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Lüdtke, H.: Secret Patrons, Invisible Users : Digital Reference @ Your Library: Fundstücke einer nicht nur virtuellen Erkundung in den USA (2004)
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Moyo, L.M.: PSU Gateway Library : electronic library in transition (2004)
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- Library hi tech. 22(2004) no.2, S.217-226
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Daniel, F.; Maier, C.; Mayr, P.; Wirtz, H.-C.: ¬Die Kunden dort bedienen, wo sie sind : DigiAuskunft besteht Bewährungsprobe / Seit Anfang 2006 in Betrieb (2006)
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Hütte, M.: Zur Vermittlung von Informationskompetenz an Hochschulbibliotheken : Entwicklung, Status quo und Perspektiven (2006)
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Rösch, H.: Spezialbibliothek mit neuen Aufgaben : Die Bibliothek der Friedrich-Ebert-Stiftung auf dem Weg von der klassischen Bibliothek zum multifunktionalen Informationszentrum (2000)
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Beddies, A.: Sprung ins digitale Zeitalter : Geisteswissenschaftliche Forschung nutzt Potenziale des Internet (2009)
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Jansen, H.: Digitale öffentliche Bibliothek NRW (2001)
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Anderhub, A.: Ansätze zur Verankerung der Schulungsangebote der Bibliothek in das Studium (2003)
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- Bibliotheken und Informationseinrichtungen - Aufgaben, Strukturen, Ziele: 29. Arbeits- und Fortbildungstagung der ASpB / Sektion 5 im DBV in Zusammenarbeit mit der BDB, BIB, DBV, DGI und VDB, zugleich DBV-Jahrestagung, 8.-11.4.2003 in Stuttgart. Red.: Margit Bauer
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Bodem, C.: ¬Die Vermittlung von Informations- und Medienkompetenz als Aufgabe der Fachreferenten? (2003)
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Sobottka, G.: Informationskompetenz für Studienanfänger : Planung, Konzeption, Realisierung (Modell Romanistik Freiburg) (2003)
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Lochore, S.: How good are the free digital reference services? : a comparison of library-based and expert services (2004)
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- Library review. 53(2004) no.1, S.24-29
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Savolainen, R.: Information use and information processing : comparison of conceptualizations (2009)
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Braaksma, B.; Drewes, K.; Siemens, G.; Tittenberger, P.: Building a virtual learning commons : what do YOU want to do? (2007)
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McMenemy, D.: Internet identity and public libraries: communicating service values through web presence (2007)
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Smith, L.C.: Reference services (2009)
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Brabazon, T.: ¬The Google effect : Googling, Blogging, Wikis and the flattening of expertise (2006)
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Lin, S.-j.; Belkin, N.: Validation of a model of information seeking over multiple search sessions (2005)
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Lamb, R.; King, J.L.; Kling, R.: Informational environments : organizational contexts of online information use (2003)
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Atkinson, R.: ¬A rationale for the redesign of scholarly information exchange (2000)
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Franke, F.; Schüller-Zwierlein, A.: ¬Das Informations- und Schulungsangebot der bayerischen Hochschulbibliotheken aus Sicht der Studierenden : Ergebnisse einer Umfrage der AG Informationskompetenz im Bibliotheksverbund Bayern (2008)
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