-
Sauer, C.-D.; Ulrich, P.S.: "Entschuldigen Sie bitte, ich suche ..." : Die Dienstleistungen der 'Allgemeinen Information' in der Zentral- und Landesbibliothek Berlin (1998)
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- Abstract
- Als große Öffentliche Bibliothek verfügt die Zentral- und landesbibliothek Berlin (ZLB) über einen kompetenten Mitarbeiterstamm mit umfangreichen Erfahrungen in der Vermittlung von Informationen. Die Art, wie die Auskunft erteilt und Informationsvermittlung praktiziert wird, erweitert sich durch den Einsatz der modernen Informationstechnologien jedoch erheblich. Durch die technisch bedingten Veränderungen und die Weiterentwicklung dieser Tätigkeiten entstehen zunehmend sowohl neue Formen von althergebrachten, bekannten Dienstleistungen als auch ganz neue Formen der Informationsvermittlung - und dies alles vor dem Hintergrund der zum 1. Oktober 1996 erfolgten Fusion von Amerika-Gedenkbibliothek und Berliner Stadtbibliothek
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Daniel, F.: Servicestation auf der Datenautobahn : Die Abteilung 'Beratung und elektronische Dienste' der StadtBibliothek Köln (1998)
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- Abstract
- Die StadtBibliothek Köln versteht sich als allgemeine Anlaufstelle für jeden bei allen Fragen - mit dem Ziel, alles für alle aus allen zur Verfügung stehenden Quellen zu beschaffen. Oberste Maxime ist: Jede Bürgerin und jeder Bürger muß das Recht und auch die (finanzielle) Möglichkeit haben, auf alle Informationen dieser Gesellschaft zugreifen zu können. Diese Zielvorgabe macht Überlegungen notwendig, die Bibliotheksorganisation und den Nutzerservice entsprechend anzupassen. In Köln begegnet man den neuen Herausforderungen unter anderem mit einem dreistufigen Auskunftskonzept in der Zentralbibliothek
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Schulte, L.: Informationspezialisten der Zukunft (1993)
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- Abstract
- Die folgenden Ausführungen befassen sich mit der Beantwortung der Frage, welche Kenntnisse, Fertigkeiten und Fähigkeiten von an Bibliotheken und Informationseinrichtungen tätigen Fachkräften zukünftig erwartet werden müssen. Hierbei konzentrieren sich die Ausführungen im wesentlichen auf den Bereich von Firmenbibliotheken, doch ist sicherlich auch eine Übertragung auf Spezialbibliotheken im allgemeinen denkbar
- Footnote
- Übersetzung eines Beitrages, der unter dem Titel 'Corporate special libraries: future staff competencies' als Nr.1 der 'SLA occasional papers series' 1991 der Special Libraries Association erschienen ist
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Cordes, H.: Mit den Füßen fest auf dem Boden - mit dem Kopf in den Wolken : Der 'info-Dienst' der Stadtbücherei Heidelberg (1998)
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- Abstract
- In der Stadtbücherei Heidelberg wird dem Auskunftsdienst seit Jahren eine besondere Bedeutung beigemessen. Neben einem klassischen, intensiv gepflegten Bestand an Nachschlagewerken bietet der sogenannte 'Info-Dienst' der Bibliothek für den Informationsbedarf der Benutzer zusätzlich selbst erstellte Informationsangebote. CD-ROMs als Auskunftsmittel an der Information und zur selbständigen Nutzung an 2 Benutzerstationen sowie seit Januar dieses Jahres der Internet-Zugang für Benutzer an 2 Windows-NT-Workstations beziehen andere Formen und Wege der Informationsbeschaffung ein. Ihr Einsatz hat das Aufgaben- und Tätigkeitsfeld gewandelt und wird es zukünftig noch stärker prägen. Dabei hat sich die Spezialisierung der Mitarbeiterinnen des Info-Dienstes bewährt: Dieser besteht derzeit personell aus jeweils 2 Bibliothekarinnen und Assistentinnen
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Mantwill, G.J.: ¬Die Notwendigkeit zur Erstellen und Vermarkten von Informationsdienstleistungen aus Sicht einer öffentlichen Institution (1995)
