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West, S.M.: Information delivery strategies and the rural student (1992) 1.00
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Neißer, H.F.: Öffentliche Bibliotheken als Informations- und Medienzentrum (1992) 1.00
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Hombeck, P.: Elektronisches Bürgerinformationssystem in Bremen-Neustadt (1992) 1.00
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Bittner, E.: CD-ROM Datenbanken : vom Angebot über die Benutzer-Einführung zur Erst-Recherche (1993) 1.00
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Jordan, J.; Brintle, L.: Coalition for communication : developing a public communication system (1993) 1.00
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Regier, H.: Neue Technologien in Öffentlichen Bibliotheken : ein Projekt des Kultusministeriums im Land Nordrhein-Westfalen (1992) 1.00
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Delin, P.: Elektronisch informieren (1991) 1.00

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Neißer, H.: Kooperation zwischen Köln und Prag (1992) 1.00
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Ziegler, J.: ¬Der Auskunftsbibliothekar : ein Zauberlehrling? (1991) 1.00
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Ahlers, D.: Vom Stadtplan bis zum Internet : Auskunftsdienst an einer Wissenschaftlichen Bibliothek (1996) 1.00
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Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992) 1.00
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Curry, D.A.: Assessing and evaluating diversity in the reference department (1992) 1.00
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Hults, P.: Reference evaluation : an overview (1992) 1.00

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Martin, L.M.: Evaluating OPACs or, OPACs are reference tools, too! (1992) 1.00
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Toase, C.A.: Train your staff to provide 95 per cent correct answers (1990) 1.00
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Natale, J.A.; Galloway, J.W.: Remote telephone use in reference service (1993) 1.00
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Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992) 1.00
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Bristow, A.: Academic reference service over electronic mail (1992) 1.00
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Blandy, S.G.: What do faculty want? (1992) 1.00

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Schnelling, H.: Library networking in Germany (1993) 1.00

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