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  • × theme_ss:"Informationsdienstleistungen"
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  1. Gill, H.S.; Yates-Mercer, P.: ¬The dissemination of information by local authorities on the World Wide Web (1998) 0.03
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    Abstract
    Reports results of an e-mail questionnaire survey of 161 UK local authorities to determine their use of the WWW for the dissemination of information. Identifies the resons for its adoption, the benefits and disadvantages and the types of information being disseminated by this means. All the Web sites were observed and assessed for relevance and quality and 4 local authorities were used as case studies
    Date
    10. 1.1999 17:22:49
    Source
    Journal of information science. 24(1998) no.2, S.105-112
  2. Coles, C.: Information seeking behaviour of public library users : use and non-use of electronic media (1999) 0.03
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    Abstract
    This paper highlights some of the significant findings from author's PhD: "Factors affecting the end-use of electronic databases in public libraries." Public libraries have a wide range of different types of users who, unlike academic or special library users, are not necessarily information-trained (see Coles, 1998). Whereas the academic, special library user may have specific information needs that can be met by electronic sources, public library users do not necessarily have such specific information needs that can easily be identified and met. Most user surveys have tended to concentrate on the searching and retrieval aspect of information seeking behaviour, whereas this study's user survey focused more on how people perceived and related to Information and Communication Technologies (ICTs). It was not how people searched a particular electronic source, in this case CD-ROM, that was of prime interest but rather whether or not people actually used them at all and the reasons why people did or did not use electronic media. There were several reasons the study looked at CD-ROM specifically. Firstly, CD-ROM is a well established technology, most people should be familiar with CD-ROM/multimedia. Secondly, CD-ROM was, at the start of the study, the only open access electronic media widely available in public libraries. As well as examining why public library users chose to use electronic sources, the paper looks at the types of CD-ROM databases used both in the library and in general Also examined are what sort of searches users carried out. Where appropriate some of the problems inherent in studying end-users in public libraries and the difficulty in getting reliable data, are discussed. Several methods were used to collect the data. I wished to avoid limiting research to a small sample of library sites, the aim was to be as broad in scope as possible. There were two main groups of people 1 wished to look at: non-users as well as CD-ROM users
    Date
    22. 3.2002 8:51:28
    Form
    Elektronische Dokumente
    Source
    Exploring the contexts of information behaviour: Proceedings of the 2nd International Conference on Research in Information Needs, Seeking and Use in Different Contexts, 13-15 August 1998, Sheffield, UK. Ed. by D.K. Wilson u. D.K. Allen
  3. Rosen, J.; Dickstein, R.; Greenfield, L.: Using the World Wide Web at the reference desk (1998) 0.03
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    Source
    Encyclopedia of library and information science. Vol.63, [=Suppl.26]
  4. Theories of information behavior (2005) 0.03
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    BK
    05.38 / Neue elektronische Medien <Kommunikationswissenschaft>
    Classification
    05.38 / Neue elektronische Medien <Kommunikationswissenschaft>
    Content
    Inhalt: An Introduction to Metatheories, Theories, and Models (Marcia J. Bates) - What Methodology Does to Theory: Sense-Making Methodology as Exemplar (Brenda Dervin) Evolution in Information Behavior Modeling Wilson's Model (T.D. Wilson) - Affective Load (Diane Nahl) - Anomalous State of Knowledge (Nicholas J. Belkin) - Archival Intelligence (Elizabeth Yakel) - Bandura's Social Cognition (Makiko Miwa) - Berrypicking (Marcia J. Bates) - Big6 Skills for Information Literacy (Carrie A. Lowe and Michael B. Eisenberg) - Chang's Browsing (Chan-Ju L. Chang) - Chatman's Information Poverty (Julie Hersberger) - Chatman's Life in the Round (Crystal Fulton) - Cognitive Authority (Soo Young Rieh) - Cognitive Work Analysis (Raya Fidel and Annelise Mark Pejtersen) - Collective Action Dilemma (Marc Smith and Howard T. Weiser) - Communicative Action (Gerald