-
Bailey, C.W.: ¬The intelligent reference information system project : a merger of CD-ROM LAN and expert system technology (1992)
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- Abstract
- The University Libraries of the Univ. of Houston created an experimental Intelligent Reference Information System (IRIS) over a two-year period. A ten-workstation CD-ROM LAN was implemented that provided access to 19 citiation, full-text, graphic, and numeric databases. An experts system, Reference Expert, was developed to assist users in selecting appropriate printed and electronic reference sources. This expert system was made available on both network and stand-alone workstations. Three research studies were conducted
-
Aghemo, A.: ¬Il reference librarian nel contesto multimediale (1998)
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- Abstract
- Discusses the specialised knowledge and training which the multimedia reference librarian needs in order to provide a satisfactory oersonalised assistance service to online and CD-ROM users. Multimedia products combine electronic text, graphic art, animation and video for user interaction from a workstation. Thus the librarian should not only by familiar with search engines and websites, but also understand computer start-up procedures, passwords, keyboards, software and basic maintenance, data security matters and copyright. Explains the 4 distinct levels of librarian help in query-solving
-
Schaefer, M.T.: Internet information retrieval for libraries : four keys & sites that use them (1998)
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- Abstract
- Provides illustrative examples of the methods, tools and resources that enable librarians, information specialists and end users to make the most of the WWW. The 4 key factors that facilitate access are location, evaluation, organization and communication. Outlines how a number of sistes make use of these factors. Describes: the Internet Library for Librarians, Argus Clearinghouse's Digital Librarian's Award; FEDSTATS, the University Library System, chines University of Hong Kong, the WWW Virtual Library, the Finnish Virtual Library Project, and BIBNET
- Date
- 22. 2.1999 13:19:44
-
Aghemo, A.: Come valutare il servizio di informazione (1993)
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- Abstract
- Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services
- Date
- 6. 4.1996 13:22:31
-
Shaw, D.: Challenges of information technology in improving information services (1997)
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- Abstract
- Reviews the significant changes in information technology over the last 50 years and considers the many implications for information services. The Internet, global access to distributed information sources, and remote users all present challenges to would-be providers of information services. As resources proliferate, the information professional must develop new methods for locating and accessing them: reliance on publishers and reviews is no longer sufficient. Information service providers can now serve more diverse clienteles, but must be aware of the greater range of information needs and styles of information seeking. The continuing challenge is to harness the information technologies to meet these needs
- Date
- 22. 2.1999 16:50:03
-
Young, W.F.: Methods for evaluating reference desk performance (1985)
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-
Westbrook, L.: Evaluating reference : an introductory overview of qualitative methods (1990)
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-
Coles, C.: Information seeking behaviour of public library users : use and non-use of electronic media (1999)
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- Abstract
- This paper highlights some of the significant findings from author's PhD: "Factors affecting the end-use of electronic databases in public libraries." Public libraries have a wide range of different types of users who, unlike academic or special library users, are not necessarily information-trained (see Coles, 1998). Whereas the academic, special library user may have specific information needs that can be met by electronic sources, public library users do not necessarily have such specific information needs that can easily be identified and met. Most user surveys have tended to concentrate on the searching and retrieval aspect of information seeking behaviour, whereas this study's user survey focused more on how people perceived and related to Information and Communication Technologies (ICTs). It was not how people searched a particular electronic source, in this case CD-ROM, that was of prime interest but rather whether or not people actually used them at all and the reasons why people did or did not use electronic media. There were several reasons the study looked at CD-ROM specifically. Firstly, CD-ROM is a well established technology, most people should be familiar with CD-ROM/multimedia. Secondly, CD-ROM was, at the start of the study, the only open access electronic media widely available in public libraries. As well as examining why public library users chose to use electronic sources, the paper looks at the types of CD-ROM databases used both in the library and in general Also examined are what sort of searches users carried out. Where appropriate some of the problems inherent in studying end-users in public libraries and the difficulty in getting reliable data, are discussed. Several methods were used to collect the data. I wished to avoid limiting research to a small sample of library sites, the aim was to be as broad in scope as possible. There were two main groups of people 1 wished to look at: non-users as well as CD-ROM users
