Search (459 results, page 1 of 23)

  • × theme_ss:"Informationsdienstleistungen"
  1. Stevens, N.D.: ¬The importance of the verb in the reference question (1988) 0.05 
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    Abstract
    The development of excellent reference skills is an art, and requires skill. Knowledge of how reference works are organised and work is of utmost importance. The librarian is also required to appreciate and understand user needs. It is necesary to solicit the real uestion, which often is not the one asked.
    Source
    Reference librarian. 1988, no.22, S.241-244
  2. Bates, M.E.: Finding the question behind the question (1998) 0.04 
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    Abstract
    Discusses the art of the reference interview, suggesting that although it may be possible that the ability to conduct a good reference interview can only be learned through experience, there are some useful pointers that can help librarians hone their skills and identify possible problem areas: these are discussed. Points out that time invested in the primary reference interview is time that does not have to be spent later on when it turns out the client really wanted something different
    Date
    22. 2.1999 19:19:54
  3. Kelly, J.; Robbins, K.: Changing roles for reference librarian (1996) 0.04 
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    Abstract
    Asserts that although the library landscape may shift a great deal, reference librarians will still be in the business of negotiating with users and helping them find what they need. The electronic environment may cause a shift in the tools librarians use and the speed in which they change; it may also allow them to look more closely at their users' needs and deliver what they request more quickly and in a wider variety of forms
    Source
    Journal of library administration. 22(1996) nos.2/3, S.111-121
  4. Smith, C.L.; Matteson, M.L.: Information literacy in the age of machines that learn : desiderata for machines that teach (2018) 0.03 
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    Abstract
    With the use of machine learning and other advances, modern information search systems make it easy for searchers to access information to meet their most frequent information needs. Building from Kuhlthau's concepts of exploration and differentiating, this article argues that along with the benefits of greater accessibility, these advances impede the development of information literacy, conceptualized as processes for planning, accessing, judging and communicating information. It is argued that information literacy emerges during interaction with search systems and modern system designs hide or render unworkable the contextual information needed for the judgment processes of information literacy. In response to these concerns, the article contributes desiderata for new designs that facilitate the discovery, navigation and use of context information.
    Date
    16. 3.2019 14:33:22
  5. Herman, D.: But does it work? : evaluating the Brandeis reference model (1994) 0.03 
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    Source
    Reference services review. 22(1994) no.4, S.17-28
  6. Cromer, D.E.; Testi, A.R.: Integrated continuing education for reference librarians (1994) 0.03 
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    Abstract
    Professional librarians operate in an environment characterized by a high level of change. In order to respond to this information environment, it is essential for science and engineering librarians to keep pace with the staggering growth in research information and resources, and with the heightened expectation of the populations with which they interact. The paradox of the need for subject specificity coupled with the need for diversity of subject knowledge presents reference librarians with an unusual challenge. Continuing education programs that are woven into the fabric of job responsibilities can be utilized effectively to enhance the abilities of reference librarians and the quality of services delivered. In this article, Cromer and Testi present a model of a structured, integrated continuing education program for reference librarians utilized at the University of New Mexico's Centennial Science and Engineering Library
    Source
    Reference services review. 22(1994) no.4, S.51-58
  7. Kaplowitz, J.; Contini, J.: Computer-assisted instruction : is it an option for bibliographic instruction in large undergraduate survey classes? (1998) 0.03 
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    Date
    13. 7.1998 22:01:14
  8. Moyo, L.M.: PSU Gateway Library : electronic library in transition (2004) 0.03 
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    Abstract
    Developments in information technology have led to changes in the mode of delivery of library services, and in the perceptions of the role of librarians in the information-seeking context. In particular, the proliferation of electronic resources has led to the emergence of new service paradigms and new roles for librarians. The Gateway Library at Penn State University (PSU) is an electronic library in transition, with new technology-based services evolving to address the ever growing and changing needs of the academic community. It facilitates access to and navigation of electronic resources in an integrated technology environment.
