-
Hardwick, D.: Electronic public information provision on the eve of revolution? (1994)
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- Abstract
- Discusses the various issues, pressures and problems facing those information workers involved in setting up a new electronic public information systems. These include: standards, open systems and information technology strategies; user expectations; exchange and cooperation; information expertise; finding the right location; technology; sources of information; and resources. Describes the Society of Public Information Networks (SPIN), an organization created to represent the interests of all local authorities involved in Electronic Public Information technologies such as audiotex, multimedia and cable, and outlines its aims and objectives. Warns of the risks of neglecting the provision of public information
-
Yitzhaki, M.; Hammershlag, G.: Accessibility and use of information sources among computer scientists and software engineers in Israel : academy versus industry (2004)
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- Abstract
- Hypothesizing that workplace significantly affects information-seeking patterns, this study compared accessibility and use of information sources among 233 Israeli computer scientists and software engineers, employed in industry and academy, using a mail questionnaire, which yielded a usable reply rate of 33%. The two groups were found to differ significantly in age, education, seniority, and type of research they performed (basic vs. applied). Printed textbooks, professional journals, and oral discussions with colleagues or experts in the organization were common to both groups, topping almost all lists of accessibility and use. For most information sources, however, the two groups differed significantly and consistently. Printed professional journals as weIl as printed and electronic conference or meeting papers were consistently more accessible and more often used by the academy group, while the industry group reported greater access to and more frequent use of electronic textbooks and trade or promotional literature. In regard to handbooks and standards, in-house technical reports (printed), government technical reports (Internet), librarians and technical specialists (Internet), and oral discussions with supervisors, no significant differences in accessibility were found, but their use by the industry group was much higher. In both groups, accessibility was only partly related to use, and more so among the academy than the industry group.
- Footnote
- Teil eines Themenheftes zu: Information seeking research
- Source
- Journal of the American Society for Information Science and Technology. 55(2004) no.9, S.832-842
-
Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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- Abstract
- Provides illustrative examples of the methods, tools and resources that enable librarians, information specialists and end users to make the most of the WWW. The 4 key factors that facilitate access are location, evaluation, organization and communication. Outlines how a number of sistes make use of these factors. Describes: the Internet Library for Librarians, Argus Clearinghouse's Digital Librarian's Award; FEDSTATS, the University Library System, chines University of Hong Kong, the WWW Virtual Library, the Finnish Virtual Library Project, and BIBNET
- Date
- 22. 2.1999 13:19:44
- Source
- Information retrieval and library automation. 33(1998) no.8, S.1-3
-
Stanley, D.; Lyandres, N.: ¬The electronic revolution and the evolving role of the academic reference librarian (1998)
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- Abstract
- Although assisting and advising have always been central to the role of the reference librarian, the nature of reference work has evolved as a result of the proliferation of electronic resources and their impact on information access. One consequence has been the growing importance of library training in reference work. Considers the place of cooperative teaching, electronic teaching, innovative reference services, reference services outside the library, networking technologies, organization of electronic information and organizational ethos
- Date
- 22. 5.1999 18:27:09
-
Boon, S.; Johnston, B.; Webber, S.: ¬A phenomenographic study of English faculty's conceptions of information literacy (2007)
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- Abstract
- Purpose - The purpose of this research is to identify UK English academics' conceptions of information literacy and compare those conceptions with current information literacy standards and frameworks. Design/methodology/approach - Three year AHRB-funded study involving 80 academics interviewed throughout the UK and using the phenomenographic research method to discover variation in experience leading towards identification of qualitatively different conceptions of information literacy. Conceptions are then reviewed in light of previous research and current librarian-generated frameworks and standards. Findings - The findings identify UK English academics' conceptions of information literacy and show them to be both similar to and significantly different from conceptions described in previous research and librarian-generated frameworks and standards. Research limitations/implications - The research focuses on creating a conceptual snapshot-in-time for the 20 English academics taking part. The research implies that disciplinary differences in conception of information literacy are significant and suggests further research to assess disciplinary conceptual differences. Practical implications - Librarians working with English faculty on information literacy need to be aware of differences in conception between themselves and academics to work effectively. The paper also highlights the significance of information literacy in English faculty's teaching and research practices and this relevance suggests that information literacy should be integrated into course and curriculum design. Originality/value - The paper fills a major gap in literature on information literacy by focussing on conceptions of lecturers, thereby counterbalancing the abundance of work produced by librarians. The paper illustrates the complexity of English academics' conceptions of information literacy and informs academics' use and understanding of information literacy.
