-
Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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- Abstract
- First published in 1993, this book presents a new process approach to library and information services.
- Date
- 25.11.2005 18:58:22
-
KnowledgeCite announces KnowledgeCite Library (1998)
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- Abstract
- KnowledgeCite have introduced KnowledgeCite Library: a WWW based information service designed to deliver premium scholarly reference information service designed to deliver premium scholarly reference information to library consortia using the latest Internet technology solutions. In addition to providing one stop access to an extensive collection of bibliographic databases, KnowledgeCite will offer full text access through its links to publisher Web sites, document delivery services and library holdings data
- Date
- 25. 7.1998 9:46:22
-
Rader, H.B.: Library orientation and instruction - 1993 (1994)
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- Abstract
- This annotated bibliography lists materials dealing with information literacy - including instruction in the use of information resources, research, and computer skills related to retrieving, using, and evaluating information. This review, the 20th to be published in RSR, includes items in English published in 1993
- Source
- Reference services review. 22(1994) no.4, S.81-
-
Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Abstract
- The development of excellent reference skills is an art, and requires skill. Knowledge of how reference works are organised and work is of utmost importance. The librarian is also required to appreciate and understand user needs. It is necesary to solicit the real uestion, which often is not the one asked.
- Source
- Reference librarian. 1988, no.22, S.241-244
-
Nawe, J.: How significant is nonverbal communication in the reference interview? : An overview (1989)
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- Abstract
- Considers the part played by nonverbal communication in a librarian's ability to develop expertise in the librarian-user interface of a reference work interview. Special attention is directed to gestures and facial expressions.
- Source
- Maktaba. 11(1989), no.1, S.19-22
-
Doek, A.: Antwoord op elke vraag : Bilbiofoon aan een vergelijkend 'warenonderzoek' onderworpen (1994)
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- Abstract
- In the Netherlands the first 'Library-phone' service to answer questions from the general public by phone was started by Friesland Central Library Service in 1986. 7 provincial authorities currently provide library-phone services. A survey of the 7 services showed some variation in answers provided and in time taken to provide an answer. In some instances library-phone staff had failed to use up-to-date sources. However, in general all questions were answered satisfactorily
- Source
- Bibliotheek en Samenleving. 22(1994) no.2, S.26-29
-
Broady, J.E.: Costing of bibliographic services (1997)
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- Abstract
- Although traditionally, costing is an activity which information professionals have not needed to undertake, increasing emphasis on demonstrating value for money in service provision has led to a growing awareness of the need to cost service activity. Discusses the basics of costing library activities, noting types of costs (direct costs and indirect costs; fixed costs and variable costs). Describes 2 basic approaches to costing: marginal costing; and total absorption or absorption costing and illustrates the principles involved using library based examples. Argues that, although librarians focus on the needs of their users, they must have a knowledge of and an ability to undertake costing if they are to provide services that are effectively designed and delivered. Concludes that, without such knowledge and ability, library managers must eventually lose their central role in the planning and control of these services
- Date
- 9. 2.1997 18:44:22
22. 9.1997 18:41:15
-
Herman, D.: But does it work? : evaluating the Brandeis reference model (1994)
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- Abstract
- The Brandeis model of reference service delivery, which consists of a student-staffed information desk and a professional reseaarch consultation service, attemps to preserve the quality of the reference encounter at a time of dramatically increased demand. In this article, Herman describes a multifaceted evaluation of the model, which has neen in place since 1990. A retreat was held to redefine the model's ideals, an unabstrusive studa was performed to measure the effectiveness of the information desk, and a focus group project was used to gauge patron response. The overall conclusion of the study is that the model provides a high-quality service that has been enthusiastically received, but that improvements need to be made in the referral of patrons from the information desk to the librarian
- Source
- Reference services review. 22(1994) no.4, S.17-28
-
Johnson, P.: Selecting electronic resources : developing a local decision-making matrix (1996)
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- Abstract
- Selecting electronic resources requires both a policy statement to guide collection development and management and procedures to manage the process of selecting and handling these resources. Both policy and procedures must be crafted in response to local priorities, resources, limitations, and organizational structure. This paper examines issues that should be addressed when developing local procedures. Particular emphasis is given to preparing a mechanism to guide selection. One possible model - a decision-making matrix to guide selection between various media and modes of information delivery - is explored.
