-
Ackerson, L.G.: Basing reference service on scientific communication : towards a more effective model for science graduate students (1996)
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- Abstract
- Outlines a proposed reference model to promote more effective interaction between reference librarians and graduate students. Drawing on sociological studies of scientific communities, the model uses a sequential set of search strategies to enable students to conduct a thourough literature review and identify significant research. The aim of the model is to enable librarians to play a genuine role in the education and socialization of future scientists. Steps involved in the model consist of: searching subject indexes; identifying review articles; searching for ancestors (also known as footnote tracing) and using lists of references from relevant publications to find earlier research studies; searching for descendants (citation searching using citation indexes such as ISI's Science Citation Index); identifying key documents; and current awareness
-
Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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- Abstract
- Reports a survey of all academic members of the Association of Research Libraries in the 4th quarter of 1997 which examined how academic libraries incorporate electronic information sources into their reference activities and the effects on libraries services. There was a response rate of 68 per cent, Compares results surveys carried out in 1991 and 1994. The survey covered: numbers of computers access options (intermediary, end user online, CD-ROM locally loaded databases or those accessible through the library catalogue and the Internet. There is a trend away from print resources, particularly indexing and abstracting materials, and away from CD-ROM LANs and local loading of databases towards remote online resources
- Source
- Online. 22(1998) no.4, S.22-28
-
Tenopir, C.: Integrating electronic reference (1995)
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- Abstract
- Reports on a survey of ARL (Ass. of Research Libraries) members in the USA in 1994, which sought to find out the electronic reference services that are offered by these libraries and how the services affect reference staff, the expectations of users, and user instruction. The services covered include CD-ROM, intermediary online searching, end user online (e.g. FirstSearch), tape loaded databases and user access to the Internet, including electronic mail facilities. Highlights the additional workload the provision of these services involves, and the sometimes unrealistic expectations of users especially with regard to Internet resources
- Date
- 25.11.1995 19:22:01
-
Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998)
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- Abstract
- Reports results of an e-mail questionnaire survey of 161 UK local authorities to determine their use of the WWW for the dissemination of information. Identifies the resons for its adoption, the benefits and disadvantages and the types of information being disseminated by this means. All the Web sites were observed and assessed for relevance and quality and 4 local authorities were used as case studies
- Date
- 10. 1.1999 17:22:49
-
Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Abstract
- The Brandeis University main library, Waltham, MA, reference service scored highly on the Wisconsin-Ohio Reference Evaluation Programme (WOREP). Reports on a site visit to Brandeis carried out in 1996 to determine how its reference library performance differs from the perfromance of the typical academic reference deparrtment in the areas covered by the WOREP data. Findings indicate that intensive use of electronic resources, a good reference collection, good architecture, administrative support and adequate time provided by the consultation model contributed to service quality
- Source
- Journal of academic librarianship. 22(1996) no.6, S.423-429
-
Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Abstract
- Reports on the current state of reference services supplied by the WWW and describes: the main features of WWW based reference services; several models of handling requests; and the impact of these services on traditional reference services. Based upon anecdotal information, concludes that, to date, Web based reference services have had little impact upon traditional reference services
- Date
- 17. 7.1998 22:10:42
-
Staley, L.: E-mail reference : experiences at City University (1998)
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- Abstract
- City University Library, Washington, provides an electronic mail reference facility for isolated and remote users. City University students can send reference questions by e-mail at any time of day. Notes the disadvantages of the service, including lack of non verbal clues and reliance on the written word to replace the reference interview. Reports briefly on 2 years of experience with the service
- Date
- 22. 2.1999 17:57:23
-
Smet, E. de: Evaluation of a computerised community information system through transaction analysis and user survey (1995)
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- Abstract
- Reports on the results of a transaction analysis and user survey, evaluating a pilot system for computerized community information in a public library, based on the GDIS system (Gemeenschaps Informatie Documentair System). The non hierarchical and global approach to the integrated database proved to be useful for novice users. Out of many parameters only frequency of use correlates with retrieval success. The online questionnaire proved to be worthwhile although restricted in scope. The logbook transaction analysis yielded a rich amount of useful management information for the systems managers. The user survey yielded a rich set of data on which to perform statistical analyses according to social science practice, from which some interesting relations could be detected
- Date
- 23.10.1995 19:22:11
-
Havener, W.M.: Answering ready reference questions : print versus online (1990)
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- Abstract
- Reports the findings of an experiment designed to compare on-line data bases and equivalent printed versions in 1 area of reference services, the answering of ready reference questions. 68 reference librarians searched for answers to the same set of 12 questions using either print or on-line sources. Details of the questions are given. In the case of conceptual questions on-line proved faster than print, particularly for 2-concept questions, and the increased speed was not at the expense of accuracy. In the case of factual questions, print sources proved to be considerably faster than on-line. Suggests 2 guidelines: when bibliographic information is available in both print and on-line formats, on-line should be the tool of choice, particularly for multi-concept questions; simple factul questions can be answered more quickly using printed sources.