Benoît) - Communities of Practice (Elisabeth Davies) - Cultural Models of Hall and Hofstede (Anita Komlodi) - Dervin's Sense-Making (Tonyia J. Tidline) - Diffusion Theory (Darian Lajoie-Paquette) - The Domain Analytic Approach to Scholars' Information Practices (Sanna Talja) - Ecological Theory of Human Information Behavior (Kirsty Williamson) - Elicitation as Micro-Level Information Seeking (Mei-Mei Wu) - Ellis's Model of InformationSeeking Behavior (David Ellis) - Everyday Life Information Seeking (Reijo Savolainen) - Face Threat (Lorri Mon) - Flow Theory (Charles Naumer) - General Model of the Information Seeking of Professionals (Gloria J. Leckie) - The Imposed Query (Melissa Gross) - Information Acquiringand-Sharing (Kevin Rioux) - Information Activities in Work Tasks (Katriina Byström) - Information Encountering (Sanda Erdelez) - Information Grounds (Karen E. Fisher) - Information Horizons (Diane H. Sonnenwald) - Information Intents (Ross J. Todd) - Information Interchange (Rita Marcella and Graeme Baxter) - Institutional Ethnography (Roz Stooke) - Integrative Framework for Information Seeking and Interactive Information Retrieval (Peter Ingwersen) - Interpretative Repertoires (Pamela J. McKenzie) - Krikelas's Model of Information Seeking (Jean Henefer and Crystal Fulton) - Kuhlthau's Information Search Process (Carol Collier Kuhlthau) - Library Anxiety (Patricia Katopol) - Monitoring and Blunting (Lynda M. Baker) - Motivational Factors for Interface Design (Carolyn Watters and Jack Duffy) - Network Gatekeeping (Karine Barzilai-Nahon) - Nonlinear Information Seeking (Allen Foster) - Optimal Foraging (JoAnn Jacoby) - Organizational Sense Making and Information Use (Anu Maclntosh-Murray) - The PAIN Hypothesis (Harry Bruce) -
    Perspectives on the Tasks in which Information Behaviors Are Embedded (Barbara M. Wildemuth and Anthony Hughes) - Phenomenography (Louise Limberg) - Practice of Everyday Life (Paulette Rothbauer) - Principle of Least Effort (Donald O. Case) - Professions and Occupational Identities (Olof Sundin and Jenny Hedman) - Radical Change (Eliza T. Dresang) - Reader Response Theory (Catherine Sheldrick Ross) - Rounding and Dissonant Grounds (Paul Solomon) - Serious Leisure (Jenna Hartel) - Small-World Network Exploration (Lennart Björneborn) - Nan Lin's Theory of Social Capital (Catherine A. Johnson) - The Social Constructionist Viewpoint on Information Practices (Kimmo Tuominen, Sanna Talja, and Reijo Savolainen) - Social Positioning (Lisa M. Given) - The Socio-Cognitive Theory of Users Situated in Specific Contexts and Domains (Birger Hjoerland) - Strength of Weak Ties (Christopher M. Dixon) - Symbolic Violence (Steven Joyce) - Taylor's Information Use Environments (Ruth A. Palmquist) - Taylor's Question-Negotiation (Phillip M. Edwards) - Transtheoretical Model of the Health Behavior Change (C. Nadine Wathen and Roma M. Harris) - Value Sensitive Design (Batya Friedman and Nathan G. Freier) - Vygotsky's Zone of Proximal Development (Lynne (E. E) McKechnie) - Web Information Behaviors of Organizational Workers (Brian Detlor) - Willingness to Return (Tammara Combs Turner and Joan C. Durrance) - Women's Ways of Knowing (Heidi Julien) - Work Task Information-Seeking and Retrieval Processes (Preben Hansen) - World Wide Web Information Seeking (Don Turnbull)
    Footnote
    Rez. in: Mitt. VÖB 59(2006) H.3, S.90-93 (O. Oberhauser): "What a marvellous book! [dies vorwegnehmend als Quintessenz der folgenden Rezension und auch für den englischsprachigen Verlag gedacht]. Den drei Herausgeberinnen, die an den Universitäten von Washington (Seattle, WA), Missouri (Columbia, MO) und Western Ontario (London, Kanada) lehren, ist das seltene Kunststück geglückt, einen Band zu erstellen, der nicht nur als mustergültige Einführung in die Thematik human information behaviour zu dienen vermag, sondern gleichzeitig auch als Nachschlagewerk zu den vielfältigen theoretischen Ansätzen innerhalb dieser bedeutenden Teildisziplin der Informationswissenschaft herangezogen werden kann. Wie sie selbst in der Danksagung feststellen, ist das Buch "a collaborative work of the information behavior community" (S. xvii), wobei die editorische Leistung vor allem darin lag, 85 Beitragende aus zehn Ländern zu koordinieren bzw. zur Abfassung von 72 Artikeln von jeweils ähnlicher Länge (bzw. Knappheit und Kürze), Gestaltung und Lesbarkeit zu veranlassen. Unter diesen 85 Beitragenden ist im übrigen alles versammelt, was in dieser Teildisziplin Rang und Namen hat, mit Ausnahme der leider bereits verstorbenen Soziologin Elfreda A. Chatman, einer der einflussreichsten Theoretikerinnen im Bereich des Informationsverhaltens, deren Andenken das Buch auch gewidmet ist.
