-
Thomas, J.; Sottong, S.P.: Automating your ready-reference file (1994)
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- Abstract
- At California State University Long Beach Library, the bulit-in programming language of dBase 3 Plus, was used to create a menu-drive interface for an automated ready-reference file. An easy-to-use in-house database requiring no dBase experience eo access was created. The database and all necessary programs can be stored on one low density disc and readily be shared
- Source
- Reference services review. 22(1994) no.1, S.89-93
-
Information brokers and reference services (1989)
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- Series
- Reference librarian; no.22
-
Butkovich, N.J.; Browning, M.M.; Taylor, K.L.: ¬The Reference Expert : a coputerized database utilizing INMAGIC and a WORM drive (1991)
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- Abstract
- The Reference Expert is a computerised file containing reference problem questions and answers that can be used by staff on the reference desk. The data base was installed by the Reference Division of Texas A&M University's Sterling C. Evans Library to act as a collective memory for reference staff to find answers to infrequently asked difficult questions. The Reference Expert was built using INMAGIC version 7.1 free text indexing software and employs a worm disc for storage. Describes the file structure of records in the system, staff response, and problems encountered
- Object
- Reference Expert
- Source
- Database. 14(1991) no.6, S.35-38
-
Tenopir, C.: Reference services from RLG (1995)
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- Abstract
- Describes the variety of search services supporting library reference functions offered by the RLG in the USA. The best known of these is RLIN, the massive bibliographic database and related services originally developed for shared cataloguing. In the last few years RLG has added CitaDel, an online search system that provides access to indexing/abstracting databases; and Zephyr, a Z39.50 server that amkes the RLIN and CitaDel databases searchable through a library's online catalogue. RLG also offers document delivery connections, including Ariel and Internet based document delivery software, for a full complement of online reference support for academic and public libraries
- Date
- 25.11.1995 19:22:01
-
Singh, S.: Ranganathan and reference services (1992)
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- Abstract
- Defines reference service and discusses Ranganathan's interpretation of and contribution to reference service under the following headings; development of reference service; 4 categories and holistic view of reference service; analyses of reference work and service; reference service and humanism; flair of the reference librarian; symbiosis of reference service and classification; and relevance of Ranganathan's contribution
- Source
- CLIS observer. 9(1992) nos.1/2, S.16-22
-
Moore, A.: As I sit studying : WWW-based reference services (1998)
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- Abstract
- Reports on the current state of reference services supplied by the WWW and describes: the main features of WWW based reference services; several models of handling requests; and the impact of these services on traditional reference services. Based upon anecdotal information, concludes that, to date, Web based reference services have had little impact upon traditional reference services
- Date
- 17. 7.1998 22:10:42
- Source
- Internet reference services quarterly. 3(1998) no.1, S.29-36
-
Hoskisson, T.: Making the right assumptions : know your user and improve the reference interview (1998)
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- Abstract
- Reference librarians often make incorrect assumptions about the library knowledge of their users. These assumptions can impede the reference interview and influence the outcome of the reference transaction. Examines 7 misconceptions about users and discusses how librarians can correct them to better understand their public and improve reference service. the misconceptions discussed involve users: stating their actual information needs, knowing what sources to use, understanding library arrangement anf jargon, communicating with librarians, and caring about competency
- Date
- 14.11.1998 19:22:48
- Footnote
- Part of an issue devoted to the philosophical ideas underlying reference services
- Source
- Reference librarian. 1998, no.59, S.67-75
-
Somerville, A.N.: ¬The pre-search reference interview : a step by step guide (1982)
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- Source
- Database. 5(1982) no.1, S.32-38
-
Malan, C.: Personal strategies in reference work (1992)
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- Abstract
- Most of the skills required in reference work can be learnt or developed over a period of time. Examines the following: skills and knowledge pertaining to stock, reference tools and the communities served in South Africa; and interpersonal skiills in traditional reference work and in a computerized library
- Source
- Cape librarian. 36(1992) no.10, S.22-23
-
Stevens, N.D.: ¬The importance of the verb in the reference question (1988)
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- Abstract
- The development of excellent reference skills is an art, and requires skill. Knowledge of how reference works are organised and work is of utmost importance. The librarian is also required to appreciate and understand user needs. It is necesary to solicit the real uestion, which often is not the one asked.