-
Edwin, A.; Fleming, D.: Reference and information services (1992)
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- Abstract
- State of the art review of UK reference and information services during the period 1986-1990 covering the following topics: national aspects of reference and information work; regional and local issues in reference and information work; cooperation and reference services; resources management, staffing and new developments; catalogues; information for business and industry; resource collection in reference libraries (government publications, statistics, law, patents and standards); and information technology
- Source
- British librarianship and information work 1986-1990. Vol.1: General libraries and the profession. Ed. by D. Bromley and A.M. Allot
-
Nilges, A.; Reessing-Fidorra, M.; Vogt, R.: Standards für die Vermittlung von Informationskompetenz an der Hochschule (2003)
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- Abstract
- Durch die Übersetzung und Veröffentlichung der "Information Literacy Competency Standards for Higher Education° der Association of College and Research Libraries wurde die Diskussion über Standards zur Informationskompetenz auch in Deutschland angeregt. Hier ist der Blick nun in die andere Richtung gewandt: Es geht nicht um die Kompetenzen der Studierenden, sondern um die Anforderungen, die an Veranstaltungen zur Vermittlung dieser Kompetenzen zu stellen sind. Im Sinne einer Professionalisierung der bibliothekarischen Schulungsangebote haben die Teilnehmer eines Workshop gemeinsam Standards erarbeitet, die in konzeptioneller, persönlicher und organisatorischer Hinsicht zu erfüllen sind. Den Verfassern ist durchaus bewusst, dass diese Vorgaben vielfach noch Zukunftsvisionen sind, deren Realisierung einige Anstrengungen erfordern wird. Das Schulungskonzept - beruht auf der Grundlage des Leitbildes der Bibliothek, - wird von der Bibliotheksleitung gefördert und vertreten, - ist erarbeitet in Kooperation mit Rechenzentrum, Medienzentrum und den Fachbereichen, - ist in der Hochschule bekannt und akzeptiert, - ist in das Lehrangebot eingebunden, - richtet sich an Zielgruppen, die nach Fachgebiet und Studienphase differenziert sind, - kann zusätzliche Angebote für spezielle Zielgruppen vorsehen, z.B. für ältere Studierende oder Schüler der Sekundarstufe II, - bezieht Multiplikatoren aus den Fachbereichen ein, - berücksichtigt den tatsächlichen Bedarf und die Voraussetzungen der jeweiligen Zielgruppe, - orientiert sich an klar definierten Lernzielen, - reagiert flexibel auf veränderte Rahmenbedingungen und Bedürfnisse, - unterliegt einer permanenten Erfolgskontrolle.
-
Aghemo, A.: Come valutare il servizio di informazione (1993)
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- Abstract
- Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services
- Date
- 6. 4.1996 13:22:31
- Footnote
- Übers. des Titels: How to assess a library information service
-
Adams, V.M.: Concepts in end-user training : how to convert end users into effective searchers (1997)
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- Abstract
- Provides guidelines for information professionals running end user search programmes. Covers: the reference interview, evaluation of information sources (purpose, authprity, scope and proposed audience), user aids giving information on access, electronic database procedures, standards, electronic search strategies (logical connectors, proximity connections, limiting searches), and the role of the information centre in supporting end users
-
Lamb, R.; King, J.L.; Kling, R.: Informational environments : organizational contexts of online information use (2003)
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- Abstract
- In this issue we begin with Lamb, King and Kling who are interested in the effect of the industry environment on information gathering practices, particularly those involving information and communication technologies like online searching. They studied use of online services in 26 widely differing California firms operating in law, real estate, or biotechnology over a 17 month period. Data was gathered through semi-structured on-site interviews. Five influences on online usage were identified: interaction with regulatory agencies; demonstration of competence to clients; client expectations for timely, cost effective information; the possibility of shifting information responsibilities outside the organization; and the existence of industry wide infrastructures as information sources. The institutional and technical environment of a firm consistently circumscribes the domain in which choices of online resources are made by its employees. Firms the operate in highly technical and institutional environments have more incentive to gather information than do those in low tech unregulated industries.