    Im Gegensatz zur früher üblichen Praxis, Informationsverhalten auf die Aktivitäten der Informationssuche zu beschränken, folgt man heute Tom Wilsons Definition, wonach es sich dabei um "the totality of human behaviour in relation to sources and channels of information, including both active and passive information-seeking, and information use" handelt, bzw. jener von Karen Pettigrew [nunmehr Fisher] et al., "how people need, seek, give and use information in different contexts". Im Laufe der letzten Jahre, ja schon Jahrzehnte, hat sich dazu ein fast nicht mehr überschaubarer Bestand an Literatur angesammelt, der sich sowohl aus theoretischen bzw. theoretisierenden, als auch aus auch praktischen bzw. empirischen Arbeiten zusammensetzt. Einige wenige dieser theoretischen Ansätze haben weite Verbreitung gefunden, werden in Studiengängen der Informationswissenschaft gelehrt und tauchen in der laufend veröffentlichten Literatur immer wieder als Basis für empirische Untersuchungen oder modifizierende Weiterentwicklungen auf. Das Buch beginnt mit drei Grundsatzartikeln, die von herausragenden Vertretern des gegenständlichen Themenbereichs verfasst wurden. Im ersten und längsten dieser Beiträge, An Introduction to Metatheories, Theories and Models (S. 1-24), gibt Marcia J. Bates (Los Angeles, CA), zunächst eine wissenschaftstheoretische Einführung zu den drei im Titel genannten Begriffen, nicht ohne darauf hinzuweisen, dass der Großteil der theoretisierenden Ansätze in unserer Disziplin erst dem Modellstadium angehört. Am Beispiel des Principle of Least Effort zeigt sie, dass selbst für diesen am besten abgesicherten Befund der Forschung zum Informationsverhalten, keine ausreichende theoretische Begründung existiert. In der Folge versucht Bates, die in der Informationswissenschaft gängigen Metatheorien zu identifizieren und gelangt dabei zu der folgenden Kategorisierung, die auch als Bezugsrahmen für die Einordnung der zahlreichen in diesem Buch dargestellten Modelle dienen kann:
    1. historisch (die Gegenwart aus der Vergangheit heraus verstehen) 2. konstruktivistisch (Individuen konstruieren unter dem Einfluss ihres sozialen Kontexts das Verständnis ihrer Welten) 3. diskursanalytisch (Sprache konstituiert die Konstruktion der Identität und die Ausbildung von Bedeutungen) 4. philosophisch-analytisch (rigorose Analyse von Begriffen und Thesen) 5. kritische Theorie (Analyse versteckter Macht- und Herrschaftsmuster) 6. ethnographisch (Verständnis von Menschen durch Hineinversetzen in deren Kulturen) 7. sozialkognitiv (sowohl das Denken des Individuums als auch dessen sozialer bzw. fachlicher Umraum beeinflussen die Informationsnutzung) 8. kognitiv (Fokus auf das Denken der Individuen im Zusammenhang mit Suche, Auffindung und Nutzung von Information) 9. bibliometrisch (statistische Eigenschaften von Information) 10. physikalisch (Signalübertragung, Informationstheorie) 11. technisch (Informationsbedürfnisse durch immer bessere Systeme und Dienste erfüllen) 12. benutzerorientierte Gestaltung ("usability", Mensch-Maschine-Interaktion) 13. evolutionär (Anwendung von Ergebnissen von Biologie und Evolutionspsychologie auf informationsbezogene Phänomene). Bates Beitrag ist, wie stets, wohldurchdacht, didaktisch gut aufbereitet und in klarer Sprache abgefasst, sodass man ihn mit Freude und Gewinn liest. Zu letzterem trägt auch noch die umfangreiche Liste von Literaturangaben bei, mit der sich insbesondere die 13 genannten Metatheorien optimal weiterverfolgen lassen. . . .