- Series
- Cataloging and classification quarterly; vol.22, nos.3/4
-
Rose, P.M.; Stoklosa, K.; Gray, S.A.: ¬A focus group approach to assessing technostress at the reference desk (1998)
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- Abstract
- As in many academic libraries, reference desk service at the Health Sciences Library (SUNY UB) involves an increasing number and complexity of computerised systems. As such, expectations of those who staff the reference desk to have technical facility have increased along with expression of anxiety about staffing the desk. To test the assumption that technology is the cause of this anxiety, the investigators conducted a focus group study with segments of the reference desk staff who seemed to experience the most strain. This qualitative study resulted in the identification of technological and other factors that contribute to the anxiety and makes recommendations to resolve such stress
- Date
- 22. 5.1999 18:32:46
-
Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998)
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- Abstract
- Reports results of a naturalistic study to examine the role of non verbal communication in academic libraries. Library users with information needs face the choice of trying to find the solution themselves or asking a librarian for assistance. This decision to approach or not approach a librarian and engage in interaction was studied through use of Mehrabian's immediacy metaphor. It was hypothesized that the non verbal behaviour of the librarian is related to the user's decision to approach. Data were collected through observation and interviews from 2 academic libraries: 1 college and 1 university. The investigator observed reference interactions for 37 hours, interviewing 155 users who approached 34 librarian volunteers during this observation period. Content analysis of data resulted in the identification of 5 categories indicated by users to have been critical in their choice to approach one librarian over another: initiation; availability; familiarity; proximity; and gender. Non verbal behaviours important in users' perceptions of approachability were identified. Eye contact was the most frequently mentioned behaviour that signalled to the user that the librarian was approachable
- Date
- 22. 2.1999 19:39:57
-
Tenopir, C.: Integrating electronic reference (1995)
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- Abstract
- Reports on a survey of ARL (Ass. of Research Libraries) members in the USA in 1994, which sought to find out the electronic reference services that are offered by these libraries and how the services affect reference staff, the expectations of users, and user instruction. The services covered include CD-ROM, intermediary online searching, end user online (e.g. FirstSearch), tape loaded databases and user access to the Internet, including electronic mail facilities. Highlights the additional workload the provision of these services involves, and the sometimes unrealistic expectations of users especially with regard to Internet resources
- Date
- 25.11.1995 19:22:01
-
Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Abstract
- The Brandeis University main library, Waltham, MA, reference service scored highly on the Wisconsin-Ohio Reference Evaluation Programme (WOREP). Reports on a site visit to Brandeis carried out in 1996 to determine how its reference library performance differs from the perfromance of the typical academic reference deparrtment in the areas covered by the WOREP data. Findings indicate that intensive use of electronic resources, a good reference collection, good architecture, administrative support and adequate time provided by the consultation model contributed to service quality
- Source
- Journal of academic librarianship. 22(1996) no.6, S.423-429
-
Yu, L.: Geographic information systems in library reference services : development and challenge (1998)
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- Abstract
- Discusses the concept and function of GIS and compares the use of GIS in libraries with library map collections. Reviews GIS projects in libraries and examines GIS user services and the challenge they pose. Discusses user access to GIS and argues that simplified and varied user interfaces are important to improve user access
- Date
- 17. 1.1999 13:50:22
- Footnote
- Part of an issue devoted to electronic resources and their use in libraries, from the viewpoint of reference services, with an emphasis on the Internet and Geographic Information Systems
-
Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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- Abstract
- Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. Examines 7 misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. the misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement anf jargon, communicating with librarians, and caring about competency
- Date
- 14.11.1998 19:22:48
- Footnote
- Part of an issue devoted to the philosophical ideas underlying reference services
-
Smet, E. de: Evaluation of a computerised community information system through transaction analysis and user survey (1995)
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- Abstract
- Reports on the results of a transaction analysis and user survey, evaluating a pilot system for computerized community information in a public library, based on the GDIS system (Gemeenschaps Informatie Documentair System). The non hierarchical and global approach to the integrated database proved to be useful for novice users. Out of many parameters only frequency of use correlates with retrieval success. The online questionnaire proved to be worthwhile although restricted in scope. The logbook transaction analysis yielded a rich amount of useful management information for the systems managers. The user survey yielded a rich set of data on which to perform statistical analyses according to social science practice, from which some interesting relations could be detected
- Date
- 23.10.1995 19:22:11
-
Ranta, J.A.: Queens Borough Public Library's Guidelines for cataloging community information (1996)
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- Abstract
- Currently, few resources exist to guide libraries in the cataloguing of community information using the new USMARC Format for Cammunity Information (1993). In developing a community information database, Queens Borough Public Library, New York City, formulated their own cataloguing procedures for applying AACR2, LoC File Interpretations, and USMARC Format for Community Information to community information. Their practices include entering corporate names directly whenever possible and assigning LC subject headings for classes of persons and topics, adding neighbourhood level geographic subdivisions. The guidelines were specially designed to aid non cataloguers in cataloguing community information and have enabled library to maintain consistency in handling corporate names and in assigning subject headings, while creating database that is highly accessible to library staff and users
- Source
- Cataloging and classification quarterly. 22(1996) no.2, S.51-69
-
Aghemo, A.: Etica professionale e servizio di informazione (1993)
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- Abstract
- An awareness exists among Italian librarians of the need for an established code of ethics for library reference services. Considers the principles that such a code should incorporate; the US Commitment to Information services, for example, affirms users' rights of access to library books and resources, regardless of content and opinions expressed. Censoship is opposed and people are not barred from library use for ethnis, social or religious reasons. An ethical code would require library staff to be impartial, give attention and respect to users, allocate time properly, and avoid prejudice. Discusses the problems of library ethics which arise when user requests relate to sensitive topics e.g. euthansia, cocaine refining
- Date
- 6. 4.1996 13:22:31
-
Malan, C.: Personal strategies in reference work (1992)
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- Abstract
- Most of the skills required in reference work can be learnt or developed over a period of time. Examines the following: skills and knowledge pertaining to stock, reference tools and the communities served in South Africa; and interpersonal skiills in traditional reference work and in a computerized library
- Source
- Cape librarian. 36(1992) no.10, S.22-23
-
Eisenberg, M.: Big 6 tips : number two. Information seeking strategies (1997)
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- Abstract
- Discusses stage 2 in the process of teaching information problem solving, information seeking strategies, which has 2 components: determining the range of possible sources, and evaluating them to determine priorities. Describes 'brainstorming and narrow', the essential process for information seeking strategies
- Source
- Emergency librarian. 25(1997) no.2, S.22
