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Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008)
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Malan, C.: Personal strategies in reference work (1992)
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Bostian, R.; Robbins, A.: Effective instruction for searching CD-ROM indexes (1990)
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Rader, H.B.: Library orientation and instruction - 1993 (1994)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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Eisenberg, M.: Big 6 tips : number two. Information seeking strategies (1997)
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Limberg, L.: Information seeking and learning outcomes : a study of the interaction between two phenomena (1998)
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Rowley, J.: ¬The changing face of current awareness services (1998)
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Tenopir, C.; Ennis, L.: ¬The digital reference work of academic libraries (1998)
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Broady, J.E.: Costing of bibliographic services (1997)
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Thomas, J.; Sottong, S.P.: Automating your ready-reference file (1994)
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Armour, J.; Cisler, S.: Community networks on the Internet (1994)
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Tenopir, C.: Reference services from RLG (1995)
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