    Zusammenfassend möchte ich folgende Behauptung wagen: Wer dieses Buch gründlich studiert (und natürlich auch die zahlreichen Literaturhinweise verfolgt), kennt mehr oder weniger alles, was es zum Themenbereich Informationsverhalten - als Teildisziplin der Informationswissenschaft - zu wissen gibt. Kann man über ein Buch noch etwas Besseres sagen? Und kann man voraussehen, welche neuen metatheoretischen Ansätze mit einer solchen Gesamtschau noch gefunden können und werden? In formaler Hinsicht bietet der Verlag Information Today mit dem vorliegenden Buch einen ansprechend gestalteten Hardcover-Band ohne größere Mängel und mit einem dem Gebotenen angemessenen Preis. Von dem fast 30 Seiten langen kombinierten Namens- und Sachregister könnten manche europäischen Verlage - die diesbezüglich eher auf Einsparung setzen oder wenig professionelle Register anbieten - lernen, wie man derlei macht. Als fehlend könnte man vielleicht einen Anhang mit den Kurzbiographien aller Beitragenden empfinden, doch mag es verständlich erscheinen, dass dies angesichts deren großer Zahl auf eine Vorstellung der drei Herausgeberinnen beschränkt wurde. Nicht gefallen hat mir der wenig konsistente Zitierstil bei den bibliographischen Angaben, einschließlich der Mode, beim Zitieren von Zeitschriftenaufsätzen vorgeblich redundante Heftangaben wegzulassen. Über die Exaltation der dritten Herausgeberin, ihrem Vornamen (auch auf dem Titelblatt!) noch den Klammerausdruck "(E. F.)" hinzuzufügen, sei rasch der Mantel des Schweigens gebreitet. In Summe daher, wie schon eingangs festgestellt wurde, ein vorzügliches und sehr empfehlenswertes Buch."
    Weitere Rez. in: JASIST 58(2007) no.2, S.303 (D.E. Agosto): "Due to the brevity of the entries, they serve more as introductions to a wide array of theories than as deep explorations of a select few. The individual entries are not as deep as those in more traditional reference volumes, such as The Encyclopedia of Library and Information Science (Drake, 2003) or The Annual Review of Information Science and Technology (ARIST) (Cronin, 2005), but the overall coverage is much broader. This volume is probably most useful to doctoral students who are looking for theoretical frameworks for nascent research projects or to more veteran researchers interested in an introductory overview of information behavior research, as those already familiar with this subfield also will probably already be familiar with most of the theories presented here. Since different authors have penned each of the various entries, the writing styles vary somewhat, but on the whole, this is a readable, pithy volume that does an excellent job of encapsulating this important area of information research."
    Imprint
    Medford, NJ : Information Today
    LCSH
    Information behavior
    Information retrieval ; Research
    Information resources
    Information science
    RSWK
    Information Retrieval / Informationsverhalten / Aufsatzsammlung
    Subject
    Information Retrieval / Informationsverhalten / Aufsatzsammlung
    Information behavior
    Information retrieval ; Research
    Information resources
    Information science
  5. Lankes, R.D.: New concepts in digital reference (2009) 0.03
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    Abstract
    Let us start with a simple scenario: a man asks a woman "how high is Mount Everest?" The woman replies "29,029 feet." Nothing could be simpler. Now let us suppose that rather than standing in a room, or sitting on a bus, the man is at his desk and the woman is 300 miles away with the conversation taking place using e-mail. Still simple? Certainly--it happens every day. So why all the bother about digital (virtual, electronic, chat, etc.) reference? If the man is a pilot flying over Mount Everest, the answer matters. If you are a lawyer going to court, the identity of the woman is very important. Also, if you ever want to find the answer again, how that transaction took place matters a lot. Digital reference is a deceptively simple concept on its face: "the incorporation of human expertise into the information system." This lecture seeks to explore the question of how human expertise is incorporated into a variety of information systems, from libraries, to digital libraries, to information retrieval engines, to knowledge bases. What we learn through this endeavor, begun primarily in the library context, is that the models, methods, standards, and experiments in digital reference have wide applicability. We also catch a glimpse of an unfolding future in which ubiquitous computing makes the identification, interaction, and capture of expertise increasingly important. It is a future that is much more complex than we had anticipated. It is a future in which documents and artifacts are less important than the contexts of their creation and use.
