Document (#15605)

Author
Kramer, E.H.
Title
Why roving reference : a case study in a small academic library
Source
Reference services review. 24(1996) no.3, S.67-80
Year
1996
Abstract
Roving reference occurs when a librarian leaves his or her desk, alcove, or office and actively seeks out patrons to assist. In this study, the author examines the customers reached by roving reference, the tools such customers use, and the strategies with which roving librarians answer reference questions. Also compares the customers, strategies, and resources involved in roving reference with those commonly encountered during traditional reference situations. Results clearly show that roving reference serves to clientele tradtional reference sometimes missed and enhances librarians' opportunities both to exhibit their professional skills and to help customers master complex resources. Therefore, author concludes, roving should be part of any plan to revamp reference service
Theme
Informationsdienstleistungen

Similar documents (author)

  1. Kramer, R.: Fachinformationen im Internet (1995) 5.74
    5.73624 = sum of:
      5.73624 = weight(author_txt:kramer in 2851) [ClassicSimilarity], result of:
        5.73624 = score(doc=2851,freq=1.0), product of:
          0.99999994 = queryWeight, product of:
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.10895638 = queryNorm
          5.7362404 = fieldWeight in 2851, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.625 = fieldNorm(doc=2851)
    
  2. Kramer, A.: Datendetektive : Volltextsuchmaschinen trotzen dem Chaos auf der Festplatte (2004) 5.74
    5.73624 = sum of:
      5.73624 = weight(author_txt:kramer in 3826) [ClassicSimilarity], result of:
        5.73624 = score(doc=3826,freq=1.0), product of:
          0.99999994 = queryWeight, product of:
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.10895638 = queryNorm
          5.7362404 = fieldWeight in 3826, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.625 = fieldNorm(doc=3826)
    
  3. Kramer, A.: Falsche Fuffziger : Textplagiaten per Software auf der Spur (2004) 5.74
    5.73624 = sum of:
      5.73624 = weight(author_txt:kramer in 4031) [ClassicSimilarity], result of:
        5.73624 = score(doc=4031,freq=1.0), product of:
          0.99999994 = queryWeight, product of:
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.10895638 = queryNorm
          5.7362404 = fieldWeight in 4031, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.625 = fieldNorm(doc=4031)
    
  4. Kramer, A.: Such, Programm! : Elf kostenlose Desktop-Tools schnüffeln um die Wette (2005) 5.74
    5.73624 = sum of:
      5.73624 = weight(author_txt:kramer in 561) [ClassicSimilarity], result of:
        5.73624 = score(doc=561,freq=1.0), product of:
          0.99999994 = queryWeight, product of:
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.10895638 = queryNorm
          5.7362404 = fieldWeight in 561, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.625 = fieldNorm(doc=561)
    
  5. Kramer, A.: Herrscher über das Chaos : Strategien, um im Dokumentenwust den Überblick zu wahren (2006) 5.74
    5.73624 = sum of:
      5.73624 = weight(author_txt:kramer in 2182) [ClassicSimilarity], result of:
        5.73624 = score(doc=2182,freq=1.0), product of:
          0.99999994 = queryWeight, product of:
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.10895638 = queryNorm
          5.7362404 = fieldWeight in 2182, product of:
            1.0 = tf(freq=1.0), with freq of:
              1.0 = termFreq=1.0
            9.177984 = idf(docFreq=11, maxDocs=42740)
            0.625 = fieldNorm(doc=2182)
    

Similar documents (content)

