Search (5 results, page 1 of 1)

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Abstract

Library information service assessment studies can help the reference librarian to form an accurate judgement on the library's structure and organization in terms of: efficiency; effectiveness; and cost/benefit ratio. These 3 assessment criteria can be applied to the following areas: staff; users; user requests; answers provided; library information service potential; and collection and documentation resources. Each of these areas yields further sub-categories for evaluation. Data collection methods depend on the end purpose of the assessment study, but may include the issue of questionnaires to librarians and users, and non invasive observation of user activities. The studies can be unpopular, as they may result in cuts in staff or services

Date

6. 4.1996 13:22:31

Footnote

Übers. des Titels: How to assess a library information service

Type

a

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Abstract

In some areas of librarianship, such as cataloguing and subject classification, there are established rulebooks to guide librarians in their work. Information librarians however have no such aid; their metier is more an art than a profession, since reader queries may concern any aspect of human knowledge. After analysing hundreds of information library reader requests; G. Jahoda and colleagues have sought to formulate self-operating rules for interpreting such queries, utilising the 2 basic elements - what is 'known' and what is 'required' - contained in each request. Lists the categories into which each element breaks down. When presented in matrix form these can indicate the type of reference work to consult to resolve any reader queries

Date

6. 4.1996 13:22:31

Type

a

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Abstract

An awareness exists among Italian librarians of the need for an established code of ethics for library reference services. Considers the principles that such a code should incorporate; the US Commitment to Information services, for example, affirms users' rights of access to library books and resources, regardless of content and opinions expressed. Censoship is opposed and people are not barred from library use for ethnis, social or religious reasons. An ethical code would require library staff to be impartial, give attention and respect to users, allocate time properly, and avoid prejudice. Discusses the problems of library ethics which arise when user requests relate to sensitive topics e.g. euthansia, cocaine refining

Date

6. 4.1996 13:22:31

Type

a

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Abstract

Illustrates how a public library reference service that aims to utilise all types of information resources, both traditional and electronic, increases the options available to users but at the same time risks the emergence of 'Chaotic' situations, arising from inadequate training of the librarian; damage to or misuse of equipment by users; breaches of copyright; or the unforeseen hidden costs involved in Internet based resources. Discusses the 2 levels of training needed by electronic reference librarians; the essential knowledge they require; the pros and cons of reference service fee charging; and the problem of finding the right balance between CD-ROM and Internet resources

Type

a

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Abstract

Discusses the specialised knowledge and training which the multimedia reference librarian needs in order to provide a satisfactory oersonalised assistance service to online and CD-ROM users. Multimedia products combine electronic text, graphic art, animation and video for user interaction from a workstation. Thus the librarian should not only by familiar with search engines and websites, but also understand computer start-up procedures, passwords, keyboards, software and basic maintenance, data security matters and copyright. Explains the 4 distinct levels of librarian help in query-solving

Footnote

Übers. d. Titels: The reference librarian in a multimedia context

Type

a