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  1. Stephenson, N.K.; St.Clair, L.: Extending the class : graduate assistantships in the reference department (1996) 0.00 
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    Abstract
    Recent trends have brought great changes in academic reference services. Budget shortfalls, technological advances, changing responsibilities, and increased service demands have prompted many to examine alternative staffing arrangements. In this article, the authors describe a pilot project in an academic reference department where graduate assistants from academic units other than library and information science assist in the provision of reference, information, and instructional services. These students, compensated by tuition waivers and stipends, augment existing refrence services and are also well situated to reap other academic and professional benefits
  2. Lusher, T.J.: Support services for campus remote users (1996) 0.00 
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    Abstract
    As academic libraries introduce and expand networked access to electronic information services and databases, a new group of remote library users will emerge. These campus remote users will be in a unique situation which requires support services that blend services provided to on site library users and remote users. Offers suggestions in providing these support services
  3. Enyart, M.G.; Smith, R.A.: Reference services : more than information chauffeuring (1996) 0.00 
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    Abstract
    In the past, librarians were the 'information chauffeurs' who, when requested, performed mediated searches and pointed the client towards various information resources. The advent of information utilities and newly developed technologies such as intelligent agents, the Internet, and America Online enable customers to obtain information on their own and are thus challenging librarians to define their core services and roles. Looks at reference services and their growing significance
  4. Rabinowitz, C.: Gathering information : how to get there from here (1996) 0.00 
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    Abstract
    Information gathering has become the climax of intellectual inquiry and the computer has made information gathering seem easy. Argues that no matter how easy technology has made the information gathering process, it will still be necessary to distill information in order to write intellignetly about it. Asserts that librarians are strategically positioned to help students and faculty develop good navigational and research habits
  5. Howze, P.C.; Unaeze, F.E.: All in the name of service : mediation, client-self determination, and reference practice in academic libraries (1997) 0.00 
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  6. Danielson, E.S.: Ethics and reference services (1997) 0.00 
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    Abstract
    Reference archivists face challenging ethical dilemmas in the course of seemingly mundane daily tasks. While newly revised thical codes provide helpful guidelines, there are many ethical questions without clear answers. Rapidly evolving technology, changing expectations, and inconsistent privacy laws place pressures on reference work. These issues also open a window on the society whose cultural property archivists manage
  7. RLG databases now available on the World Wide Web (1997) 0.00 
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    Abstract
    Early in 1997, the US Research Libraries Group (RLG) opened up a new searching option to its RLIN (Research Library Information Network) bibliographic databases, its CitaDel files, and the English Short Title Catalogue (ESTC). The RLG searching interface Eureka now makes all 3 of them available through WWW browsers, as well as through Zephyr, RLG's Z39.50 server
  8. Dixon, L.: Building library skills : computer assisted instruction for undergraduates (1995) 0.00 
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    Abstract
    Traditionally, reference librarians at Tennessee University taught basic library skills through a lecture format. Desiring to communicate more effectively with students, reduce burnout, and alleviate scheduling difficulties, the department decided to develop a computer assisted instruction (CAI) programme for English 102 classes. Discusses the development and implementation of 3 HyperCard modules to help students learn to find periodical articles, use the online catalogue, and search MLA on CD-ROM. Includes reactions from students, English instructors and librarians, and concludes with plans to develop CAI modules for other instructional needs in the future
  9. Cross, A.: ¬The OPAC and community information (1997) 0.00 
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    Abstract
    Hertfordshire Libraries, Arts & Information, UK, has made its library catalogue and a community information resource of over 10.000 items available on the WWW through the ALS InfoCentre system. It is currently discussing establishing a managed service for the WWW server in order to maintain a fresh presence on the Web and to sell Web space to recoup investment
  10. Eckwright, G.Z.; Hoskisson, T.; Pollastro, M.: Reference etiquette : a guide to excruciatingly correct behavior (1998) 0.00 
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    Abstract
    Gives practical advice on staffing a reference desk. Covers topics such as whether to bring work to the desk, how to maintain an approachable manner, whether to mingle with users, how to deal with queues and telephone enquiries, the importance of working with colleagues and sharing questions, and making referrals
  11. Johnson, B.E.: Crossing the line : a cataloguer goes public (1998) 0.00 
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    Footnote
    Part of an issue devoted to the philosophical ideas underlying reference services
  12. Distinguished classics of reference publishing (1992) 0.00 
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  13. New technologies and reference services (2000) 0.00 
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    Abstract
    This comprehensive volume recounts the ways reference librarians have adapted traditional services to deal with the changes in both information technologies and library patrons. New Technologies and Reference Services shows how to provide needed services using videoconferencing, interactive classrooms, drop-in seminars, and required courses. It also discusses the other implications of new technologies, including developing trends in publishing, copyright issues, collection strategies, and decentralizing library reference services.