  1. Summey, T.P.: Techno reference : impact of electronic reference resources on traditional reference services (1998) 0.16
    0.15586153 = sum of:
      0.15586153 = product of:
        0.97413456 = sum of:
          0.09650418 = weight(abstract_txt:resources in 3191) [ClassicSimilarity], result of:
            0.09650418 = score(doc=3191,freq=5.0), product of:
              0.0933653 = queryWeight, product of:
                1.3163615 = boost
                4.226273 = idf(docFreq=1696, maxDocs=42740)
                0.016782349 = queryNorm
              1.0336194 = fieldWeight in 3191, product of:
                2.236068 = tf(freq=5.0), with freq of:
                  5.0 = termFreq=5.0
                4.226273 = idf(docFreq=1696, maxDocs=42740)
                0.109375 = fieldNorm(doc=3191)
          0.057984967 = weight(abstract_txt:librarians in 3191) [ClassicSimilarity], result of:
            0.057984967 = score(doc=3191,freq=1.0), product of:
              0.11368112 = queryWeight, product of:
                1.452535 = boost
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.016782349 = queryNorm
              0.5100668 = fieldWeight in 3191, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.109375 = fieldNorm(doc=3191)
          0.49905202 = weight(abstract_txt:customers in 3191) [ClassicSimilarity], result of:
            0.49905202 = score(doc=3191,freq=1.0), product of:
              0.6015226 = queryWeight, product of:
                4.725235 = boost
                7.585353 = idf(docFreq=58, maxDocs=42740)
                0.016782349 = queryNorm
              0.82964796 = fieldWeight in 3191, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.585353 = idf(docFreq=58, maxDocs=42740)
                0.109375 = fieldNorm(doc=3191)
          0.32059345 = weight(abstract_txt:reference in 3191) [ClassicSimilarity], result of:
            0.32059345 = score(doc=3191,freq=2.0), product of:
              0.46577412 = queryWeight, product of:
                6.237009 = boost
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.016782349 = queryNorm
              0.6883024 = fieldWeight in 3191, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.109375 = fieldNorm(doc=3191)
        0.16 = coord(4/25)
    
  2. Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996) 0.15
    0.15337303 = sum of:
      0.15337303 = product of:
        0.6390543 = sum of:
          0.019318873 = weight(abstract_txt:study in 6485) [ClassicSimilarity], result of:
            0.019318873 = score(doc=6485,freq=2.0), product of:
              0.06297207 = queryWeight, product of:
                1.0810765 = boost
                3.4708736 = idf(docFreq=3611, maxDocs=42740)
                0.016782349 = queryNorm
              0.30678478 = fieldWeight in 6485, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                3.4708736 = idf(docFreq=3611, maxDocs=42740)
                0.0625 = fieldNorm(doc=6485)
          0.05579091 = weight(abstract_txt:serves in 6485) [ClassicSimilarity], result of:
            0.05579091 = score(doc=6485,freq=1.0), product of:
              0.12770338 = queryWeight, product of:
                1.0886008 = boost
                6.9900618 = idf(docFreq=106, maxDocs=42740)
                0.016782349 = queryNorm
              0.43687886 = fieldWeight in 6485, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.9900618 = idf(docFreq=106, maxDocs=42740)
                0.0625 = fieldNorm(doc=6485)
          0.06337502 = weight(abstract_txt:desk in 6485) [ClassicSimilarity], result of:
            0.06337502 = score(doc=6485,freq=1.0), product of:
              0.13902904 = queryWeight, product of:
                1.1358479 = boost
                7.2934427 = idf(docFreq=78, maxDocs=42740)
                0.016782349 = queryNorm
              0.45584017 = fieldWeight in 6485, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.2934427 = idf(docFreq=78, maxDocs=42740)
                0.0625 = fieldNorm(doc=6485)
          0.024661703 = weight(abstract_txt:resources in 6485) [ClassicSimilarity], result of:
            0.024661703 = score(doc=6485,freq=1.0), product of:
              0.0933653 = queryWeight, product of:
                1.3163615 = boost
                4.226273 = idf(docFreq=1696, maxDocs=42740)
                0.016782349 = queryNorm
              0.26414207 = fieldWeight in 6485, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.226273 = idf(docFreq=1696, maxDocs=42740)
                0.0625 = fieldNorm(doc=6485)
          0.06626853 = weight(abstract_txt:librarians in 6485) [ClassicSimilarity], result of:
            0.06626853 = score(doc=6485,freq=4.0), product of:
              0.11368112 = queryWeight, product of:
                1.452535 = boost
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.016782349 = queryNorm
              0.5829335 = fieldWeight in 6485, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.0625 = fieldNorm(doc=6485)
          0.40963927 = weight(abstract_txt:reference in 6485) [ClassicSimilarity], result of:
            0.40963927 = score(doc=6485,freq=10.0), product of:
              0.46577412 = queryWeight, product of:
                6.237009 = boost
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.016782349 = queryNorm
              0.87948054 = fieldWeight in 6485, product of:
                3.1622777 = tf(freq=10.0), with freq of:
                  10.0 = termFreq=10.0
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.0625 = fieldNorm(doc=6485)
        0.24 = coord(6/25)
    
