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Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984)
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Murfin, M.E.; Wynar, L.R.: Reference service : an annotated bibliographic guide (1977)
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Norman, O.G.: ¬The reference interview : an annotated bibliography (1979)
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Reblin, B.: ¬Die Aufgaben der allgemeinen öffentlichen Bibliotheken auf dem Gebiet der Information (1965)
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Krahe, B.: Auskunftsdienst in den USA : dargestellt am Beispiel eines Lehrbuches (1971)
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Miller, W.; Gratch, B.: Making connections : computerized reference services and people (1989)
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Galsterer, B.: Eppur' si muove : Informationstechnologie und Bibliothek (1990)
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Reference services : administration and management (1982)
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Bonta, B.; Kallin, S.: CD-ROM implementation : a reference staff takes charge (1989)
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Library instruction and reference services (1984)
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Geffert, B.: Community networks in libraries : a case study of the Free-Net P.A.T.H. (1993)
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Homann, B.: Schulungen als Aufgabe einer benutzerorientierten Bibliothek (1996)
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Personnel issues in reference services (1986)
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research and theory : Current trends in information (1984)
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Evaluation of reference services (1982)
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Finance, budget, and management for reference services (1989)
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Information and referral in reference services (1988)
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International aspects of reference and information services (1987)
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¬The publishing and review of reference sources (1987)
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¬The reference library user : problems and solutions (1991)
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