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Rauch, W.: ¬Die Rolle der Bibliothek im computergestützen Informations-Kommunikationssystem (1984)
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Miller, W.: What's wrong with reference : coping with success and failure at the reference desk (1984)
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Miller, W.; Gratch, B.: Making connections : computerized reference services and people (1989)
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Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Reference librarian. 1988, no.22, S.241-244
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Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Maktaba. 11(1989), no.1, S.19-22
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Rauch, W.; Strauch, D.: Bildschirmtext: eine Einführung (1983)
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Patrick, W.: Consumer health information services in England : a personal view of the top two (1989)
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Gloeckner-Rist, A.; Lehmler, W.; Wettler, M.: Endnutzerrecherchen in bibliographischen CD-ROM-Datenbanken (1989)
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