  3. Etkin, C.: Creating a core knowledge for electronic reference services (1995/96) 0.14
    0.1415146 = sum of:
      0.1415146 = product of:
        0.707573 = sum of:
          0.064959906 = weight(abstract_txt:patrons in 5533) [ClassicSimilarity], result of:
            0.064959906 = score(doc=5533,freq=1.0), product of:
              0.12180086 = queryWeight, product of:
                1.0631453 = boost
                6.8266087 = idf(docFreq=125, maxDocs=42740)
                0.016782349 = queryNorm
              0.5333288 = fieldWeight in 5533, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                6.8266087 = idf(docFreq=125, maxDocs=42740)
                0.078125 = fieldNorm(doc=5533)
          0.112032264 = weight(abstract_txt:desk in 5533) [ClassicSimilarity], result of:
            0.112032264 = score(doc=5533,freq=2.0), product of:
              0.13902904 = queryWeight, product of:
                1.1358479 = boost
                7.2934427 = idf(docFreq=78, maxDocs=42740)
                0.016782349 = queryNorm
              0.80581915 = fieldWeight in 5533, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                7.2934427 = idf(docFreq=78, maxDocs=42740)
                0.078125 = fieldNorm(doc=5533)
          0.04359614 = weight(abstract_txt:resources in 5533) [ClassicSimilarity], result of:
            0.04359614 = score(doc=5533,freq=2.0), product of:
              0.0933653 = queryWeight, product of:
                1.3163615 = boost
                4.226273 = idf(docFreq=1696, maxDocs=42740)
                0.016782349 = queryNorm
              0.4669416 = fieldWeight in 5533, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.226273 = idf(docFreq=1696, maxDocs=42740)
                0.078125 = fieldNorm(doc=5533)
          0.05857366 = weight(abstract_txt:librarians in 5533) [ClassicSimilarity], result of:
            0.05857366 = score(doc=5533,freq=2.0), product of:
              0.11368112 = queryWeight, product of:
                1.452535 = boost
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.016782349 = queryNorm
              0.51524526 = fieldWeight in 5533, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.078125 = fieldNorm(doc=5533)
          0.428411 = weight(abstract_txt:reference in 5533) [ClassicSimilarity], result of:
            0.428411 = score(doc=5533,freq=7.0), product of:
              0.46577412 = queryWeight, product of:
                6.237009 = boost
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.016782349 = queryNorm
              0.91978276 = fieldWeight in 5533, product of:
                2.6457512 = tf(freq=7.0), with freq of:
                  7.0 = termFreq=7.0
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.078125 = fieldNorm(doc=5533)
        0.2 = coord(5/25)
    
