Search (15 results, page 1 of 1)

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Abstract

Examines international library journal articles on the theme of current developments in library reference services. Some aspects discussed include: customer service implications for reference practice; countering information overload the role of the librarian; improving the quality of telephone reference services; information resources and democracy; students and the information search process; ethnicity and information seeking; building local history collections through guided autobiography; the vertical file retain or discard?

Footnote

Übers. des Titels: Library reference services

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Abstract

An awareness exists among Italian librarians of the need for an established code of ethics for library reference services. Considers the principles that such a code should incorporate; the US Commitment to Information services, for example, affirms users' rights of access to library books and resources, regardless of content and opinions expressed. Censoship is opposed and people are not barred from library use for ethnis, social or religious reasons. An ethical code would require library staff to be impartial, give attention and respect to users, allocate time properly, and avoid prejudice. Discusses the problems of library ethics which arise when user requests relate to sensitive topics e.g. euthansia, cocaine refining

Date

6. 4.1996 13:22:31

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Abstract

Describes how the small-scale public information service at Milan's Universita degli Studi Political Sciences library coped with the emergency caused by the sudden resignation of its reference librarian by drafting in on a part-time replacement basis existing library staff without previous reference desk experience. Outlines their intensive training in the information technology needed to enable them to provide the differing materials and services required by 3 classes of reader: undergraduates, graduates and postgraduates

Footnote

Übers. d. Titels: Reference desk training in an academic library

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Abstract

Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services

Date

6. 4.1996 13:22:31

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Abstract

Attempts to apply the most recent theories about company wide quality control to public library reference services, and in particular to librarian user interaction during the reference interview. Elements of the interaction that directly affect the quality of the service include the librarian's ability to listen, understand the user's real requirement, and offer the most precise and apt solution to the query. There are also indirect quality factors such as the range of information sources available, the librarian's query solving routine and his educational level, and familiarity with sources and search methods. Looks at the possible outcomes of the reference interview, and how user needs are satisfied

Footnote

Total quality and reference interview quality

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Abstract

In some areas of librarianship, such as cataloguing and subject classification, there are established rulebooks to guide librarians in their work. Information librarians however have no such aid; their metier is more an art than a profession, since reader queries may concern any aspect of human knowledge. After analysing hundreds of information library reader requests; G. Jahoda and colleagues have sought to formulate self-operating rules for interpreting such queries, utilising the 2 basic elements - what is 'known' and what is 'required' - contained in each request. Lists the categories into which each element breaks down. When presented in matrix form these can indicate the type of reference work to consult to resolve any reader queries

Date

6. 4.1996 13:22:31

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Abstract

Illustrates how a public library reference service that aims to utilise all types of information resources, both traditional and electronic, increases the options available to users but at the same time risks the emergence of 'Chaotic' situations, arising from inadequate training of the librarian; damage to or misuse of equipment by users; breaches of copyright; or the unforeseen hidden costs involved in Internet based resources. Discusses the 2 levels of training needed by electronic reference librarians; the essential knowledge they require; the pros and cons of reference service fee charging; and the problem of finding the right balance between CD-ROM and Internet resources

Footnote

Übers. des Titels: Electronic reference resources

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Abstract

Discusses the specialised knowledge and training which the multimedia reference librarian needs in order to provide a satisfactory oersonalised assistance service to online and CD-ROM users. Multimedia products combine electronic text, graphic art, animation and video for user interaction from a workstation. Thus the librarian should not only by familiar with search engines and websites, but also understand computer start-up procedures, passwords, keyboards, software and basic maintenance, data security matters and copyright. Explains the 4 distinct levels of librarian help in query-solving

Footnote

Übers. d. Titels: The reference librarian in a multimedia context

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Abstract

A detailed examination of the UDC's history, function and future prospects. Among topics discussed are: the early pioneering work of P. Otlet and H. LaFontaine; the development of Colon Classification; the 'UDC versus switching language' debate in the 1970s; the FID standard reference code project; and the recent scheme by Williamson and McIlwaine to restructure UDC completely, converting it into a Colon Classification and also creating a thesaurus drawn from the same classification. Comments that UDC, far from being a 'prehistoric monster', is becoming a sort of test laboratory for developing new and interesting documentation structures

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Date

22. 2.1999 20:40:57

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Abstract

Describes the origins and development to date of OLUC, the worldwide bibliographic database of OCLC launched by Ohio College in 1971. OLUC now has over 34m records, with publications in 400 languages. Aftere arly criticism of database accuracy, OCLC began quality improvement programmes in the 1990s, introducing the TechPro 'turnkey cataloguing' and Prompt-Cat acquisitions services. Explains how OLUC solved the 3 problems of duplicated records, sparse bibliographic data, and too many author and subject headings. OCLC has invested heavily in improving data quality, launching an authority control service in early 1996. Provides details of several cooperation programmes started by OCLC, e.g. Conser, USNP, NACO, Enhance and others

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Abstract

Considers the 2 conflicting phenomena of disintermediation and information overload, which in the Internet era respectively pose a threat and offer an opportunity to the librarian and information science profession. User-orientated commercial products and services are tending to promote user information autonomy; but, more positively, the online electronic publication explosion has impelled librarians to cretae Net information resource catalogues, and the IT community to devise novel Internet access tools. Librarians will thus have a useful role to fulfil in both the free and fee-paying E-information sectors as cybrarians or information managers

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Date

22. 2.1999 20:41:06

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Abstract

The report aims to analyze the applicability of the Resource Description and Access (RDA) within the Italian public libraries, and also in the archives and museums in order to contribute to the discussion at international level. The Central Institute for the Union Catalogue of Italian libraries (ICCU) manages the online catalogue of the Italian libraries and the network of bibliographic services. ICCU has the institutional task of coordinating the cataloging and the documentation activities for the Italian libraries. On March 31 st 2014, the Institute signed the Agreement with the American Library Association,Publishing ALA, for the Italian translation rights of RDA, now available and published inRDAToolkit. The Italian translation has been carried out and realized by the Technical Working Group, made up of the main national and academic libraries, cultural Institutions and bibliographic agencies. The Group started working from the need of studying the new code in its textual detail, to better understand the principles, purposes, and applicability and finally its sustainability within the national context in relation to the area of the bibliographic control. At international level, starting from the publication of the Italian version of RDA and through the research carried out by ICCU and by the national Working Groups, the purpose is a more direct comparison with the experiences of the other European countries, also within EURIG international context, for an exchange of experiences aimed at strengthening the informational content of the data cataloging, with respect to history, cultural traditions and national identities of the different countries.