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Hults, P.: Reference evaluation : an overview (1992) 1.00

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Martin, L.M.: Evaluating OPACs or, OPACs are reference tools, too! (1992) 1.00
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Toase, C.A.: Train your staff to provide 95 per cent correct answers (1990) 1.00
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Natale, J.A.; Galloway, J.W.: Remote telephone use in reference service (1993) 1.00
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Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992) 1.00
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Bristow, A.: Academic reference service over electronic mail (1992) 1.00
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Blandy, S.G.: What do faculty want? (1992) 1.00

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Schnelling, H.: Library networking in Germany (1993) 1.00

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Jacobsen, T.E.: 'All I need is in the computer' : reference and bibliographic instruction in the age of CD-ROMs (1992) 1.00
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Hattendorf, L.C.: ¬The art of reference collection development (1989) 1.00
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Adams, M.S.; Judd, B.: Evaluating reference librarians : using goal analysis as a first step (1984) 1.00
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Altmann, E.: Assessment of reference services (1982) 1.00

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Bunge, C.A.: Planning, goals, and objectives for the reference department (1984) 1.00
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Childers, T.A.; Crowley, T.: Information service in public libraries : two studies (1971) 1.00
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Gers, R.; Seward, L.J.: Improving reference performance : results of a statewide study (1985) 1.00
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Hernon, P.; McClure, C.R.: Library reference service : an unrecognized crisis - a symposium (1987) 1.00
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House, D.E.: Reference efficiency or reference deficiency (1974) 1.00
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James, G.R.: Reference: analysis, management and training (1982) 1.00
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Kleiner, J.P.: Ensuring quality reference desk service : the introduction of a peer process (1991) 1.00
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Murfin, M.E.; Gugelchuk, G.M.: Development and testing of a reference transaction assessment instrument (1987) 1.00
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