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Aghemo, A.: ¬Il reference librarian nel contesto multimediale (1998)
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- Abstract
- Discusses the specialised knowledge and training which the multimedia reference librarian needs in order to provide a satisfactory oersonalised assistance service to online and CD-ROM users. Multimedia products combine electronic text, graphic art, animation and video for user interaction from a workstation. Thus the librarian should not only by familiar with search engines and websites, but also understand computer start-up procedures, passwords, keyboards, software and basic maintenance, data security matters and copyright. Explains the 4 distinct levels of librarian help in query-solving
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Bolzoni, D.; Santoro, M.: Percorsi bibliografici (1996)
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- Abstract
- Describes a proposed system for helping public library users, in praticular students, in their document searches. The system would directly involve users in compiling cards that indictae the various library sources (encyclopedias, books, newspapers, magazines, etc.) from which they retrieved bibliographic data. These cards would then be used to create a search path catalogue having 2 sections: general research topics; and keywords. Subsequently the librarian would form a database from this information. Such a system would not only benefit other researchers but also help the library to plan acquisition and rationalise its document arrangements. The scheme won 3rd prize in an open competition designated 'La biblioteca desiderata' (The kind of library we want), promoted jointly by the Milan Province Cultural Office and Biblioteche Oggi
- Footnote
- Übers. des Titels: Bibliographic search patterns
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Revelli, C.: ¬Le informazioni in biblioteca (1997)
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- Abstract
- Examines international library journal articles on the theme of current developments in library reference services. Some aspects discussed include: customer service implications for reference practice; countering information overload the role of the librarian; improving the quality of telephone reference services; information resources and democracy; students and the information search process; ethnicity and information seeking; building local history collections through guided autobiography; the vertical file retain or discard?
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Solimine, G.: Qualita totale e qualita del colloquio (1993)
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- Abstract
- Attempts to apply the most recent theories about company wide quality control to public library reference services, and in particular to librarian user interaction during the reference interview. Elements of the interaction that directly affect the quality of the service include the librarian's ability to listen, understand the user's real requirement, and offer the most precise and apt solution to the query. There are also indirect quality factors such as the range of information sources available, the librarian's query solving routine and his educational level, and familiarity with sources and search methods. Looks at the possible outcomes of the reference interview, and how user needs are satisfied
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Aghemo, A.: Anche l'arte ha sue regole : e possibile anche per il bibliotecario del servizio d'informazione fondare la sua attivita su un 'codice' certo? (1993)
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- Date
- 6. 4.1996 13:22:31
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Aghemo, A.: Come valutare il servizio di informazione (1993)
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- Date
- 6. 4.1996 13:22:31
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Aghemo, A.: Etica professionale e servizio di informazione (1993)
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- Date
- 6. 4.1996 13:22:31
