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Maciuszko, K.L.: ¬A quiet revolution : community online systems (1990)
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Ensor, P.: ¬The reference medium of choice : print or electronic (1994)
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Bucknall, T.; Mangrum, R.: U-search : a user study of the CD-ROM service at the University of North Carolina at Chapel Hill (1992)
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Hattery, M.: Videotex in the US in 1991 (1991)
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Machovec, G.S.: WAIS: Wide Area Information Servers (1992)
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Anderson, B.: CD-ROM LANs : a new challenge for reference librarians (1992)
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West, S.M.: Information delivery strategies and the rural student (1992)
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Jordan, J.; Brintle, L.: Coalition for communication : developing a public communication system (1993)
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Whitlatch, J.B.: Reference services : research methodologies for assessment and accountability (1992)
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Curry, D.A.: Assessing and evaluating diversity in the reference department (1992)
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Hults, P.: Reference evaluation : an overview (1992)
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Martin, L.M.: Evaluating OPACs or, OPACs are reference tools, too! (1992)
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Toase, C.A.: Train your staff to provide 95 per cent correct answers (1990)
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Natale, J.A.; Galloway, J.W.: Remote telephone use in reference service (1993)
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Dearie, T.N.; Perez, A.J.: Traditional access to the library via telephone service (1992)
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Bristow, A.: Academic reference service over electronic mail (1992)
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Blandy, S.G.: What do faculty want? (1992)
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Schnelling, H.: Library networking in Germany (1993)
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Jacobsen, T.E.: 'All I need is in the computer' : reference and bibliographic instruction in the age of CD-ROMs (1992)
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Kleiner, J.P.: Ensuring quality reference desk service : the introduction of a peer process (1991)
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