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Summey, T.P.: Techno reference : impact of electronic reference resources on traditional reference services (1998)
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Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996)
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Etkin, C.: Creating a core knowledge for electronic reference services (1995/96)
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Enyart, M.G.; Smith, R.A.: Reference services : more than information chauffeuring (1996)
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Winston, M.: Cultural sensitivity : or, how to make the library a better place (1995)
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