    Source
    Library hi tech. 22(2004) no.2, S.217-226
  9. Bodoff, D.; Raban, D.: Question types and intermediary elicitations (2016) 0.03 
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    Abstract
    In the context of online question-answering services, an intermediary clarifies the user's needs by eliciting additional information. This research proposes that these elicitations will depend on the type of question. In particular, this research explores the relationship between three constructs: question types, elicitations, and the fee that is paid for the answer. These relationships are explored for a few different question typologies, including a new kind of question type that we call Identity. It is found that the kinds of clarifications that intermediaries elicit depend on the type of question in systematic ways. A practical implication is that interactive question-answering services-whether human or automated-can be steered to focus attention on the kinds of clarification that are evidently most needed for that question type. Further, it is found that certain question types, as well as the number of elicitations, are associated with higher fees. This means that it may be possible to define a pricing structure for question-answering services based on objective and predictable characteristics of the question, which would help to establish a rational market for this type of information service. The newly introduced Identity question type was found to be especially reliable in predicting elicitations and fees.
    Date
    22. 1.2016 11:58:25
  10. Jaskolla, L.; Rugel, M.: Smart questions : steps towards an ontology of questions and answers (2014) 0.03 
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    Abstract
    The present essay is based on research funded by the German Ministry of Economics and Technology and carried out by the Munich School of Philosophy (Prof. Godehard Brüntrup) in cooperation with the IT company Comelio GmbH. It is concerned with setting up the philosophical framework for a systematic, hierarchical and categorical account of questions and answers in order to use this framework as an ontology for software engineers who create a tool for intelligent questionnaire design. In recent years, there has been considerable interest in programming software that enables users to create and carry out their own surveys. Considering the, to say the least, vast amount of areas of applications these software tools try to cover, it is surprising that most of the existing tools lack a systematic approach to what questions and answers really are and in what kind of systematic hierarchical relations different types of questions stand to each other. The theoretical background to this essay is inspired Barry Smith's theory of regional ontologies. The notion of ontology used in this essay can be defined by the following characteristics: (1) The basic notions of the ontology should be defined in a manner that excludes equivocations of any kind. They should also be presented in a way that allows for an easy translation into a semi-formal language, in order to secure easy applicability for software engineers. (2) The hierarchical structure of the ontology should be that of an arbor porphyriana.
    Date
    9. 2.2017 19:22:59
  11. White, M.D.: Questions in reference interviews (1998) 0.03 
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    Abstract
    This article characterises the questioning behaviour in reference interviews preceding delegated online searches of bibliographic databases and relates it to questioning behaviour in other types of interviews/settings. With one exception, the unit of analysis is the question (N=610), not the interview. The author uses A.C. Graesser's typology of questions to analyse type of question and M.D. White's typology of information categories to determine the question's content objective; this is the first application of Graesser's typology to interview questions in any setting. Graesser's categories allow for a more subtle understanding of the kind of information need underlying a question. Comparisons are made between questions asked by the information specialist and those asked by the client. Findings show that the information specialist dominates the interview, about half the questions were verification questions and about 22% were judgemental questions or requests; all but four types of questions from Graesser's categories appeared in the interviews, but no new question types were discovered. Clients often phrase questions as requests. In content, both clients and information specialists focus on the subject and service requested, but the clients ask also about search strategy and output features. Both parties ask predominantly short-answer questions. Results are related to interface design for retrieval systems.