  4. Enyart, M.G.; Smith, R.A.: Reference services : more than information chauffeuring (1996) 0.14
    0.1361451 = sum of:
      0.1361451 = product of:
        0.8509069 = sum of:
          0.04315798 = weight(abstract_txt:resources in 6790) [ClassicSimilarity], result of:
            0.04315798 = score(doc=6790,freq=1.0), product of:
              0.0933653 = queryWeight, product of:
                1.3163615 = boost
                4.226273 = idf(docFreq=1696, maxDocs=42740)
                0.016782349 = queryNorm
              0.46224862 = fieldWeight in 6790, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.226273 = idf(docFreq=1696, maxDocs=42740)
                0.109375 = fieldNorm(doc=6790)
          0.082003124 = weight(abstract_txt:librarians in 6790) [ClassicSimilarity], result of:
            0.082003124 = score(doc=6790,freq=2.0), product of:
              0.11368112 = queryWeight, product of:
                1.452535 = boost
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.016782349 = queryNorm
              0.7213434 = fieldWeight in 6790, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.109375 = fieldNorm(doc=6790)
          0.49905202 = weight(abstract_txt:customers in 6790) [ClassicSimilarity], result of:
            0.49905202 = score(doc=6790,freq=1.0), product of:
              0.6015226 = queryWeight, product of:
                4.725235 = boost
                7.585353 = idf(docFreq=58, maxDocs=42740)
                0.016782349 = queryNorm
              0.82964796 = fieldWeight in 6790, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.585353 = idf(docFreq=58, maxDocs=42740)
                0.109375 = fieldNorm(doc=6790)
          0.2266938 = weight(abstract_txt:reference in 6790) [ClassicSimilarity], result of:
            0.2266938 = score(doc=6790,freq=1.0), product of:
              0.46577412 = queryWeight, product of:
                6.237009 = boost
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.016782349 = queryNorm
              0.48670328 = fieldWeight in 6790, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.109375 = fieldNorm(doc=6790)
        0.16 = coord(4/25)
    
  5. Winston, M.: Cultural sensitivity : or, how to make the library a better place (1995) 0.13
    0.12857799 = sum of:
      0.12857799 = product of:
        0.8036125 = sum of:
          0.13531579 = weight(abstract_txt:clientele in 2259) [ClassicSimilarity], result of:
            0.13531579 = score(doc=2259,freq=1.0), product of:
              0.19866395 = queryWeight, product of:
                1.3577724 = boost
                8.7184515 = idf(docFreq=18, maxDocs=42740)
                0.016782349 = queryNorm
              0.68112904 = fieldWeight in 2259, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                8.7184515 = idf(docFreq=18, maxDocs=42740)
                0.078125 = fieldNorm(doc=2259)
          0.08283567 = weight(abstract_txt:librarians in 2259) [ClassicSimilarity], result of:
            0.08283567 = score(doc=2259,freq=4.0), product of:
              0.11368112 = queryWeight, product of:
                1.452535 = boost
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.016782349 = queryNorm
              0.72866684 = fieldWeight in 2259, product of:
                2.0 = tf(freq=4.0), with freq of:
                  4.0 = termFreq=4.0
                4.663468 = idf(docFreq=1095, maxDocs=42740)
                0.078125 = fieldNorm(doc=2259)
          0.35646573 = weight(abstract_txt:customers in 2259) [ClassicSimilarity], result of:
            0.35646573 = score(doc=2259,freq=1.0), product of:
              0.6015226 = queryWeight, product of:
                4.725235 = boost
                7.585353 = idf(docFreq=58, maxDocs=42740)
                0.016782349 = queryNorm
              0.5926057 = fieldWeight in 2259, product of:
                1.0 = tf(freq=1.0), with freq of:
                  1.0 = termFreq=1.0
                7.585353 = idf(docFreq=58, maxDocs=42740)
                0.078125 = fieldNorm(doc=2259)
          0.22899531 = weight(abstract_txt:reference in 2259) [ClassicSimilarity], result of:
            0.22899531 = score(doc=2259,freq=2.0), product of:
              0.46577412 = queryWeight, product of:
                6.237009 = boost
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.016782349 = queryNorm
              0.49164456 = fieldWeight in 2259, product of:
                1.4142135 = tf(freq=2.0), with freq of:
                  2.0 = termFreq=2.0
                4.4498587 = idf(docFreq=1356, maxDocs=42740)
                0.078125 = fieldNorm(doc=2259)
        0.16 = coord(4/25)