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Tenopir, C.: Reference services from RLG (1995) 0.07

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Abstract: Describes the variety of search services supporting library reference functions offered by the RLG in the USA. The best known of these is RLIN, the massive bibliographic database and related services originally developed for shared cataloguing. In the last few years RLG has added CitaDel, an online search system that provides access to indexing/abstracting databases; and Zephyr, a Z39.50 server that amkes the RLIN and CitaDel databases searchable through a library's online catalogue. RLG also offers document delivery connections, including Ariel and Internet based document delivery software, for a full complement of online reference support for academic and public libraries
Date: 25.11.1995 19:22:01

Tenopir, C.: Integrating electronic reference (1995) 0.07

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Abstract: Reports on a survey of ARL (Ass. of Research Libraries) members in the USA in 1994, which sought to find out the electronic reference services that are offered by these libraries and how the services affect reference staff, the expectations of users, and user instruction. The services covered include CD-ROM, intermediary online searching, end user online (e.g. FirstSearch), tape loaded databases and user access to the Internet, including electronic mail facilities. Highlights the additional workload the provision of these services involves, and the sometimes unrealistic expectations of users especially with regard to Internet resources
Date: 25.11.1995 19:22:01

Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998) 0.06

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Abstract: Reports a survey of all academic members of the Association of Research Libraries in the 4th quarter of 1997 which examined how academic libraries incorporate electronic information sources into their reference activities and the effects on libraries services. There was a response rate of 68 per cent, Compares results surveys carried out in 1991 and 1994. The survey covered: numbers of computers access options (intermediary, end user online, CD-ROM locally loaded databases or those accessible through the library catalogue and the Internet. There is a trend away from print resources, particularly indexing and abstracting materials, and away from CD-ROM LANs and local loading of databases towards remote online resources
Source: Online. 22(1998) no.4, S.22-28

Tenopir, C.; Neufang, R.: ¬The impact of electronic reference on reference librarians (1992) 0.05

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Tenopir, C.: Choices for electronic reference (1993) 0.04

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Abstract: Gives a brief account of the various kinds of reference sources available to libraries, from remote online sources to locally mountes databases to printed reference works. Also provides a short historical account of electronic reference sources. Sees a role for each medium in the library and gives broad guidelines for choosing to provide a variety of these media

Tenopir, C.; Neufang, R.: Electronic reference options : how they stack up in research libraries (1992) 0.04

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Source: Online. 16(1992) no.2, S.22-28

Tenopir, C.: Electronic reference options : tracking the changes (1995) 0.04

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Abstract: Reports the results of a 1994 survey of the academic library memebers of the Association of Research Libraries, USA, to discover what types of electronic reference services they offer and how these services affect reference librarians' jobs and user and staff training. This survey was a follow up to an earlier survey in 1991

Tenopir, C.: Plagued by our own successes (1998) 0.03

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Abstract: Reports on a survey of electronic reference sources and their impact on the work of reference librarians. Reference librarians in university libraries in the Association of Research Libraries (ARL) in the USA were asked to comment on how the library's use of such sources has changed over the past 2 to 3 years and how the work of reference staff has changed. The themes highlighted by the survey include changes in user instructions; the impact of technology; the rising expectations of users; and 'technostress'

Allard, S.; Levine, K.J.; Tenopir, C.: Design engineers and technical professionals at work : observing information usage in the workplace (2009) 0.00

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Date: 22. 3.2009 12:43:37

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