    LCSH
    Information retrieval
    RSWK
    Bibliothek / Virtueller Auskunftsdienst
    Series
    Synthesis lectures on information concepts, retrieval & services; 1
    Subject
    Bibliothek / Virtueller Auskunftsdienst
    Information retrieval
  6. Ellis, D.; Haugan, M.: Modelling the information seeking patterns of engineers and research scientists in an industrial environment (1997) 0.02
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    Abstract
    The study explores the role of information and information seeking in the Research and Development Department of an international oil and gas company. The information seeking patterns of engineers and research scientists at Statoil's Research Centre, in Trondheim, Norway were studied in relation to their research activities in different phases and types of project. The project phases were evaluation of alternative solutions; development and testing; and summary of experiences. The project types were incremental; radical; and fundamental. Eight major characteristics were identified in the patterns: surveying; chaining; monitoring; browsing; distinguishing; filtering; extracting and ending. The study analyses the requirements for different types of information in an environment where the need for internal and external resources are intertwined; it also compares features of the information seeking patterns of engineers and research scientists from this and previous studies. It was found that, although there were differences in the features of the information seeking patterns of the research scientists and engineers, the behavioural characteristics were similar; and the study identified identical or very similar categories of information seeking behaviour to those of previous studies of academic researchers.
  7. Reference and information services : an introduction (1995) 0.02
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    Classification
    All B 91 / Elektronische Publikationen
    a Angelsächsische Welt / All B 91 Elektronische Publikationen
    Content
    Enthält die Kapitel: BOPP, R.E.: History and varieties of reference services; SUTTON, E.D. u. L.D. HOLT: The reference interview; DALRYMPLE, P.D.: Bibliographic control, organization of information, and search strategies; KLUEGEL, K.M.: Introduction to electronic reference services; KLUEGEL, K.M.: Trends in electronic reference services: opportunities and challenges; WILSON, L.A.: Instruction as a reference service; WOODARD, B.S.: Reference staff training and development; ALLEN, B.: Evaluation of reference services; KIBBEE, J.Z.: Organization and management of reference and information services; KING, D.N. u. R.E. RUBIN: A philosophy of service; SUTTON, E.D., F.J. JACOBSON u. L.E. HOLT: Reference services for specific populations; SMITH, L.C.: Selection and evaluation of reference sources; MILLER, S.: Directories; STENSTROM, P.F.: Almanacs, yearbooks, and handbooks; BOPP, R.E.: Biographical sources; FAIRCHILD, C.A.: Dictionaries; JACOBSON, F.F.: Encyclopedias; COBB, D.A.: Geographical sources; PENKA, C.B. u. M. LANDIS: Bibliographies and library catalogs; SMITH, L.C.: Indexes and abstracts; BEKIARES, S.E. u. M. MALLORY: Government documents and statistics sources;
    LCSH
    Information services
    RSWK
    Bibliothek / Informationsvermittlung (GBV)
    Bibliothek / Auskunftsdienst (SWB)
    SBB
    All B 91 / Elektronische Publikationen
    a Angelsächsische Welt / All B 91 Elektronische Publikationen
    Subject
    Bibliothek / Informationsvermittlung (GBV)
    Bibliothek / Auskunftsdienst (SWB)
    Information services
  8. Joinson, A.; Banyard, P.: Psychological aspects of information seeking on the Internet (2002) 0.02
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    Abstract
    Two studies are presented that investigate information seeking behaviour on the Internet. In study one, soccer fans' information seeking on the World Wide Web is investigated. In study two, access rates to a cancer information Web site are analysed. It is tentatively argued that there is a tendency for people to access information more commonly avoided in "real life", although in the case of football fans, the tendency to "bask in reflected glory" remains when online, while cutting off reflected failure is minimised. Implications for understanding and researching psychological processes of Web browsing behaviour are discussed.