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- Source
- Spezialbibliotheken auf dem Weg zur virtuellen Bibliothek? 25. Arbeits- und Fortbildungstagung der ASpB/Sektion 5 im DBV, Hamburg, 21.-25.3.1995. Hrsg.: M. Reich
-
Johannsen, R.: Auf dem Weg in die Zukunft : die Projekte Telebus und Bürgerinformationssystem. Bericht aus der Stadt Ulm (1998)
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- Source
- Trends für Großstadtbibliotheken - Zukunft wissenschaftlicher Bibliotheken - Multi-Media und Internet. Hrs.: Ekz
-
Schmidt, R.; Wellems, C.: ¬Der Modellversuch Informationsvermittlung - eine Bilanz : T.1: Ziele, Konzepte, Methoden (1991)
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- Abstract
- Als experimentelles Förderprogramm des BMFT zielte der Modellversuch Informationsvermittlung darauf ab, die Nutzung von Online-Datenbankinformationen in unterschiedlichen institutionellen Bereichen anzuregen, zu erproben und zu intensivieren. Der Beitrag geht auf den besonderen Charakter des dem Modellversuch zugrundeliegenden Förderkonzepts ein, erläutert das Design der flankierenden Unterstützungsmaßnahmen und wissenschaftlichen Analysen und umreißt die Methoden der begleitenden Datenerhebung und -auswertung. Die Zusammensetzung und Struktur der sowohl in privaten Beratungsunternehmen, in nicht-kommerziellen wirtschaftsnah arbeitenden Einrichtungen als auch in Hochschul- und Forschungsinstituten geförderten Stellen wird beschrieben, und es werden die wichtigsten Auswertungen über das Rechercheverhalten der untersuchten Informationsvermittler präsentiert
-
Born, A. van den: Wege zur Fachinformation : Konzeptionelle Überlegungen zum Entwurf einer 'Virtuellen Fachbibliothek Psychologie'. Aus dem gleichnamigen DFG-Projekt am SSG Psychologie in der Saarländischen Universitäts- und Landesbibliothek (SULB) (1999)
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-
Niggemeyer, E.: König Kunde - oder was bietet die Bibliothek ihren Benutzerinnen und Benutzern (1996)
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- Abstract
- Was wünschen die Kunden einer Bibliothek, an ihnen zur Verfügung gestellten Arbeitsplätzen vorzufinden? Wie kann eine Bibliothek ihre Benutzer zufried stellen? Der Kunde wünscht, ein Maximum an Information aus der Bibliothek mitzunehmen. Zunächst einmal ist zu klären, welche Art von Information vom Benutzer gewünscht wird. Daraufhin ist zu lösen, wie Informationen optimal aufbereitet sein sollten. Das Ergebnis ist der multifunktionale Benutzerarbeitsplatz. In der Praxis bedeutet das, alle zur Zeit verfügbaren elektronischen Bibliotheksangebote unter einer grafischen Arbeitsoberfläche anzubieten. Die grafische Oberfläche ermöglicht es dem Benutzer, parallel in verschiedenen Anwendungen zu arbeiten. Die Auskunft gebenden Bibliothekare/innen stehen vor der Anforderung, alle Anwendungen selbst bedienen zu können. Dazu ist ein umfangreicher Know-How-Transfer zwischen EDV-Leuten und Bibliothekaren/innen erforderlich. Neue Strukturen innerhalb der Bibliothek sind die Folge. Ein multifunktionaler Benutzerarbeitsplatz stellt die 'Bibliothek auf den KopF' und den Benutzer auf den Boden des heutigen Informationsangebotes. Der Kunde ist König
- Source
- Zeitschrift für Bibliothekswesen und Bibliographie. 43(1996) H.3, S.241-250
-
Hearty, J.A.; Orden, R.D. van: Öffentliche Bibliotheken in den USA : die Entwicklung einer Beziehung (1994)
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- Abstract
- Vom 'Abonnieren und in die Regale stellen' zum 'Suchen und Senden' als Motto der Bibliothen und zum 'Einschalten und Sehen' als Motto der Benutzer
- Source
- Bertelsmann Briefe. 1994, H.131, S.22-25
-
Greilich, W.: Umfrage der Stadtbibliothek Bielefeld zum Informationsverhalten und -bedarf der Bielefelder Wirtschaft (1994)
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- Abstract