- Date
- 5. 7.2006 18:43:22
- Source
- Journal of the American Society for Information Science and technology. 54(2003) no.2, S.97-114
-
Jacobson, A.R.: What about confidentiality? : When and how to release information (1994)
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- Abstract
- Discusses the importance of maintaining confidentiality within the client/human service professional relationship. After citing confidentiality language from the US 'National Standards for Information and Referral', gives extracts from a confidentility guideline checklist developed by the National Assembly of Voluntary Health and Social Welfare Organizations. Also quotes at length suggestions and samples presented by the staff of the Grantmanship Center
- Source
- Information and referral. 16(1994), S.71-78
-
Frowein, C.: Benchmarking voor informatiedienstverleners : een zinvolle stap op weg naar kwaliteit (1998)
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- Abstract
- Modern technology has radically altered the administration of information services and offers a range of alternative sources of information. Librarians must be prepared to use the technology to highlight the importance of their services. Benchmarking provides a useful guarantee to standards of service and assists in improving services on an ongoing basis. In the Netherlands useful models for assessing services have been developed by the Instituut Nederlandse Kwaliteit and the Economic Instituut voor het Midden- en Kleinbedrijf
- Footnote
- Übers. d. Titels: Benchmarking for information services providers: a useful step towards quality
-
Cathcart, R.; Roberts, A.: Evaluating Google Scholar as a tool for information literacy (2005)
0.06
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- Abstract
- There are a growing number of articles on the juncture of Google Scholar and libraries; this article seeks to address the ability of this resource to meet the information needs of students and researchers using the ACRL Information Literacy Standards. Each standard is applied to Google Scholar in this examination, and recommendations for how librarians might respond are offered.
-
Ernestus, H.: Auskunftsdienst: Standards und Realisierung (1973)
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- Footnote
- Mit einem Anhang: Standards für den Auskunftsdienst in öffentlichen Bibliotheken. Übers. von U. Ernestus
-
Patrick, W.: Consumer health information services in England : a personal view of the top two (1989)
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- Abstract
- Describes and compares 2 UK consumer helth projects: Help for Health at Southampton General Hospital, and the Health Information Service at the Lister Hospital in Stevenage, Hertfordshire. While the 2 projects take different approaches, they are complementary and both are free and have set standards which are benchmarks in health library practice.
-
Pomerantz, J.: ¬A conceptual framework and open research questions for chat-based reference service (2005)
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- Abstract
- This article seeks to shift the literature an chat-based reference services beyond the current spate of case studies and discussions of emerging standards and best practices in providing chat-based reference, to a higher level of discussion an the creation and discussion of theoretical frameworks to unite these standards and practices. The article explores the varlous steps in the process of providing synchronous, chat-based reference, as well as issues involved in providing such service at each step. The purpose of this exploration is twofold: First, this article presents some open research questions at each step in the process of providing chatbased reference service. Second, the entire process of providing chat-based reference is viewed as a whole, and a model of the provision of chat-based reference service is developed at a high level of abstraction. lt is hoped that this model may serve as a conceptual framework for future discussions of and development of applications for chat-based reference.
