicit measures logged during each task session to provide usage measures such as dwell time, number of pages viewed, and the use of specific browser navigation mechanisms. We also report on differences in how participants interacted with their Web browser across the range of information-seeking tasks. Within each type of task, we found several distinguishing characteristics. In particular, Information Gathering tasks were the most complex; participants spent more time completing this task, viewed more pages, and used the Web browser functions most heavily during this task. The results of this analysis have been used to provide implications for future support of information seeking on the Web as well as direction for future research in this area.

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Abstract

Purpose - This paper aims to report findings from an exploratory study investigating the web interactions and technoliteracy of children in the early childhood years. Previous research has studied aspects of older children's technoliteracy and web searching; however, few studies have analyzed web search data from children younger than six years of age. Design/methodology/approach - The study explored the Google web searching and technoliteracy of young children who are enrolled in a "preparatory classroom" or kindergarten (the year before young children begin compulsory schooling in Queensland, Australia). Young children were video- and audio-taped while conducting Google web searches in the classroom. The data were qualitatively analysed to understand the young children's web search behaviour. Findings - The findings show that young children engage in complex web searches, including keyword searching and browsing, query formulation and reformulation, relevance judgments, successive searches, information multitasking and collaborative behaviours. The study results provide significant initial insights into young children's web searching and technoliteracy. Practical implications - The use of web search engines by young children is an important research area with implications for educators and web technologies developers. Originality/value - This is the first study of young children's interaction with a web search engine.

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Abstract

Previous empirical studies of searcher behaviour have drawn attention to a wide variety of factors that affect performance; for instance, the display of retrieved results can alter search strategies (Allen 1991, 1994), the information need type influences search behaviour, (Elkerton et al 1984, Marchionini 1995); while the task complexity, reflected in the information need can affect user's search behaviour (Large et al 1994). Furthermore, information source selection (Bassilli 1977), and the user's model of the system and domain impact on the search process (Michel 1994); while motivation (Solomon 1993, Jacobsen et al 1992) and the importance of the information need (Wendt 1969) also influence search duration and the effort a user will employ. Rouse and Rouse (1984) in a review of empirical studies, summarise a wide variety of variables that can effect searching behaviour, including payoff, costs of searching, resource available, amount of information sought, characteristics of the data and conflicts between documents. It appears that user behaviour is inconsistent in the search strategies adopted even for the same search need and system (Davidson 1977, Iivonen 1995). Theories of searcher behaviour have been proposed that provide explanations of aspects of end-user behaviour, such as the evolution of the user's information need and the problems of articulating a query, [Bates (1979, 1989), Markey and Atherton 1978], effective search strategies in browsing and goal directed searches [Marchionini 1995, Belkin (1987, 1993)], the linguistic problem of matching search terms with indexing terms or content of target documents through an expert intermediary (Ingwersen 1982) or cognitive aspects of IR (Kulthau 1984, Ingwersen 1996).

Date

22. 3.2002 9:54:13

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Abstract

This study grew out of a need for better research based understanding of information seeking and use in a specific context. Several researchers in library and information studies (LIS) pointed out the predominance of research on information needs and information seeking and expressed a need for the study of information use (i.a. Kuhlthau 1993; Vakkari 1997; Wilson 1981). The role of context for information seeking behaviour has been stressed (i.a. Dervin 1997; Wilson 1981, 1994). The complex process of information seeking and use in learning contexts needs further exploration, according to i.a. Kuhlthau (1993). My research project investigated how students used information and what they learnt from the information they retrieved and used for an assignment. The aim of the project was to study information seeking through an explorative investigation of the interaction between information seeking and use and learning outcomes.

Date

22. 3.2002 9:53:10

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Abstract

Purpose - This is part II of on-going research, the purpose being to establish a creative information-seeking model. Design/methodology/approach - Two studies were conducted to examine the subjects' creative information seeking behaviours and the extent to which they exhibited the proposed stages in creative information seeking when accomplishing a directed and an open-ended information-seeking task respectively. Findings - Findings seemed to indicate that all the subjects underwent the proposed stages although they seemed to embrace characteristics of these stages in varying degrees. Findings also showed that if subjects performed the proposed stages more iteratively or non-sequentially, then a greater amount of creativity was needed to accomplish the information-seeking task. Originality/value - The paper offers a discussion on the relationships between creativity, complexity of tasks, and levels of expertise in domain knowledge.

Date

23.12.2007 12:22:16

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Abstract

This article reviews studies, conducted between 1995 and 2000, on Web search behavior. These studies reported on children as well as on adults. Most of the studies on children described their interaction with the Web. Research on adult searchers focused on describing search patterns, and many studies investigated effects of selected factors on search behavior, including information organization and presentation, type of search task, Web experience, cognitive abilities, and affective states. What distinguishes the research on adult searchers is the use of multiple data-gathering methods. The research on Web search behavior reflects researchers' commitment to examine users in their information environment and exhibits rigor in design and data analysis. However, many studies lack external validity. Implications of this body of research are discussed.

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Abstract

Over the past decade, the volume of information available digitally over the Internet has grown enormously. Technical developments in the area of search, such as Google's Page Rank algorithm, have proved so good at serving relevant results that Internet search has become integrated into daily human activity. One can endlessly explore topics of interest simply by querying and reading through the resulting links. Yet, although search engines are well known for providing relevant results based on users' queries, users do not always receive the results they are looking for. Google's Director of Research describes clickstream evidence of frustrated users repeatedly reformulating queries and searching through page after page of results. Given the general quality of search engine results, one must consider the possibility that the frustrated user's query is not effective; that is, it does not describe the essence of the user's interest. Indeed, extensive research into human search behavior has found that humans are not very effective at formulating good search queries that describe what they are interested in. Ideally, the user should simply point to a portion of text that sparked the user's interest, and a system should automatically formulate a search query that captures the essence of the text. In this paper, we describe an implemented system that provides this capability. We first describe how our work differs from existing work in automatic query formulation, and propose a new method for improved quantification of the relevance of candidate search terms drawn from input text using phrase-level analysis. We then propose an implementable method designed to provide relevant queries based on a user's text input. We demonstrate the quality of our results and performance of our system through experimental studies. Our results demonstrate that our system produces relevant search terms with roughly two-thirds precision and recall compared to search terms selected by experts, and that typical users find significantly more relevant results (31% more relevant) more quickly (64% faster) using our system than self-formulated search queries. Further, we show that our implementation can scale to request loads of up to 10 requests per second within current online responsiveness expectations (<2-second response times at the highest loads tested).

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Date

25.12.1998 19:22:31

Footnote

Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems

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Editor

Case, D.O.