- Source
- Reference librarian. 1988, no.22, S.241-244
-
Stalker, J.C.; Murfin, M.E.: Quality reference service : a preliminray case study (1996)
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- Abstract
- The Brandeis University main library, Waltham, MA, reference service scored highly on the Wisconsin-Ohio Reference Evaluation Programme (WOREP). Reports on a site visit to Brandeis carried out in 1996 to determine how its reference library performance differs from the perfromance of the typical academic reference deparrtment in the areas covered by the WOREP data. Findings indicate that intensive use of electronic resources, a good reference collection, good architecture, administrative support and adequate time provided by the consultation model contributed to service quality
- Source
- Journal of academic librarianship. 22(1996) no.6, S.423-429
-
Stanley, D.; Lyandres, N.: ¬The electronic revolution and the evolving role of the academic reference librarian (1998)
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- Abstract
- Although assisting and advising have always been central to the role of the reference librarian, the nature of reference work has evolved as a result of the proliferation of electronic resources and their impact on information access. One consequence has been the growing importance of library training in reference work. Considers the place of cooperative teaching, electronic teaching, innovative reference services, reference services outside the library, networking technologies, organization of electronic information and organizational ethos
- Date
- 22. 5.1999 18:27:09
-
Ulrich, P.S.: Collaborative Digital Reference Service : Weltweites Projekt (2001)
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- Date
- 20. 4.2002 17:30:22
-
Coleman, V.: Tiered reference services : a survey (1998)
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- Abstract
- Describes the concise user surveys deployed at the library of Texas A&M University to elicit user feedback on the 'tiered' (i.e. as provided in different areas, information desk, reference desk, database room) reference service. Discusses how the data from the surveys was analyzed and the results found. Notes the ways in which the service has been modified to better meet customers' expectations, as a result of the surveys
- Footnote
- Part of an issue devoted to the philosophical ideas underlying reference services
- Source
- Reference librarian. 1998, no.59, S.25-35
-
Jennerich, E.Z.; Jennerich, E.J.: ¬The reference interview as a creative art (1997)
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- Date
- 31.12.1998 22:14:52
- Footnote
- Rez. in: Reference and unser services quarterly 37(1997) no.2, S.238 (L.L. Reed)
-
¬The reference assessment manual (1995)
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- Editor
- Evaluation of Reference and Adult Services Committee Management and Operation of Public Services Section, Reference and Adult Services Division
- Footnote
- Rez. in: College and research libraries. 57(1996) no.3, S.307-308 (M. Crist); Journal of academic librarianship 22(1996) no.4, S.314 (D. Ettinger)
-
Stalker, J.C.; Murfin, M.E.: Frequently Asked Questions : an effective way to store and retrieve reference information? (1996)
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- Abstract
- Work is underway by Stalker and Murfin to develop a database of reference information and materials to help referecne librarians identify andswering sources for reference questions. In the process of this work, they found that traditional approaches to this database did not provide a consistently efficient method of gaining access to sources that would answer a perticular reference question. They noted that FAQs have become a major navigating tool on the Internet; a perliminary investigation was done to determine whether FAQs might provide a more consistently successful method of accessing reference knowledge and reference materials. A preliminary study was done of 20 challenging questions on the subject of American government, politics, elections, and law. The purpose was to make a preliminary estimate of how well a limited number of FAQs could represent the variety of patron questions that might be encountered in a subject area. It was concluded that FAQs might be a promising avenue of further research and development
- Source
- Reference services review. 24(1996) no.4, S.31-40
-
Matylonek, J.C.; Ottow, C.; Reese, T.: Organizing ready reference and administrative information with the reference desk manager (2001)
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- Abstract
- Non-academic questions regarding special services, phone numbers, web-sites, library policies, current procedures, technical notices, and other pertinent local institutional information are often asked at the academic library reference desk. These frequent and urgent information requests require tools and resources to answer efficiently. Although ready reference collections at the desk provide a tool for academic information, specialized local information resources are more difficult to create and maintain. As reference desk responsibilities become increasingly complex and communication becomes more problematic, a web database to collect and manage this non-academic, local information can be very useful. At the Oregon State University, librarians in the Reference Services Management group created a custom-designed web-log bulletin board to deal with this non-academic, local information. The resulting database provides reference librarians a one-stop location for the information and makes it easier for them to update the information, via email, as conditions, procedures, and information needs change in their busy, highly computerized information commons.
-
Jacobsen, T.E.: 'All I need is in the computer' : reference and bibliographic instruction in the age of CD-ROMs (1992)
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- Abstract
- Contribution to an issue devoted to assessment and accountability in reference work. Through the reference interview and bibliographic instruction, librarians have the opportunity to familiarize students with the vast power of CD-ROMs, to teach them to harness that power, and to provide them with the critical skills necessary to question whether a particular CD-ROM database is the appropriate place to find information on a certain topic. Includes specific methods for doing this
- Source
- Reference librarian. 1992, no.38, S.221-228
-
Stalker, J.C.; Murfin, M.E.: Why reference librarians won't disappear : a study of success in identifying answering sources for reference questions (1996)
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- Abstract
- Sourcefinder (SOFI) is an expert system consisting of a database of annotated reference sources, uisng the Nota Bene software, which serves as a support for reference services at the reference desk of the Main Library at Ohio State University. SOFI is used by new reference librarians as a trainign aid, by experienced librarians in unfamiliar subject areas and has the potential to be used at times and places where reference librarians are unavailable. More direct access to reference knowledge is provided ny means of a series of question units on a variety of subjects, where instructions, last resort suggestions, and sources are arranged in the form of types of reference questions. Reports results of a study to test the SOFI question units against the libraries' catalogue, OSCAR, in its ability to convert raw reference questions into subjects and to match that subject with the library's resources. Reference questions were selected and the results obtained by students compared with those obtained by experienced reference librarians. The 8 questions involved: cities; foreign languages; dates and chronologies; money and finance; government officials; testa and assessment; associations; and abbreviations. Point to ways in which SOFI might be improved in the light of this study and suggests the possibility of making SOFI available on the WWW