    Date
    2.12.2005 14:48:22
  12. Mood, T.A.: Of sundials and digital watches : a further step toward the new paradigm of reference (1994) 0.03 
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    Abstract
    The new paradigm of reference, in which the reference librarian becomes a consultant more than a quick-answer specialist, needs to be stretched, Mood advocates. Rather than assisting people with their research, the reference librarian needs to do the research for them. After an interview to assess the user's needs, the librarian searches various print and nonprint access tools, then presents to the patron a bibliography of sources and - possibly - copies of articles and books. This new approach to reference is needed because of both the increasing complication of libraries, with their myriad computer access points to information, and the increasing number of patrons who want information but do not want to learn how to retrieve it. This change in library reference can be implemented with better signage, more prepackaging of information, and an increased knowledge of the local community's information needs
    Source
    Reference services review. 22(1994) no.3, S.27-32
  13. Hewett, S.: ¬The future for mediated online search services in an academic institution : a case study (1997) 0.03 
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    Abstract
    Points to the trends in libraries and information services to shift away from the use of long established online hosts (such as DIALOG and STN) towards the use of CD-ROMs and direct access services, such as BIDS, Janet and CHEST, Illustrates the trend with statistics of host based MEDLINE searches conducted at the Barnes Library, Birmingham University; which show a decline from 526 searches in 1991/92 to 22 searches in 1995/96. Describes the process undertaken within the Information Services, Birminghampton University, to define a policy for the possible continuation of their mediated online searching service. Reports results of a questionnaire survey of other UK higher education institutions which confirmed their own feelings that the provision of such services was in decline, due largely to the shift towards end user access. With the increasing availability of nationally site licensed databases and locally available CD-ROMs, it is likely the researchers will ignore other commercial information services
  14. Radford, M.L.: Approach or avoidance? : The role of nonverbal communication in the academic library user's decision to initiate a reference encounter (1998) 0.03 
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    Abstract
    Reports results of a naturalistic study to examine the role of non verbal communication in academic libraries. Library users with information needs face the choice of trying to find the solution themselves or asking a librarian for assistance. This decision to approach or not approach a librarian and engage in interaction was studied through use of Mehrabian's immediacy metaphor. It was hypothesized that the non verbal behaviour of the librarian is related to the user's decision to approach. Data were collected through observation and interviews from 2 academic libraries: 1 college and 1 university. The investigator observed reference interactions for 37 hours, interviewing 155 users who approached 34 librarian volunteers during this observation period. Content analysis of data resulted in the identification of 5 categories indicated by users to have been critical in their choice to approach one librarian over another: initiation; availability; familiarity; proximity; and gender. Non verbal behaviours important in users' perceptions of approachability were identified. Eye contact was the most frequently mentioned behaviour that signalled to the user that the librarian was approachable
    Date
    22. 2.1999 19:39:57
  15. Furlong, K.; Roberts, F.D.: If you teach it, will they learn? : Information literacy and reference services in a college library (1998) 0.03 
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    Source
    Computers in libraries. 18(1998) no.5, S.22-25
  16. Nicholas, D.; Huntington, P.; Jamali, H.R.; Rowlands, I.; Fieldhouse, M.: Student digital information-seeking behaviour in context (2009) 0.03 
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    Abstract
    Purpose - This study provides evidence on the actual information-seeking behaviour of students in a digital scholarly environment, not what they thought they did. It also compares student information-seeking behaviour with that of other academic communities, and, in some cases, for practitioners. Design/methodology/approach - Data were gathered as part of CIBER's ongoing Virtual Scholar programme. In particular log data from two digital journals libraries, Blackwell Synergy and OhioLINK, and one e-book collection (Oxford Scholarship Online) are utilized. Findings - The study showed a distinctive form of information-seeking behaviour associated with students and differences between them and other members of the academic community. For example, students constituted the biggest users in terms of sessions and pages viewed, and they were more likely to undertake longer online sessions. Undergraduates and postgraduates were the most likely users of library links to access scholarly databases, suggesting an important "hot link" role for libraries. Originality/value - Few studies have focused on the actual (rather than perceived) information-seeking behaviour of students. The study fills that gap.
    Date
    23. 2.2009 17:22:41
  17. Knoll, A.: Kompetenzprofil von Information Professionals in Unternehmen (2016) 0.03 
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    Abstract
    Zielsetzung - Information Professionals sind in Unternehmen für den professionellen und strategischen Umgang mit Informationen verantwortlich. Da es keine allgemeingültige Definition für diese Berufsgruppe gibt, wird in der vorliegenden Arbeit eine Begriffsbestimmung unternommen. Methode - Mit Hilfe dreier Methoden - einer Auswertung von relevanter Fachliteratur, der Untersuchung von einschlägigen Stellenausschreibungen und dem Führen von Experteninterviews - wird ein Kompetenzprofil für Information Professionals erstellt. Ergebnisse - Die 16 wichtigsten Kompetenzen in den Bereichen Fach-, Methoden-, Sozial- und persönliche Kompetenzen sind IT-Kenntnisse, Sprachkenntnisse, Quellenkenntnisse, Recherchekenntnisse, Projektmanagement, Darstellungskompetenz, Problemlösungskompetenz, selbständiges Arbeiten, Kommunikationsfähigkeit, Teamfähigkeit, Servicementalität, Interkulturelle Kompetenz, Analytische Fähigkeiten, Eigenmarketing, Veränderungsbereitschaft und Stressresistenz. Schlussfolgerung - Die Kompetenzen geben eine Orientierung über vorhandene Fähigkeiten dieser Berufsgruppe für Personalfachleute, Vorgesetzte und Information Professionals selbst. Ein Kompetenzrad kann als Visualisierung dienen.