- Source
- Journal of the American Society for Information Science and Technology. 56(2005) no.12, S.1288-1302
-
Dudley, M.; Barraclough, C.: ¬The unobtrusive testing of public library information services : a pilot survey (1995)
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- Abstract
- Report of a pilot survey to test a method of assessing the effectiveness of enquiry desk services and if identifying the training needs of staff carried out in Hertfordshire Libraries during 1994. Describes the process leading up to the survey, the enquiry methods used, and the recommendations made for a standardised method. Trading standards officers participated in the research, with the same 4 questions being put to 4 different libraries in the region
-
Collins, M.: Leveling the information playing field : Illinois public libraries (1996)
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- Abstract
- An account of how public libraries in Illinois are serving their special populations. The Illinois Public Library Associations' public library standards provides that libraries should identify specific target groups within their population at least every 5 years. Such groups include but are not limited to the educationally, culturally and socioeconomically disadvantaged; the elderly; individuals who are illiterate; ethnis minorities; persons with limited English speaking ability; cognitive and emotional disabilities; and residents of state, county and locally funded institutions. The types of programmes and services offered are as diverse as the libraries and communities they serve
-
BID / Dienstleistungskommission: Standards der Informationskompetenz für Studierende (2010)
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- Content
- "Präambel Wissen und Information sind zu zentralen Ressourcen gesellschaftlicher und wirtschaftlicher Entwicklung geworden. Nach dem Grundprinzip des lebenslangen Lernens ist die Informationskompetenz eine wesentliche Schlüsselqualifikation und Voraussetzung für die aktive Teilhabe an der Wissensgesellschaft. Informationskompetenz ist unabhängig von Lebensalter, Bildungsstand, Fachrichtung oder beruflichem Umfeld zu verstehen als eine komplexe Fähigkeit, Informationen selbstorganisiert und problemlösungsorientiert effizient zu suchen, zu finden, zu bewerten und effektiv zu nutzen. Auch Bibliotheken sehen ihre Rolle auch in der aktiven Unterstützung bei der Entwicklung von Informationskompetenz: Informationskompetente Nutzer können u.a. ihre riesigen Informationssammlungen zielgerichteter ausschöpfen. Orientiert an den jeweiligen Zielgruppen gestalten Bibliotheken vielfältige Angebote: Informationskompetenz wird in unterschiedlichen Lernszenarien, an verschiedenen Lernorten und in digitalen Lernwelten erworben. Die Hochschulbibliotheken stehen vor einer besonderen Herausforderung: Der Bologna-Prozess hat die Rolle der Schlüsselqualifikationen in der Hochschullehre gestärkt, und speziell die Informationskompetenz wird in ihrer Bedeutung für ein erfolgreiches Studium und die Vorbereitung auf das Berufsleben allgemein anerkannt. Die Hochschulbibliotheken haben es übernommen, die Studierenden in eigenen Lehrveranstaltungen und durch Hilfestellungen zum Selbststudium bei der Entwicklung ihrer Informationskompetenz zu betreuen und anzuleiten. Sie betrachten die Vermittlung von Informationskompetenz als eine ihrer Kernaufgaben.
Um die Zusammenarbeit von Bibliothekaren und Hochschullehrern nachhaltig sinnvoll zu gestalten, ist ein Konsens herzustellen, was unter Informationskompetenz im Studium verstanden wird und an welchen Indikatoren dies festzumachen ist. Diese Definition und Strukturierung des Gegenstands soll mit den hier vorgelegten Standards geleistet werden. Sie sollen sowohl den Studierenden als auch den Lehrenden der Studienfächer Orientierung geben und die Koordinierung erleichtern. Dabei hängt jedoch die konkrete Bewältigung von Informationsproblemen von vielerlei Faktoren ab. Fachliche Anforderungen, lokale und regionale Bedingungen sowie Wissen, Fertigkeiten, fachliche Qualifikationen und persönliche Einstellungen des Informationssuchenden spielen hier u.a. eine Rolle. Aus diesem Grund wird die Ausgestaltung der Standards mit Lehrinhalten und didaktischen Konzepten bewusst nicht in die abstrakt formulierten Standards aufgenommen. Auch die Formulierung konkreter Kriterien zur Beurteilung von Informationskompetenz ist vom jeweiligen Einsatzkontext abhängig und wird daher ausgeklarnrnert. Angesichts der dynamischen Entwicklung der Informationstechnik und der Suchräume sind diese Inhalte zudem kontinuierlich zu aktualisieren und neu zu gewichten.
-
Pelou, P.: ¬La relation bibliothecaire usager dans le reseau des bibliotheques internationales (1996)
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- Abstract
- Users of international libraries, such as the UN library in Geneva, are themselves highly skilled in using electronic information sources and expect to have access to the most up to date equipment. The librarian/user relationship is thus cooperative, with the user often more expert in using new tools than the librarian. There is no formal network of international libraries, which stand outside overall information policies, though libraries such as those of the UN coordinate standards and activities. The role of the librarian in this context, as exemplified by the Genova library, embraces 3 functions: producer (creation of databases and bibliographies eg those of the Department of Human Rights); trainer (continuing education for both colleagues and users); and mediator (making information and documentation available to the public eg CD-ROM and video publications of archive material celebrating the UN's 50th anniversary). With increasing use of the Internet and the personalisation of information, the library is becoming more like a cafe, offering an information space for individualistic users