- Date
- 22. 3.2002 8:51:28
-
Fabritius, H.: Triangulation as a multiperspective strategy in a qualitative study of information seeking behaviour of journalists (1999)
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- Abstract
- Recently, the importance of application of multiple, qualitative methods has been emphasised in the field of information seeking and retrieval research. (See Fidel 1993; Vakkari 1997). One of the earliest and most ambitious attempts to apply multiple methods was the research project on information needs and information services in local authority social services departments. (Wilson & Streatfield 1977; Wilson, et al., 1979; Wilson 1981). In studies on information needs and seeking qualitative methods have gained a leading position in the 1990's (Vakkari 1997: 451). Indisputably, this is the case when looking at recent information needs, seeking and use research carried out by Algon (1997), Ellen (1998), Barry (1995), Byström (1997), Iivonen (1996), Kirk (1997), Kuhlthau (1993), Solomon (1997) and Sonnenwald and Lievrouw (1996). Furthermore, though the approach of the study is qualitative the application of quantitative techniques is not necessarily excluded. In methodological literature attention is paid to integrating qualitative and quantitative techniques. These methods are not opposite but they complement to each other. In a qualitative study various methods can be combined. Triangulation can be seen in two ways: firstly, to ascertain the validity of research; secondly, to employ the methods that are appropriate to the subject investigated. Application of triangulation in the former way aims at the full, 'objective' picture of the subject studied, while the picture obtained in the latter way is like a kaleidoscope. Thus the ultimate reason for triangulating is to gain deeper understanding of the phenomenon studied.
-
Harnack, A. von: ¬Die Auskunftserteilung als bibliothekarische Aufgabe (1940)
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- Source
- Zentralblatt für Bibliothekswesen. 57(1940), S.16-22
-
Thun, H.-P.: "At your fingertip"? : Auskunfts- und Informationsdienst bei uns noch Entwicklungsland (1970)
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- Source
- Bücherei und Bildung. 22(1970), S.63-71
-
Jonzeck, M.: ¬Die Aktivierung, Verbesserung und Neuorientierung der Informationstätigkeit der allgemeinen öffentlichen Bibliotheken (1965)
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- Source
- Bibliothekar. 19(1965), S.15-22
-
Metz, A.: Community service : a bibliography (1996)
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- Date
- 17.10.1996 14:22:33
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- Date
- 20. 4.2002 17:30:22
-
Ghilardi, F.J.M.: ¬The information center of the future : the professional's role (1994)
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- Date
- 27.12.2015 18:22:38
-
White, M.D.; Abels, E.G.: Measuring service quality in special libraries : lessons from service marketing (1994)
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- Abstract
- As part of a project to develop a means of measuring service quality in special libraries, the authors review the service marketing literature for models and methods. They focus on 2 techniques; SERVQUAL, which measures service quality on the basis of expectations and performance, and SERVPERF, which is based on performance alone. The authors then assess the applicability of these methods to special libraries and information centres. The methods of SERVQUAL and SERVPERF seem applicable to not only these kinds of libraries, but to other kinds as well. An important unknown which may prevent outright adoption of one of these instruments is the extent to which they adequately reflect the values library clients attach to information services. If they do not, some item may have to be addedd
-
Summerhill, K.S.: ¬The high cost of reference : the need to reassess services and service delivery (1994)
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- Abstract
- Examines the cost-effectiveness of reference services in the academic library. Reference librarians must reassess their service priorities and service delivery methods in order to operate efficiently and comptete effectively with commercial information services. Areas of concern include inappropriate allocation of librarians' time to tasks not requiring their skills, and inherently inefficient service delivery methods centred round the reference desk. Concludes that traditional reference services are not cost-effective and proposes moving to an office consultation model for reference service through scheduled in-depth consultations which would be combined with an information desk for more routine enquiries
-
Murfin, M.E.: Evaluation of reference service by user report of success (1995)
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- Abstract
- The history of user evaluation of reference service is traced and related to other methods of reference evaluation, including librarian self report of success, behavioral guidelines, and ubobtrusive observation. The evidence to be derived from presently available user evaluations is considered in the light of criteria for a reference evaluation instrument. Concludes that reference success cannot be explained by any one group of factors, and that the best evaluation will utilize many methods
-
Scholle, U.: Kann ich Ihnen behilflich sein? : Erhebung am zentralen Auskunftsplatz der ULB Münster (2000)
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- Date
- 22. 1.2000 17:52:11