    Date
    28. 7.2016 16:22:54
  18. Friman, J.; Kangaspunta, J.; Leppäniemi, S.; Rasi, P.; Virrankoski, A.: Query performance analyser : a tool for teaching information retrieval skills through an educational game (2005) 0.03 
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    Abstract
    The role of a modern librarian has become more and more demanding in the information age. One of the new challenges for the information specialists is what's usually called "the teaching librarian", meaning that the librarian or information specialist should be able to teach at least basic practical searching skills to the patrons in need for relevant information. Query Performance Analyser (QPA) is a tool for analysing and comparing the performance of individual queries. It has been developed in the department of information studies at the University of Tampere. It can be used in user training to demonstrate the characteristics of IR systems and different searching strategies. Usually users can't get any feedback about the effectiveness of their queries and therefore may have difficulties to perceive the actual fectiveness of a query formulated, or the effect changes between queries. QPA provides a instant visual feedback about the performance of a given query and gives the user a possibility to compare the effectiveness of multiple queries and the performance of different query formulation strategies. QPA is based on predefined search topics. They all contain a corpus of documents that are relevant to the given topic. The purpose of this paper is to give a brief insight to the infrastructure of QPA, the basic :Functionality of the QPA-based game, and to its implementation in IR education.
    Date
    22. 7.2009 11:03:43
  19. Marcella, R.; Baxter, G.: ¬The citizenship information needs of the UK public : the quest for representativeness in methodological approach (1999) 0.02 
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    Abstract
    The Citizenship Information project investigates an area of growing significance and concern to public libraries in information service provision. Citizenship information and the role of information in helping the public to participate in the democratic process, in particular via electronic democracy, are at present highly significant issues, both for the information profession and for those involved in political life. Although there has been much comment on these and related concepts, there has been no attempt to gather evidence (positive or negative) as to the general public's interest in and need for citizenship information. Indeed, part of the project involved the attempt to achieve a better definition of citizenship information both in terms of the subject categories which it subsumes and of the respondents' perceptions of the kinds of information that might be connoted by the term. The researchers did not want to impose a definition on respondents but rather to develop and formalise one that would emerge from the data collected. This project seeks to investigate the extent to which members of the public in the UK have expressed or unexpressed needs for citizenship information, and to explore their preferred routes to the acquisition of such information. The project constitutes a piece of basic research, which would have implications for a range of information service providers. This paper reviews the theoretical and methodological approaches.
    Date
    22. 3.2002 8:53:04
  20. Pettigrew, K.E.: Agents of information : the role of community health nurses in linking the elderly with local resources by providing human services information (1999) 0.02 
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    Abstract
    In Canada, as in many other developed countries, the elderly are the fastest growing segment of the population (Moore & Rosenberg, 1997), and are considered to have substantial needs for human services due to the physical, psychological, emotional and social changes associated with aging (Bull, 1994; Hales-Mabry, 1993; Harel, el al., 1990; Levinson, 1996; Pelly, 1992; Tinker, 1992; Wenger, 1992). Shorter hospital stays and other cutbacks in the healthcare system have also contributed to increased need for human services. Yet, the elderly are typically counted among society's "information poor" (Childers, 1975; Nauratil, 1985). While community-based human services such as healthcare, income support, transportation, and recreation programs can help the elderly recover from illness and continue living in their own homes, research shows that they are largely unaware of existing services, that they experience difficulties in expressing their needs and negotiating the human services web, and that many go without needed help (Ontario Ministry of Culture & Communications, 1991). Surprisingly little is known, however, from empirically-based research about how seniors communicate their needs for HSI and how HSI helps them cope with daily problems. While an in-depth review of the literature on the information behaviour of the elderly is provided in Pettigrew (1997b), the literature to-date can be characterized as suffering from the same weakness identified by Zweizig and Dervin (1977) in their survey of the library literature in that it is primarily composed of use studies and user studies.
    Date
    22. 3.2002 8:56:51

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