- Der Beitrag informiert über die wichtigsten Ergebnisse einer umfangreichen empirischen Untersuchung zum Thema 'Informationsverhalten und -bedarf der Bielefelder Wirtschaft', die Anfang 1994 von der Stadtbibliothek Bielefeld durchgeführt wurde. Unterschiede in Verbreitung und Nutzungshäufigkeit einzelner Informations- und Kommunikationsmittel im Wirtschaftsraum, die unterschiedliche Bedeutung einzelner Literaturformen im prozeß der Informationsbeschaffung sowie die Berwertung der gegenwärtigen Informationsversorgung in den Unternehmen werden angesprochen. Interessant is es zu erfahren, aus welchen Sachgebieten Unternehmen Fachinformationen benötigen. Ansätze für eine kundenorientierte Bibliotheksarbeit bieten die aussagen der Unternehmen zu einem zuzkünftigen Bedarf an externen Informationsdienstleistungen, zu den Bedeutung ausgewählter Eigenschaften eines externen Informationsdienstleisters sowie zu Dauer und Häufigkeit einer möglichen Zusammenarbeit mit externen Informationsdienstleistern
-
Daves, L.; Longchamp, L.: Courtiers et consultants en information (1994)
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- Abstract
- Die Welt der Dokumentation ist in den letzten Jahren in Bewegung geraten. Neben den Aufgaben der traditionellen Erwerbung, der Erfassung und der Bewahrung der Dokumente sind neue Aktionsfelder auf der Bildfläche erschienen; die Auswertung, die Retrokonversion und die Verbunfkataloge, die Datenbankabfrage und die Abfragemöglichkeiten für Benutzer, die Konzeption der Informationssysteme sowie die Expertenberatung. Neue Berufsfelder sind enstanden: Informationsvermittler und -berater
- Source
- ARBIDO-R. 9(1994) H.1, S.22-24
-
MIKUM: ein Versuch mit Klein- und Mittelunternehmen (1993)
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- Abstract
- Vor gut 2 Jahren hat das BMFT den Modellversuch zur Unterstützung der Informationsbeschaffung aus Online-Datenbanken für Klein- und Mittelbetriebe (KMU): MIKUM gestartet. Die (Zwischen-) Ergebnisse des Projekts sind sicher auch für Nicht-Teilnehmer, bestimmt aber für Datenbankproduzenten und -anbieter interessant.
- Source
- Cogito. 9(1993) H.4, S.22-25
-
Schmidt, R.: Konzept Auskunftsagentur : zur Vernetzung innovationsorientierter Dienstleistungen (1991)
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- Abstract
- Es wird ein Konzept zur Intensivierung der fachlichen Auskunftstätigkeit und zum Ausbau von auskunftsunterstützenden Informationsbeziehungen zwischen bestehenden Informationseinrichtungen vorgestellt. Die zur Zeit beobachtbaren Vorbehalte der kleinen und mittleren Unternehmen gegenüber einer intensiveren Nutzung elektronischer Fachinformation werden angesprochen, es werden die tatsächlich artikulierten Informationsbedürfnisse im mittelständischen Bereich charakterisiert und aus diesen Rahmenbedingungen ein Vorschlag zur Harmonisierung und Optimierung bereits vorhandener Auskunftsdienste abgeleitet. Der Autor beschreibt charakteristische Funktionene und Komponenten von Auskunftsagenturen und nennt die Harmonisierung von Auskunftsstandards als wesentliche Voraussetzung zur Qualitätssicherung im Auskunftsbereich. Dabei wird der Aufbau informaller Netzwerke zwischen Auskunftsstellen als besonders wichtig für eine übergreifende, anfrager-orientierte und effiziente Auskunftstätigkeit herausgestellt
-
Auer, J.; Straka, B.; Brünle, E.; Wolpert, D.: Stadtbücherei online : Stadtbücherei Stuttgart nutzt WiNShuttle (1996)
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- Abstract
- Der erste WiNShuttle-Zugang zum Wissenschaftsnetz wurde im Dezember 1995 in der StB Stuttgart geschaltet. Seitdem stehen den Besuchern der StB Computer mit ZUgang zum Internet zur Verfügung. Einführungen und Veranstaltungen zum Thema ergänzen das Angebot. Mit WiNShuttle wird es öffentlichen Bibliotheken möglich, ihr traditionelle Informationsangebot mit digitalen Informationen 'aus dem Netz' zu ergänzen. Gleichzeitig leisten sie einen Beitrag zur Vorbereitung ihrer Nutzer auf die Informationsgesellschaft
