-
Hardwick, D.: Electronic public information provision on the eve of revolution? (1994)
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- Abstract
- Discusses the various issues, pressures and problems facing those information workers involved in setting up a new electronic public information systems. These include: standards, open systems and information technology strategies; user expectations; exchange and cooperation; information expertise; finding the right location; technology; sources of information; and resources. Describes the Society of Public Information Networks (SPIN), an organization created to represent the interests of all local authorities involved in Electronic Public Information technologies such as audiotex, multimedia and cable, and outlines its aims and objectives. Warns of the risks of neglecting the provision of public information
-
Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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- Abstract
- Provides illustrative examples of the methods, tools and resources that enable librarians, information specialists and end users to make the most of the WWW. The 4 key factors that facilitate access are location, evaluation, organization and communication. Outlines how a number of sistes make use of these factors. Describes: the Internet Library for Librarians, Argus Clearinghouse's Digital Librarian's Award; FEDSTATS, the University Library System, chines University of Hong Kong, the WWW Virtual Library, the Finnish Virtual Library Project, and BIBNET
- Date
- 22. 2.1999 13:19:44
- Source
- Information retrieval and library automation. 33(1998) no.8, S.1-3
-
Stanley, D.; Lyandres, N.: ¬The electronic revolution and the evolving role of the academic reference librarian (1998)
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- Abstract
- Although assisting and advising have always been central to the role of the reference librarian, the nature of reference work has evolved as a result of the proliferation of electronic resources and their impact on information access. One consequence has been the growing importance of library training in reference work. Considers the place of cooperative teaching, electronic teaching, innovative reference services, reference services outside the library, networking technologies, organization of electronic information and organizational ethos
- Date
- 22. 5.1999 18:27:09
-
Edwin, A.; Fleming, D.: Reference and information services (1992)
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- Abstract
- State of the art review of UK reference and information services during the period 1986-1990 covering the following topics: national aspects of reference and information work; regional and local issues in reference and information work; cooperation and reference services; resources management, staffing and new developments; catalogues; information for business and industry; resource collection in reference libraries (government publications, statistics, law, patents and standards); and information technology
- Source
- British librarianship and information work 1986-1990. Vol.1: General libraries and the profession. Ed. by D. Bromley and A.M. Allot
-
Aghemo, A.: Come valutare il servizio di informazione (1993)
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- Abstract
- Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services
- Date
- 6. 4.1996 13:22:31
- Footnote
- Übers. des Titels: How to assess a library information service
-
Adams, V.M.: Concepts in end-user training : how to convert end users into effective searchers (1997)
0.06
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- Abstract
- Provides guidelines for information professionals running end user search programmes. Covers: the reference interview, evaluation of information sources (purpose, authprity, scope and proposed audience), user aids giving information on access, electronic database procedures, standards, electronic search strategies (logical connectors, proximity connections, limiting searches), and the role of the information centre in supporting end users
-
Jacobson, A.R.: What about confidentiality? : When and how to release information (1994)
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- Abstract
- Discusses the importance of maintaining confidentiality within the client/human service professional relationship. After citing confidentiality language from the US 'National Standards for Information and Referral', gives extracts from a confidentility guideline checklist developed by the National Assembly of Voluntary Health and Social Welfare Organizations. Also quotes at length suggestions and samples presented by the staff of the Grantmanship Center
- Source
- Information and referral. 16(1994), S.71-78
-
Frowein, C.: Benchmarking voor informatiedienstverleners : een zinvolle stap op weg naar kwaliteit (1998)
0.06
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- Abstract
- Modern technology has radically altered the administration of information services and offers a range of alternative sources of information. Librarians must be prepared to use the technology to highlight the importance of their services. Benchmarking provides a useful guarantee to standards of service and assists in improving services on an ongoing basis. In the Netherlands useful models for assessing services have been developed by the Instituut Nederlandse Kwaliteit and the Economic Instituut voor het Midden- en Kleinbedrijf
- Footnote
- Übers. d. Titels: Benchmarking for information services providers: a useful step towards quality
-
Dudley, M.; Barraclough, C.: ¬The unobtrusive testing of public library information services : a pilot survey (1995)
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- Abstract
- Report of a pilot survey to test a method of assessing the effectiveness of enquiry desk services and if identifying the training needs of staff carried out in Hertfordshire Libraries during 1994. Describes the process leading up to the survey, the enquiry methods used, and the recommendations made for a standardised method. Trading standards officers participated in the research, with the same 4 questions being put to 4 different libraries in the region
-
Collins, M.: Leveling the information playing field : Illinois public libraries (1996)
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- Abstract
