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Raban, D.R.: Self-presentation and the value of information in Q&A websites (2009)
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- Abstract
- Prior research has shown that social interaction is important for continuation of question-and-answer (Q&A) activity online and that it also leads to monetary rewards. The present research focuses on the link between social interaction and the value of information. Expressions of self-presentation in the interaction between askers and answerers online are studied as antecedents for answer feedback which represents the value of the answer to the asker. This relationship is examined in a Q&A site, specifically, in Google Answers (GA). The results of content analysis performed on sets of questions and answers show that both explicit and implicit social cues are used by the site's participants; however, only implicit expressions of self-presentation are related to the provision of social and monetary feedback, ratings, and tips. This finding highlights the importance of implicit cues in textual communication and lends support to the notion of social capital where both monetary and social forms of feedback are the result of interaction online.
-
Shachaf, P.: ¬The paradox of expertise : is the Wikipedia Reference Desk as good as your library? (2009)
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- Abstract
- Purpose - The purpose of this paper is to examine the quality of answers on the Wikipedia Reference Desk, and to compare it with library reference services. It aims to examine whether Wikipedia volunteers outperform expert reference librarians and exemplify the paradox of expertise. Design/methodology/approach - The study applied content analysis to a sample of 434 messages (77 questions and 357 responses) from the Wikipedia Reference Desk and focused on three SERVQUAL quality variables: reliability (accuracy, completeness, verifiability), responsiveness, and assurance. Findings - The study reports that on all three SERVQUAL measures quality of answers produced by the Wikipedia Reference Desk is comparable with that of library reference services. Research limitations/implications - The collaborative social reference model matched or outperformed the dyadic reference interview and should be further examined theoretically and empirically. The generalizability of the findings to other similar sites is questionable. Practical implications - Librarians and library science educators should examine the implications of the social reference on the future role of reference services. Originality/value - The study is the first to: examine the quality of the Wikipedia Reference Desk; extend research on Wikipedia quality; use SERVQUAL measures in evaluating Q&A sites; and compare Q&A sites with traditional reference services.
-
International yearbook of library and information management : 2001/2002 information services in an electronic environment (2001)
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- Date
- 25. 3.2003 13:22:23
-
Yoo, E.-Y.; Robbins, L.S.: Understanding middle-aged women's health information seeking on the web : a theoretical approach (2008)
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- Date
- 9. 2.2008 17:52:22
-
Kuhlthau, C.C.: Seeking meaning : a process approach to library and information services (2003)
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- Date
- 25.11.2005 18:58:22
-
Pennanen, M.; Vakkari, P.: Students' conceptual structure, search process, and outcome while preparing a research proposal : a longitudinal case study (2003)
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- Abstract
- This article focuses an analysing students' information needs in terms of conceptual understanding of the topic they propose to study and its consequences for the search process and outcome. The research subjects were 22 undergraduates of psychology attending a seminar for preparing a research proposal for a small empirical study. They were asked to make searches in the PsycINFO database for their task in the beginning and end of the seminar. A pre- and postsearch interview was conducted in both sessions. The students were asked to think aloud in the sessions. This was recorded, as were the transaction logs. The results show that during the preparation of research proposals different features of the students' conceptual structure were connected to the search success. Students' ability to cover their conceptual construct by query terms was the major feature affecting search success during the whole process. In the beginning also the number of concepts and the proportion of subconcepts in the construct contributed indirectly via search tactics to retrieving partly useful references. Students' ability to extract new query terms from retrieved items improved search results.
- Date
- 19. 6.2003 17:22:33
-
Limberg, L.; Alexandersson, M.: Learning and information seeking (2009)
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- Date
- 27. 8.2011 14:22:22
-
Moyo, L.M.: PSU Gateway Library : electronic library in transition (2004)
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- Source
- Library hi tech. 22(2004) no.2, S.217-226
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Brabazon, T.: ¬The Google effect : Googling, Blogging, Wikis and the flattening of expertise (2006)
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- Date
- 16. 3.2019 16:22:08
-
Lin, S.-j.; Belkin, N.: Validation of a model of information seeking over multiple search sessions (2005)
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- Date
- 10. 4.2005 14:52:22
-
Koopmans, N.I.: What's your question? : The need for research information from the perspective of different user groups (2002)
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- Date
- 2. 7.2005 12:22:50
-
Lamb, R.; King, J.L.; Kling, R.: Informational environments : organizational contexts of online information use (2003)
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- Date
- 5. 7.2006 18:43:22
-
Atkinson, R.: ¬A rationale for the redesign of scholarly information exchange (2000)
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- Date
- 10. 9.2000 17:38:22
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Nicholas, D.; Huntington, P.; Jamali, H.R.; Rowlands, I.; Fieldhouse, M.: Student digital information-seeking behaviour in context (2009)
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- Date
- 23. 2.2009 17:22:41
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Kim, J.: Describing and predicting information-seeking behavior on the Web (2009)
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- Date
- 22. 3.2009 18:54:15
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Salvesen, G.: Is the library able to find the answer? (2005)
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- Date
- 22. 7.2009 10:54:45
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Wilson, T.: ¬The information user : past, present and future (2009)
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- Date
- 8. 7.2010 19:09:22
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Günther, S.: Aufbruch in den virtuellen Raum : Anleitung zum Aufbau eines Web Contact Centers (2005)
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- Date
- 22. 9.2005 20:50:31
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Hemmig, W.S.: ¬The information-seeking behavior of visual artists : a literature review (2008)
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- Date
- 7. 6.2008 12:22:23
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Lee, C.P.; Trace, C.B.: ¬The role of information in a community of hobbyist collectors (2009)
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- Date
- 22. 3.2009 18:01:49