- Source
- Online. 14(1990) no.1, S.22-28
-
Pifalo, V.: ¬The impact of consumer health information provided by libraries : the Delaware experience (1997)
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- Abstract
- While consumer health libraries have proliferated in response to the changing health care environment and consumer demand, there is little documentation about the impact and value of providing consumer health information. Explores the issues of imapact and value in a retrospective study of consumers who received health information from the Delaware Academy of Medicine's Consumer Health Library during 1995. Reports results of a questionnaire survey of 270 adults that focused on whether the information influenced decisions, actions, anxiety levels, and patient provider communication and addressed the value of such library service in terms of likelihood of repeat use, recommendation to others, and willingness to pay. Results, based on a return rate of 86,7%, identified effects of library supplied consumer health information that extend beyond the anticipated acquisition of knowledge to specific actions and effects on anxiety
- Source
- Bulletin of the Medical Library Association. 85(1997) no.1, S.16-22
-
Hewett, S.: ¬The future for mediated online search services in an academic institution : a case study (1997)
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- Abstract
- Points to the trends in libraries and information services to shift away from the use of long established online hosts (such as DIALOG and STN) towards the use of CD-ROMs and direct access services, such as BIDS, Janet and CHEST, Illustrates the trend with statistics of host based MEDLINE searches conducted at the Barnes Library, Birmingham University; which show a decline from 526 searches in 1991/92 to 22 searches in 1995/96. Describes the process undertaken within the Information Services, Birminghampton University, to define a policy for the possible continuation of their mediated online searching service. Reports results of a questionnaire survey of other UK higher education institutions which confirmed their own feelings that the provision of such services was in decline, due largely to the shift towards end user access. With the increasing availability of nationally site licensed databases and locally available CD-ROMs, it is likely the researchers will ignore other commercial information services
-
Quint, B.: Round the clock, round the world : delivering quality affordable data 24 hours a day will take us into the future (1998)
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- Abstract
- Reports on the Southern California Online Users Group annual workshop, which broke all previous attendance records. The topic was 'Radical redesign of reference and research', and common threads among speakers included the need for a new reference/research model that will scale with future needs, and the now common standard of round the clock service availability. Print could become a secondary medium to digital data, primarily delivered over the Internet, and that information vendors be forced to change pricing structures. Librarians from public, corporate, and academic sectors have begun building Web sites around links to their own data and to other quality sites as a means of providing 24 hour services. Vendors might consider creating new price comparison services, or offering proce guarantees, to compete with this new phenomenon
- Date
- 22. 2.1999 18:08:25
-
Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998)
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- Abstract
- Reports results of a naturalistic study to examine the role of non verbal communication in academic libraries. Library users with information needs face the choice of trying to find the solution themselves or asking a librarian for assistance. This decision to approach or not approach a librarian and engage in interaction was studied through use of Mehrabian's immediacy metaphor. It was hypothesized that the non verbal behaviour of the librarian is related to the user's decision to approach. Data were collected through observation and interviews from 2 academic libraries: 1 college and 1 university. The investigator observed reference interactions for 37 hours, interviewing 155 users who approached 34 librarian volunteers during this observation period. Content analysis of data resulted in the identification of 5 categories indicated by users to have been critical in their choice to approach one librarian over another: initiation; availability; familiarity; proximity; and gender. Non verbal behaviours important in users' perceptions of approachability were identified. Eye contact was the most frequently mentioned behaviour that signalled to the user that the librarian was approachable
- Date
- 22. 2.1999 19:39:57