- An account of how public libraries in Illinois are serving their special populations. The Illinois Public Library Associations' public library standards provides that libraries should identify specific target groups within their population at least every 5 years. Such groups include but are not limited to the educationally, culturally and socioeconomically disadvantaged; the elderly; individuals who are illiterate; ethnis minorities; persons with limited English speaking ability; cognitive and emotional disabilities; and residents of state, county and locally funded institutions. The types of programmes and services offered are as diverse as the libraries and communities they serve
-
Pelou, P.: ¬La relation bibliothecaire usager dans le reseau des bibliotheques internationales (1996)
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- Abstract
- Users of international libraries, such as the UN library in Geneva, are themselves highly skilled in using electronic information sources and expect to have access to the most up to date equipment. The librarian/user relationship is thus cooperative, with the user often more expert in using new tools than the librarian. There is no formal network of international libraries, which stand outside overall information policies, though libraries such as those of the UN coordinate standards and activities. The role of the librarian in this context, as exemplified by the Genova library, embraces 3 functions: producer (creation of databases and bibliographies eg those of the Department of Human Rights); trainer (continuing education for both colleagues and users); and mediator (making information and documentation available to the public eg CD-ROM and video publications of archive material celebrating the UN's 50th anniversary). With increasing use of the Internet and the personalisation of information, the library is becoming more like a cafe, offering an information space for individualistic users
-
Larson, C.A.; Dickson, L.K.: Developing behavioral reference desk performance standards (1994)
0.04
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- Abstract
- Discusses in detail the process used by a definitions of department in developing a customized set of behaviorally based reference standards, using goals and objectives as a framework. Standards based on observable behaviour are recommended to allow for objectivity in both peer and supervisory evaluations, to enhance morale. Includes the final reference desk performance standards developed by a medium sized academic library (Nebraska University at Omaha) using the procedure described
-
Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
-
Layne, S.S.: Artists, art historians, and visual art information (1994)
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- Abstract
- Discusses how artists, particularly in the applied arts, and art historians, look for and use information. Emphasizes the need for visual as well as tecxtual information in art
- Source
- Reference librarian. 1994, no.47, S.22-36
-
Eisenberg, M.: Big 6 tips : number two. Information seeking strategies (1997)
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- Abstract
- Discusses stage 2 in the process of teaching information problem solving, information seeking strategies, which has 2 components: determining the range of possible sources, and evaluating them to determine priorities. Describes 'brainstorming and narrow', the essential process for information seeking strategies
- Source
- Emergency librarian. 25(1997) no.2, S.22
-
Shaw, D.: Challenges of information technology in improving information services (1997)
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- Abstract
- Reviews the significant changes in information technology over the last 50 years and considers the many implications for information services. The Internet, global access to distributed information sources, and remote users all present challenges to would-be providers of information services. As resources proliferate, the information professional must develop new methods for locating and accessing them: reliance on publishers and reviews is no longer sufficient. Information service providers can now serve more diverse clienteles, but must be aware of the greater range of information needs and styles of information seeking. The continuing challenge is to harness the information technologies to meet these needs
- Date
- 22. 2.1999 16:50:03
- Source
- Journal of information; communication; and library science. 4(1997) no.1, S.3-9
-
Rader, H.B.: Library orientation and instruction - 1993 (1994)
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- Abstract
- This annotated bibliography lists materials dealing with information literacy - including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the 20th to be published in RSR, includes items in English published in 1993
- Source
- Reference services review. 22(1994) no.4, S.81-
-
Schwuchow, W.: Qualität für Informationsdienste : eine dringend aktuelle Frage (1993)
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- Source
- Technik und Information: Markt, Medien und Methoden. Deutscher Dokumentartag 1992, Technische Universität Berlin, 22.-25.9.1992. Hrsg.: W. Neubauer u. K.-H. Meier
-
Limberg, L.: Information seeking and learning outcomes : a study of the interaction between two phenomena (1998)
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- Abstract
- Presents and discusses some findings from a dissertation research project aimed at investigating the interaction between students' information seeking and use and the learning outcomes of an assignment
- Date
- 22. 5.1999 18:43:51
-
Branin, J.J.; D'Elia, G.; Shaughnessy, T.W.: research in progress : Implementing an integrated information center in an academic setting (1993)
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- Abstract
- The Integrated Information Center Project at the University of Minnesota is a three-year federally funded project whose purpose is to implement and evaluate a model for integrating information delivery in a networked campus environment. This concept of an integrated information center envisioned an organizational entity which employed a variety of information technologies to capture, integrate, and provide scholarly and administrative information resources to faculty and staff at the departmental level. The Integrated Information Center was viewed as an intermediary organization between the department served and the various campus information systems responsible for delivering scholarly and administrative information. Describes the implementation of the integrated information centre and discusses the organizational forces that both shaped its evolution and affected its mission
- Imprint
- Medford, NJ : Learned Information
- Source
- Integrating technologies - converging professions: proceedings of the 56th Annual Meeting of the American Society for Information Science, Columbus, OH, 24-28 October 1993. Ed.: S. Bonzi