  9. Nicholas, D.: Assessing information needs : tools, techniques and concepts for the Internet age (2000) 0.02
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    Abstract
    This work tackles one of the fundamental problems of information management - how to get the right information to the right person at the right time. It provides a practical framework to enable information services to gather information from users in order to aid information system design, and to monitor the effectiveness of an information service. This new edition has been fully revised and now has increased coverage of the Internet. The Web raises many problems when it comes to meeting information needs - authority and overload, for example - and these problems make an effective information needs analysis even more crucial. There is a new methodology section on Web log analysis and focus group interviews. Practical advice is given concerning interview technique and an interview schedule is included.
    LCSH
    Information services
    RSWK
    Urheberrecht / Bibliothek (HBZ)
    Subject
    Information services
    Urheberrecht / Bibliothek (HBZ)
  10. Sloan, S.: ¬The Virtual Pathfinder : a World Wide Web guide to library research (1996) 0.02
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    Abstract
    The University of New Brunswick Libraries, Canada, has developed WWW based subject guides to the items in the libraries' collection which replaced paper publications known as pathfinders. The information guides students to sources of information on a given topic, giving locations of resources. Details the technologies used in designing Virtual Pathfinders and evaluates student and professional responses
  11. RLG databases now available on the World Wide Web (1997) 0.02
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    Abstract
    Early in 1997, the US Research Libraries Group (RLG) opened up a new searching option to its RLIN (Research Library Information Network) bibliographic databases, its CitaDel files, and the English Short Title Catalogue (ESTC). The RLG searching interface Eureka now makes all 3 of them available through WWW browsers, as well as through Zephyr, RLG's Z39.50 server
    Source
    Information management report. 1997, Jun, S.7-8
  12. Koutnik, C.: ¬The World Wide Web is here : is the end of printed reference sources near? (1997) 0.02
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    Abstract
    Although at first sight the WWW appears to have the potential for making printed reference sources obsolete, a systematic study of 104 reference questions, at the West Virginia Library Commission, demonstrated that, although the WWW is a powerful source of information, at the present time it is not a source that will answer a majority of reference questions. The WWW is strong in some categories of referenc equestions and weak in others. Time spent searching the WWW is another factor that must be taken into consideration by reference librarians. Concludes that it is not a wise decision to discard a reference book that will answer a question in 5 minutes when it will take 20 minutes to find the answer on the Web
  13. McCrea, R.: Evaluation of two library-based and one expert reference service on the Web (2004) 0.02
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    Abstract
    It has become increasingly common for libraries to provide a reference service which operates via e-mail or through online forms. This paper compares the performance of three digital reference services available on the World Wide Web, namely, AllExperts, Ask a Librarian, and Internet Public Library (a fourth service, Ask Bob, was included initially but eventually excluded). The online digital reference/"expert" services are generally very effective; most provide an answer within three days, and include suggestions for sources of further information. Although the general response rate from all the services was good, library-based services were found to be more trustworthy since they provided the answers together with the sources.
  14. Fox, C.J.: ¬The public library on the electronic frontier : starting a community online information system (1995) 0.02
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    Abstract
    Outlines the activities involved in developing a community on line information system and the not for profit organisation which was established to run it. The catalyst for the system was Rockford Public Library, Illinois and includes the mission statement, guiding principles, policy statements, standing committees and their goals and objectives during the first year of operation. Funding, staffing, users, and information providers are also discussed. The Sinnissippi Valley Information Network now provides the local community with access to the Internet, a wide range of state information such as property tax records, council minuates and library holdings, as well as WEB pages. The only area of disappointment has been the lack of interest by schools. Sets out 11 suggestions for those considering starting a similar venture
  15. Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008) 0.02
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    Date
    9. 2.2008 17:52:22
    Source
    Journal of the American Society for Information Science and Technology. 59(2008) no.4, S.577-590
  16. Billings, H.; Carver, I.E.; Racine, J.D.: Remote reference assistance for electronic information resources over networked workstations (1994) 0.02
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    Abstract