  14. Heinström, J.: From fear to flow : personality and information reactions (2010) 0.00 
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    Abstract
    This book explores how personality traits may influence attitude, behaviour, and reaction to information. In threatening health situations, for instance, calm people with high self-reliance often react by actively seeking out diagnostic information and treatment alternatives, while more anxious persons may become stagnated and depressed and deliberately avoid information. Persistence and conscientiousness often leads to a problem-solving approach to information seeking: structured and organized with a focus on the outcome. Openness to experience again is often related to enjoyment of information exploration, sometimes to the point of experiencing flow, total immersion in the experience. This book will cover personality related information reactions in contexts such as everyday life, decision-making, work, studies and human-computer interaction.This book introduces a little researched area which is current and needed in our Information Age. It combines knowledge from psychology and information studies.
  15. Kramer, E.H.: Why roving reference : a case study in a small academic library (1996) 0.00 
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    Abstract
    Roving reference occurs when a librarian leaves his or her desk, alcove, or office and actively seeks out patrons to assist. In this study, the author examines the customers reached by roving reference, the tools such customers use, and the strategies with which roving librarians answer reference questions. Also compares the customers, strategies, and resources involved in roving reference with those commonly encountered during traditional reference situations. Results clearly show that roving reference serves to clientele tradtional reference sometimes missed and enhances librarians' opportunities both to exhibit their professional skills and to help customers master complex resources. Therefore, author concludes, roving should be part of any plan to revamp reference service
  16. Darrah, B.: Surfing the stacks in an electronic age (1998) 0.00 
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    Footnote
    Part of an issue devoted to the philosophical ideas underlying reference services
  17. Owen, T.: Success at the enquiry desk : Successful enquiry answering - every time (1998) 0.00 
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    Abstract
    An essential desk-book aiming to help the information professional to become self-sufficient in answering enquiries. Step by step, it guides the reader through all the stages of research, from finding out what the enquirer really wants, to providing a polished, value-added answer, including: Techniques for getting started - Tips for efficient search strategies - How much information to select - How to meet deadlines every time - How to choose between printed and electronic sources - What to do when the anser is nowhere to be found
  18. Molholt, P.; Forsythe, K.: Opening up information access through the electronic catalogue (1991) 0.00 
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    Abstract
    Information access in Rensselaer Polytechnic Institute Libraries', New York, InfoTrax has increased from its formation as an electronic catalogue in 1984 to its current status of campus wide information system. This has been accomplished by including additional library materials, campus files, and outside data bases. Integration between data bases gives patrons access to call number and serials check-in information without having to switch files. An electronic request service allows patrons to hold, photocopy or interloan materials from their terminals
  19. Walter, V.A.: Public library service to children and teens : a research agenda (2003) 0.00 
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    Abstract
    This paper deals with four significant unanswered questions related to children's and young adult services in public libraries: 1. How have public library services to children and young adults developed over time? 2. How and why do young people use public libraries? 3. How can we evaluate the effectiveness of public library service for young people? 4. Why should policymakers fund public library services for children and young adults? After reviewing the existing knowledge base that can serve as scaffolding for the needed research, the author suggests strategies for refining and implementing this research agenda.
  20. Herring, J.E.: Teaching information skills in schools (1996) 0.00 
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    Abstract
    Combines theory and practice of library user training into a framework for teaching information skills in school libraries. The main focus is on in secondary schools (ages 11-18) but teachers and librarians in upper primary and secondary schools and in further education colleges can bebefit from the work. The PLUS model proposed covers: purpose; location; use; and self evaluation. The intention is not to suggest that the PLUS model is radically different from other but to provide an integrated framework to be used both by pupils and those who support them

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