-
John, N.R.; Valauskas, E.J.: ¬The Internet initiative : libraries providing Internet services and how they plan, pay and manage (1995)
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- Abstract
- Presents 18 reports describing ways in which specific libraries applied the Internet to local community information services in the USA. Applications range from the immense electronic matrix of Stanford University to 1 telephone libraries in rural New York State. Reports are illustrated and include hardware, software, and connectivity data as well as managerial, financial, social, legal and staff issues
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Brunskill, K.: CASIAS services : a critical evaluation of the functionality, costs, impact and value (1996)
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- Abstract
- Reports on a British Library Research and Innovation Centre supported examination of Current Awareness Services combined with Individual Article Supply (CASIAS). Reports 2 surveys of the academic research community at Aston University, UK, which: provided data about the usage levels of locally available services, and information about users' attitudes to, and use of, services, their reactions and resistance to CASIAS services in general, their general patterns of literature use, and their ideal services. Discusses the implications of their provision for both libraries and service providers
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Ounanian, L.A.: ¬The '¬Infomerger' : a reference service delivery model (1996)
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- Abstract
- Reports on the 'Infomerger' project, undertaken at Horn Library, Babson College, Mass., to solve the problem of library users being confused about the functions of the reference desk and the circulation desk. A library staff brainstorming session led to the decision to combine the functions of both the reference desk and the circulation sedk into a staffed, reference point, called the Information Desk (InfoDesk); and a self service counter, called the Information Kiosk. This development was inspired by a similar initiative at Brandeis University, Boston, Mass., and reported in Journal of academic librarianship 18(1992) no.5, S.276-280. Reports on experiences of the actual running of the InfoDesk noting some of the minor teething problems encountered. The role of the Lotus Notes databases in the support of the service ir reported along with the need for finance to install the required multitasking workstations and physical changes to the library building. Reports some of the reactions of the library staff to the success of the InfoMerger. Summarizes results of user feedback from the point of service surveys and the most requested materials at the reference desk
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Rettig, J.: Academic reference service astride a fault line (1993)
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- Abstract
- Reports on a conference held at the Library Institutions Institute March 12-14, 1993 to develop a new model for academic reference services. examines the differing models currently being examined. Suggests elements of future reference work. Examines the effects of the changes and how to bring them about
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Stam, D.C.: What reference librarians need to know (1992)
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- Abstract
- Reports the results of unstructured interviews with 10 reference librarians in various types of libraries to discover what reference librarians need and want to know to carry out their jobs. The interviews covered: what skills and knowledge are important to reference work, how are these competencies developed, and what is the proper role of educational programmes in developing these abilities
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Right to information, democracy and role of public libraries (1992)
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- Abstract
- Reports proceedings of a national seminar on 'The right to information, democracy and the role of public libraries', organized by the Uttar Pradesh Library Ass., 13-15 June 92 at the Narendra Dev University of Agriculture and Technology, Kumarganj, Faizabad, India
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Tenopir, C.: Electronic reference options : tracking the changes (1995)
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- Abstract
- Reports the results of a 1994 survey of the academic library memebers of the Association of Research Libraries, USA, to discover what types of electronic reference services they offer and how these services affect reference librarians' jobs and user and staff training. This survey was a follow up to an earlier survey in 1991