    Libraries and the information community have moved rapidly into an era of powerful networked scholarly workstations, large quantities of information accessible in electronic formats, and dispersed information sources connected to regional and national networks. This rich diversity poses new challenges for the provision of appropriate reference services. The University of Texas at Austin General Libraries successfully implemented and tested a prototype solution to the problem of providing reference assistance to scholars who are accessing networked information resources and who are at locations remote from expert librarians. Librarians were able to intervene directly in information access and retrieval sessions, remotely assisting the user during the real-time, online process. The testbed for the project was a CD-ROM network delivering US government information to DOS workstations via Ethernets connected to a routed TCP/IP wide-area network and utilizing off-the-shelf remote control software. Although problems with existing technology were discovered, this mode of providing reference assistance is a valid model for future services
  17. Reference and information services : an introduction (2001) 0.01
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    LCSH
    Information services
    RSWK
    Bibliothek / Informationsvermittlung (GBV)
    Bibliothek / Auskunftsdienst (SWB)
    Series
    Library & information science text series
    Subject
    Bibliothek / Informationsvermittlung (GBV)
    Bibliothek / Auskunftsdienst (SWB)
    Information services
  18. Brandorff, G.: AI@din weiß alles : Drei Jahre erfolgreicher Informationsdienst der niederländischen Bibliotheken (2005) 0.01
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    Abstract
    AI@din, das Informationssystem der niederländischen Bibliotheken, sorgt dafür, dass Wissbegierige auf - fast -alle Fragen eine Antwort bekommen. Landesweite Werbekampagnen, auch im Fernsehen, haben das Angebot, rasch bekanntgemacht. AI@din ist ein Erfolg - trotzdem haben die niederländischen Kollegen ein Problem: Der elektronische Informationsservice wird von den allermeisten Benutzern nicht mit der Bibliothek in Verbindung gebracht. Günter Brandorff, der seit langem in den Niederlanden lebt, beschreibt die wichtigsten Aspekte des vorbildlichen Informationssystems im Nachbarland.
  19. Lamb, R.; King, J.L.; Kling, R.: Informational environments : organizational contexts of online information use (2003) 0.01
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    Abstract
    In this issue we begin with Lamb, King and Kling who are interested in the effect of the industry environment on information gathering practices, particularly those involving information and communication technologies like online searching. They studied use of online services in 26 widely differing California firms operating in law, real estate, or biotechnology over a 17 month period. Data was gathered through semi-structured on-site interviews. Five influences on online usage were identified: interaction with regulatory agencies; demonstration of competence to clients; client expectations for timely, cost effective information; the possibility of shifting information responsibilities outside the organization; and the existence of industry wide infrastructures as information sources. The institutional and technical environment of a firm consistently circumscribes the domain in which choices of online resources are made by its employees. Firms the operate in highly technical and institutional environments have more incentive to gather information than do those in low tech unregulated industries.
    Date
    5. 7.2006 18:43:22
    Source
    Journal of the American Society for Information Science and technology. 54(2003) no.2, S.97-114
  20. Cohen, S.; Fereira, J.; Horne, A.; Kibbee, B.; Mistlebauer, H.; Smith, A.: MyLibrary : personalized electronic services in the Cornell University Library (2000) 0.01
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    Abstract
    Library users who are Web users expect customization and interactivity. MyLibrary is a Cornell University Library initiative to provide numerous personalized library services to Cornell University students, faculty, and staff. Currently, it consists of MyLinks, a tool for collecting and organizing resources for private use by a patron, and MyUpdates, a tool to help scholars stay informed of new resources provided by the library. This article provides an overview of the MyLibrary project, explains the rationale for the development of the service in the library, briefly discusses the hardware and software used for the service, and suggests some of the directions for future developments of the MyLibrary system. MyYahoo!, MyCNN, MyBookmarks, MyThis and MyThat. Internet users have demanded a personal face to the World Wide Web, and Web portals and information providers have responded. Why not MyLibrary? The Library and Information Technology Association (LITA) has defined MyLibrary-like services as the number one trend "worth keeping an eye on". "Library users who are Web users, a growing group," the experts agree, "expect customization, interactivity, and customer support. Approaches that are library-focused instead of user-focused will be increasingly irrelevant." In response to the needs of web-savvy patrons, the Cornell University Library (CUL) implemented a MyLibrary service this year, making finding and using library resources easier than ever. MyLibrary is an "umbrella" service for two new products: MyLinks and MyUpdates. Other products are in development. MyLibrary's MyLinks is a tool for collecting and organizing resources for private use by a patron. These resources may or may not be "official" Cornell University Library resources. Our patrons best understand this service as a "traveling set of bookmarks". Most patrons of the library use a variety of machines to access Internet resources. For example, you may have a computer at home and one at work. Why should you create your bookmarks twice, or carry around a diskette containing your bookmarks? Students who rely on lab computers never know which machine they will use next. With MyLinks, a patron's favorite sites are just a click away from any machine.

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