-
Klaus, H.G.: Wirkungen der Fachinformationspolitik aus heutiger Sicht : Versagen, Veränderung oder Vorbild? (1998)
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- Abstract
- Seit den 60er Jahren wird die Fachinformation durch verschiedene Programme der Bundesregierung gefördert. Der Beitrag setzt sich mit den Initiativen und der Kritik an der Fachinformationspolitik in einem sich änderden Umfeld auseinander. In einem zweiten Teil wird auf die Struktur und wichtige Förderschwerpunkte des derzeitigen Programms 'Information als Rohstoff für Innovation (1996-2000)' eingegangen. Es werden kritische Erfolgsfaktoren herausgestellt und eine erste Zwischenbilanz in bezug auf das neue Programm gezogen. In einem Ausblick werden Erwartungen an eine künftige gemeinsame Gestaltung von Fachinformationspolitik formuliert
- Source
- nfd Information - Wissenschaft und Praxis. 49(1998) H.4, S.211-219
-
Best, H.: ¬Das Projekt BINE : Bericht aus der Stadtbibliothek Bremen (1998)
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- Source
- Trends für Großstadtbibliotheken - Zukunft wissenschaftlicher Bibliotheken - Multi-Media und Internet. Hrs.: Ekz
-
Bredemeier, W.; Schwuchow, W.: ¬Der Markt für elektronische Konsumentendienste und seine Bedeutung im Gesamtmarkt für elektronische Informationsdienste in Deutschland (1997)
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- Abstract
- Im Gegensatz zu den Entwicklungen elektronischer Informationsdienste im Geschäftsbereich verzögerte sich der Take-off der elektronischen Konsumentendienste, aber seit 1995 befinden sich auch die Consumer Services im Boom. Soweit es um die zentrale wirtschaftliche Größe 'Umsatz' geht, wurden diese Entwicklungen bislang nicht von der Marktforschung erfaßt. Erstmalig wurden in den jährlichen Umsatzerhebungen des Institute for Information Economics auch die Anbieter elektronischer Konsumentendienste sowie die Internetanbieter im Internet einbezogen. Damit wird erstmalig eine fundierte Schätzung der Größe des Gesamtmarktes für elektronische Informationsdienste für geschäftliche und private Zwecke möglich. Die Interpretation der gewonnenen Ergebnisse führt zu Einsichten, die nach dem Stand der öffentlichen Diskussion zum Teil überraschen
- Source
- nfd Information - Wissenschaft und Praxis. 48(1997) H.6, S.343-350
-
Löw, W.; Scherneck, S.: ¬Das Informationsverhalten von Biowissenschaftlern im Spannungsfeld zwischen traditioneller Informationsvermittlung und virtueller Bibliothek : Zu den Ergebnissen von Untersuchungen an zwei wissenschaftlichen Spezialbibliotheken (1998)
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- Abstract
- An 2 biowissenschaftlichen Einrichtungen der Grundlagenforschung, dem Max-Delbrück-Centrum für Molekulare Medizin, Berlin-Buch und dem Leibniz-Institut für Neurobiologie, Magdeburg, wurden 1997 bzw. 1998 Nutzerbefragungen durchgeführt. Obwohl die untersuchten Gruppen beträchtliche Altersunterschiede aufwiesen, ergeben sich einheitliche Trends: für etwa 2/3 der Wissenschaftler ist gegenwärtig die Nutzung von Printmedien und elektronischen Informationsofferten gleichwertig, während etwa 15% der Befragten letzteren den Vorzug geben. Bei der Datenbanknutzung ist festzustellen, daß MEDLINE die überragende Position sowohl bei der CD-ROM als auch Online im Internet einnimmt
- Source
- nfd Information - Wissenschaft und Praxis. 49(1998) H.8, S.463-470
-
Horstmann, K.-W.: HELL or Heaven : das elektronische Informationsangebot der Universitätsbibliothek Hohenheim für die Wirtschaftswissenschaften im Urteil der Bibliothekskunden (1995)
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- Source
- Informationsspezialisten zwischen Technik und gesellschaftlicher Verantwortung: Internationaler Kongreß der Hochschule für Bibliotheks- und Informationswesen, Stuttgart, 4.-5.12.1995. Hrsg.: Projektgruppe Kongreß '95 der HBI Stuttgart
